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Customer Service Administrative Assistant

Edmonton, Alberta, Canada
November 29, 2018

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Maria Paz Olayvar Banan

**** ** **. ****: 780-***-****

Edmonton AB T6K 0E1

Highlights of Qualifications

Administrative Professional/Bookkeeper Program Diploma

Bachelor of Science Degree in Business Administration Major in Management

20 years of progressive responsibility in Hospitality Industry, Retail Sales, and Customer Service

Proficient with Microsoft Office Word, Excel, and PowerPoint

Familiar with using Google applications Google Docs, Sheets, and Gmail

Strong organizational; effective prioritization; multi-tasking and time-management skills

Attention to detail with a high level of accuracy

Adaptable and productive team worker

Known for providing exceptional, customer focused service

Basic Sage 50, accounting and Bookkeeping

Keyboard 55 wpm

Key Administrative Skills

Operate office equipment including fax machines, photocopiers, and scanners.

Basic Sage, Bookkeeping and how to perform day-to-day financial transactions, including general journal entries, accounts payable and receivables and the operation of petty cash.

Format spreadsheets, enter data, and analyze information/finances using Excel functions.

Update and maintain client information.

Professional Employment Experience

Administrative Assistant/Receptionist (One-Month Work Practicum) Edmonton, Alberta

Active Healing Massage and Wellness Jan 2018-Feb 2018

Greet and welcome client as soon as they arrive at the office.

Direct client to the appropriate person and office.

Update clients record; Process payment, insurance claims and keep track of daily payment.

Perform other clerical receptionist duties such as filing, photocopying, transcribing and scanning.

Answering incoming calls and Schedule clients Appointment.

Team Member, Tim Hortons, Edmonton Alberta Feb 2018 - present

Mar - Sept 2017

Provide prompt, friendly, courteous customer service at front cash

Process accurate orders and cash/debit/credit payments make adjustments for special orders

Follow strict Health & Food Safety regulations to ensure product quality control

Shift Supervisor, KFC, Edmonton Alberta May 2017-May 2018

Set targets and provide guidance that will ensure the achievement of targets.

Ensure staff is trained, competent in their duties and focused on superior customer service.

Perform component opening and closing procedures

Assist with performing weekly inventory

Ensure daily temperature logs are kept on fridges and freezers

Shift Supervisor, Tim Hortons, Edmonton Alberta Dec 2015-Feb 2017

Estimate and order ingredients and supplies, ensure food service quality control, and maintain records of stock, repairs, sales, and wastage.

Motivate and encourage staff and ensure Customer Service Standards are maintained

Supervise, motivate and train team members on an assigned shift and provide input to RGM when performance issues arise on any shift supervised.

Position: Assistant Manager, KFC, Edmonton Feb 2013-Nov 2015

Ensures the highest Food, Service and Cleanliness Quality standards.

Leads staff during shift to achieve the highest level of customer service.

Ensures implementation of operational systems and procedures such as cash and security control, kitchen management, crisis management, customer service.

Assists in the proper training of all new employees ensuring their awareness and compliance to company standards, policies, rules and regulations and work procedures.

Responsible for efficient completion of all assigned shift administrative duties,

Team Member/Crew Trainer, McDonalds, Edmonton Aug 2012- Jan 2013

Assists Training Manager in the proper training of all new team member ensuring their awareness and compliance to company standards, policies, rules and regulations and work procedures.

Team Member, Tim Hortons, Edmonton, Alberta Jul 2011 – Aug 2012

Responsible for Fast Friendly and efficient Service

Follow company policy and procedures, as to set the example for the rest of the team.

Responsible for Customer Satisfaction

Assistant Store Manager, Jolly Yum Foods Corp. (Jollibee Franchise) Philippines

Jun 2004-Jun 2011

Responsible for monthly/daily inventory of all store stocks and daily ordering of products.

Team member scheduling base on target labor cost.

Monthly Profit & loss analysis and presentation.

Handle customer complaints and queries.

Responsible and hiring and selection of new employees.

Administrative Assistant Fortune Bee Foods Corp. (Jollibee Franchise) Dec 2003-May 2004

Jollibee C & B (Jollibee Franchise) Oct 2000-Mar 2001

Jolly Yum Foods Corp. (Jollibee Franchise) Apr 2000-Sept 2000

Responsible for the daily balancing and reconciling of cash office account/s.

Responsible for preparing paper works for newly hired and update employee file.

Track and record employees time cards.

Maintain office supplies by checking inventory and order items.

Completes cash sheets, counts drawers and assembles deposits.

Assist in the preparation of regularly scheduled reports

Invoice/Delivery receipt filing and recording of store expense.

Education and Training

Administrative Professional/Bookkeeper Edmonton, Alberta

Robertson College Aug 2017–Feb 2018

IQAS (International Qualifications Assessment Service) Edmonton, Alberta

Government of Alberta September 2018

Food Safety Class Information Edmonton, Alberta Traincan May 2012

Service Image Integration Program Ortigas Pasig City, Philippines

Jollibee December 2010

Handling Customer Complaints Workshop Ortigas Pasig City, Philippines

Jollibee August 2005

Basic Operations Training Program Ortigas Pasig City, Philippines

Jollibee June 2004-Dec 2004

Bachelor of Science in Business Administration Major in Management Manila, Philippines

National College of Business and arts (Philippines) Jun 1998-Mar 2003

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