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Administrative Assistant Customer Service

Location:
New York City, New York, United States
Posted:
November 30, 2018

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Resume:

WILLIAM E. ROBERTS

*** ***** **** ****** *** *, Norwalk, CT

203-***-****) ac7t2q@r.postjobfree.com

EDUCATION

University of Saint Joseph West Hartford, CT (Online) Graduate Program May 2018-Current

Major: Chemistry

Fairfield University Fairfield, CT

Bachelor of Science Graduated December 2012

Major: Chemistry

Minor: Physics & Mathematics

WORK EXPERIENCE

CoSud IP Law

Bridgeport, CT

Legal Administrative Assistant

February 2013-Current 40 hours/week

• Draft and Submit legal letters and forms to the USPTO using Private PAIR

• Respond to Office Actions and Notices requiring substitute drawings and/or specification amendments

• Compile patent applications to submit to the USPTO

• Research patent law

• Any chemistry related patent work, including using Chemdraw software, composing Sequence Listings, compiling peer-reviewed papers for Information Disclosure Statements, and researching peer-reviewed papers

• Completed tasks as directed by owner

• Manage own deadlines

Rite Aid New Haven, CT

Shift Supervisor June 2010 - December 2012 20 hours/week

• Managed cashiers during shifts

• Supported store manager in daily tasks and ensured store was clean and well stocked

• Maintained and organized store inventory

• Communicated with venders during deliveries

• Utilized interpersonal and conflict management skills with customers

• Train new employees in company policy and cashier duties Cashier February 2007 - June 2010

• Handled cash and credit with efficiency

• Awarded employee of the quarter for exemplary customer service

• Enforced state regulation with all sales

CHEMISTY EXPERIENCE

Fairfield University Fairfield, CT

Class Research Skills

• Experience in Organic, Inorganic, Physical, Analytical, and Biochemistry

• Experience with many different instruments including balances, HPLC, GC, ICP-MS, UV-Vis, IR, and NMR.

• Experience with various glassware: Burets, volumetric flasks, beakers, etc.

• Keeps glassware and workstation clean and organized.

• Experience creating solutions and running experiments

• Experience researching information using databases

• Good critical thinking skills.

ADDITIONAL INFORMATION

Proficient in Microsoft Office (Excel, Word, PowerPoint), Chemdraw Basic proficiency in Paint, GIMP

Great interpersonal skills



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