Customer Service Assistant

SANJIDA AKHTER OSHIN

*-*** ***** ****** ac7t1b@r.postjobfree.com 204-***-****

OVERVIEW

●Five years’ experience in an administrative role with some payroll, inventory keeping and office duties.

●Two years’ experience as customer service representative.

●Enrolled in the Faculty of Business (Major: Marketing) at The University of Winnipeg.

●Enthusiastic and outgoing with strong presentation and interpersonal skills.

●Excellent communication skills in listening and working accordingly.

●Ability to work under high pressure work environments through keeping punctual and neat work schedule.

●Good knowledge of MS-Office application.

EXPERIENCE

Live Operations

SkipTheDishes Sept 17- July 18

●Screening & hiring appropriate couriers to serve the network.

●Scheduled appointments for couriers to go through orientation.

● Sending emails to couriers, customers and restaurants solving their problems.

●Maintained good relations with customers by providing them with excellent services.

●Helping and assisting partnered restaurants completing orders of customer.

Front End Assistant Aug 16- Jun 17

Costco Wholesale (St. James)

Cashier’s Assistance

●Working as cashier when there was need of cashiers.

●Helping cashiers with unload and load goods for scanning.

●Maintaining good and happy relations with customers under pressure.

●Helping customers with packing their goods.

●After hours, working as clothing clerk.

●Maintaining happy and positive environment at work.

Supervisor’s Assistant

Fishing Hook Manufacturers

Jan 12- Dec 15

Payroll

●Performed all payroll duties for 50 employees

●Kept records of wages, overtime, absentees and leave.

●Worked according to company policy.

Inventory

●Calculated inventory of products produced on a monthly basis

●Recorded the inflow and outflow of inventory.

●Provided product order sheet that needs to be produced to meet customer demand.

Other

●Filled in for Supervisor when absent from workplace.

Office Clerk

Abdul Baten and Brothers

2010-2012

●Interpreted English e-mails into Bengali to the owner.

●Wrote and forwarded e-mails as per owner’s requests.

●Prepared Performa Invoice for product orders.

●Acted as foreign correspondent in the firm.

●Scheduled meetings and transferred calls.

EDUCATION

Bachelor of Business Program (Major: Marketing)

The University of Winnipeg

Expected completion date Dec 18

Bachelors of Business Administration (Major: Accounting) 2012-2015

North South University

A-levels 2009-2011

O-levels 2007-2009

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