Richa Jain

*-**** ***** ******* **, Contact No. - 780-***-****

Edmonton, Ab T6R 3N7 Email: ac7t0i@r.postjobfree.com

Professional Profile:

•Seeking a customer service position that allows me to enhance my skillset and place me in challenging situations.

•7+ years of experience in Administration, Customer service and Client support.

•Flexible for all types of work environment, In-depth professional experience of customer service.

•Proficient in realizing strategic opportunities with strong analytical and excellent interpersonal skills.

WORK EXPERIENCE

Customer Support Executive January 2017- April 2018

Patron Management, India

•Obtains client information by answering telephone calls and verifying information.

•Completing daily call targets and resolving all after-sales queries

•Coordinating with the website team to keep it updated

•Keeping the customer updated via Email and phone calls about the ongoing query.

•Informs clients by explaining procedures; answering questions, providing information.

•Updates job knowledge by studying new product descriptions, participating in educational opportunities.

FOOD SERVICE SUPERVISOR November 2014- November 2015

Subway Restaurant, Scarborough, Ontario, Canada

•Training newly joined staff

•Preparing inventory report and making weekly reports

•Performing all opening duties each morning

•Ensuring that the restaurant is in compliance with subway standards

•Providing excellent customer service

SANDWICH ARTIST May 2014- August 2014

Subway Restaurant, Gananoque, Ontario, Canada

•Greeted guests and prepared their order

•Used point of sale and follow the cash handling procedure

•Prepared the food neatly, according to formula and in timely manner

•Cleaned and maintained customer service areas

TEACHER June 2011- April 2013

L.P. Savani Acadamy, India

•Developed and implemented child-care programs that supported and promoted the physical, cognitive, emotional and social development of students.

•Encouraged learning activities and provided opportunities to express creativity through the media pf art, dramatic play, music and physical activities.

•Established and maintained collaborative relationships with co-workers.

FRONT OFFICE TRAINEE May 2009- September 2009

The Gateway Hotel, India

•Operated Hotel switchboard, attended calls and routed them to appropriate person

•Made and maintained a proper tracing report and ensured that each request is completed within the time limit

•Ensured that all wake up calls are handled on time and in an appropriate manner

•Referred guests to appropriate departments to resolve complaints and provide suggestion

Education:

•Diploma in General Arts and Science St. Lawrence College, Toronto, ON 2014-2015

•Post Graduate Certificate in Human Resources Centennial College, Toronto, ON 2013-2014

•Bachelor of Business Administration with spec. Hospitality Management, C.Z. Patel College 2007-2011

SKILLS:

•Problem solving, taking initiative, Time Management, Multi-tasking

•Strong interpersonal and excellent Written and oral communication

•Posses a can- do attitude and ability to think outside the box

•Work well under pressure in different departments

•Advanced Organizational and Operational skills

•Advanced Accuracy and Attention to detail

•Ability to establish effective working relationship with clients, coworkers & managers

•Quick Learner and able to motivate team for accomplishment of goals

•Comprehensive problem solving and Leadership ability

Highlights:

•Highly skilled in using MS Office, Office Management Software

•Meticulous in keeping records and making reports

•Excellent Presentation, public speaking and public relation skills

Additional Details:

Canada Permanent Resident

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