Rebecca Williams

Administrative Assistant/HR Assistant

*** ******** ***** **

Rolesville, NC 27571

248-***-****

ac7t0d@r.postjobfree.com

Administrative Assistant with 10+ years of Experienced flawless preparation of presentations, preparing facility reports and maintaining the utmost confidentiality. Possesses a M.S. in Computer Information Systems and expertise in Microsoft Excel. Looking to leverage my knowledge and Experienced into a role as Project Manager.

PROFESSIONAL EXPERIENCED Worded with Knowledge Base and ServiceNow Service Catalog

Siemens Healthineer Cary, NC

August 2016 to July 2018

Project Support Specialist/ServiceNow Adm-Contractor

Assemble and analyze information; prepares reports, manuals, agendas, correspondence and memorandum as guided by general company practice. Served as ServiceNow Adm for Siemens Global Services-US;

Assist in meeting planning and preparation work needed for example, drafting agendas and broader communications including departmental meetings and/or on and offsite tradeshows, conferences and events;

Prepare materials in final form from very rough and involved drafts which may utilize frequent use of technical terminology and which combines materials from several sources;

Manage processing requisitions and payment of invoices as well as responsible for Department Procurement

Manage agency contracts in SharePoint and manage PO's, SOW's, Orders and Invoices;

Assist CSMs with tracking regional spend and reviewing travel expenses on invoices;

Support Copy Claims process and ensure timeliness of reviews;

Manage data and information (Databases, SharePoint, Accent Librarian, etc.) and aid in cross-business information sharing and training on best practices;

Meeting planning & support (scheduling, rooms, travel & logistics);

Experienced/Knowledge in Service Now version of Istanbul, worked with team to upgrade to version 11c

Knowledge and expertise to perform core configuration tasks, worked with development team to test configuration changes and manage those changes from inception to implementation

Excellent analytical, problem solving and troubleshooting skills with the ability to communicate/express technical issues to a wide variety of users, including but not limited to: management, non-technical customers, and associates

Basic working knowledge of User Interface (UI) policies, data policies, UI actions, business rules and client scripts

Responsible for requirements gathering, facilitated meetings with customer to gain background on business requirements to ensure proper and accurate scope

Experienced with Functionality/CAT Testing, worked with testing team on completion of CAT test forms for system, integration & user testing

Working knowledge to Activate plugins, performed plugins for various forms

Experienced in functional operations (Adding users, groups and modifying roles, etc.)

Ability to manage data with tables, the configuration management database (CMDB), import sets and update sets

Experienced working with two key process applications: Knowledge Base and ServiceNow Service Catalog

Created workflow activities and approvals

Experienced in configuring alerts and notifications via forms

Reviewed upgrade history and status for monitoring on a monthly basis

Responsible for controlling system access and data security

Ran reports (metrics) uptime & downtime for customers, configure service level agreements (SLAs) and perform instance branding and customization

1800 Packrat Wake Forest, NC

Project Assistant July 2013 to September 2015

Vendor Management

Increased effectiveness by mentoring, guiding, and inspiring the engagement of team members.

Responsible for updating vendor portfolio catalog, providing a foundation for metrics reporting.

Participated as a Subject Matter Expert and trainer in the successful implementation of an SAP- based Call closures, including delivery of 10 training classes.

Developed and implemented a communications plan to proactively manage the relationships with 10 National Valuation Providers.

Assisted with the development and improved new processes for call completion field service report workflows.

Monitored performance of 3rd party vendors through established governance structure that included monthly service level, contract change, issue management, as well as quarterly team meetings to ensure customer expectations were met or exceeded.

Managed time-sensitive document reviews for ISM/3rd party Providers to ensure compliance with FDA requirements.

Conducted quarterly vendor reviews to address issues and explore new opportunities to improve program profitability.

Reviewed & Approved requisitions (or purchase orders) for equipment, supplies and materials.

Developed and implement new administrative program policies and procedures to support organizational goals and objectives.

Sat goals or plan work to be accomplished by subordinates and prepare schedules for completion of work.

Counsel employees on performance matters.

Identify effective ways to integrate strategic initiatives to support organizational goals and objectives.

Provided recommendations to program managers regarding how to address project budget shortfalls or unanticipated financial needs.

Provided advice on processes and methods to address recruitment and outreach needs of an organization.

Provided advice on employee disciplinary issues.

Lenovo Morrisville, NC

Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers

Trained 2 administrative assistants during a period of company expansion to ensure attention to detail and adherence to company policy

Developed new filing and organizational practices, saving the company $33,000 per year in contracted labor expenses

Maintain utmost discretion when dealing with sensitive topics

Manage travel and expense reports for department team members

Independently prepare more complex documentation, reports, charts, graphs, and spreadsheets at designate intervals and as requested highly skilled using excel and power point.

Coordinate special projects.

Research budget variance and follow up to resolve issues.

Develop advanced presentation materials.

Prioritize and resolve inquiries (phone, e-mail, in person).

Schedule and maintain calendar of appointments, meetings and travel itineraries, and coordinate related arrangements.

Act as a liaison between the department and external groups.

Explain policy/procedures to other parties based on knowledge of the company and department guidelines.

Collect, compile and analyze moderately complex data and information.

Duke Energy Cary, NC

Administrative HR & Project Specialist

August 2011 to July 2013

Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers

Manage travel and expense reports for department team members

Independently prepare more complex documentation, reports, charts, graphs, and spreadsheets at designate intervals and as requested highly skilled using excel and power point.

Coordinate special projects.

Research budget variance and follow up to resolve issues.

Develop advanced presentation materials.

Prioritize and resolve inquiries (phone, e-mail, in person).

Schedule and maintain calendar of appointments, meetings and travel itineraries, and coordinate related arrangements.

Telamon Raleigh, NC

Secretary/HR Assistant June 2008 – August 2011

Typed documents such as correspondence, drafts, memos, and emails, and prepared 3 reports weekly for management

Opened, sorted, and distributed incoming messages and correspondence

Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices

Greeted visitors and determined to whom and when they could speak with specific individuals

Recorded, transcribed and distributed minutes of meetings

Develop forecasting and modeling tools to assist in predicting likely future volume trends to inform business development, facility, and technology planning.

Assist in analyzing, interpreting, and presenting data and information to various parties both internal and external to the organization.

Works with employees and benefit Providedrs to administer employee benefit plans with tasks such as claims resolution, change reporting & communicating information to employees; partners with Benefit Consultant to review and audit programs such as flex spending, payroll and beneficiaries for compliance to policy and regulations.

Works with employees to ensure understanding of benefit programs and services by regularly communicating with employees and counseling them as questions and situations arise; coordinates training with HR representatives and conducted trainings as appropriate.

• Researches and resolves discrepancies with carriers and/or payroll and resolves employee complaints related to benefit plans when possible; refers difficult or very complex issues to Benefits Consultant or Manager as needed.

• Conducted new employee orientations to ensure employees gain an understanding of benefit plans and enrollment provisions, counsels employees so they can make informed benefit decisions, contacts new hires to introduce themselves and make themselves available, monitors enrollment to ensure forms and dependent documentation are completed and received and ensure a smooth onboarding Experienced.

Educates employees on qualifying life events and processes such changes in the HR payroll system; ensures complete and accurate documentation is received.

Advises supervisors and employees on Family Medical Leave Act, Short Term Disability, and Long Term Disability requests; processes claims and other paperwork within set deadlines. Participate in development and regular production of standard reports.

Incorporate Excel graphics, Power Point presentations, and maps (using Map info, MapPoint, ArcGIS), as appropriate, to aid in the visual representation of market information.

Assist in developing and integrating market data with internal data generated by finance, marketing, and other relevant departments.

Develop / prepare financial projections and feasibility studies for new initiatives.

Use software programs (Access, Microsoft SQL) designed to extract, manipulate, compile and organize database information.

Develop and apply knowledge of other databases, both internal and external to the organization

Run database reports for specific requests about the market and incorporate into broader presentations and other materials necessary to develop strategic and business plans.

Develop ad-hoc reports aimed at extracting the relevant data needed by the end user.

Receive project requests, review and clarify with clients as needed.

EDUCATION

University of Detroit Mercy Detroit, MI

Bachelor of Science, May 2002

Graduated

University of Detroit Mercy Detroit, MI

Master of Science, May 2005

Graduated

ADDITIONAL SKILLS

Expert in Microsoft Office, with a focus on Excel, Power Point &SAP

Bilingual in Spanish and English

Web and tech savvy, require little to no training

EPIC Clarity

Data Analysis

Benchmarking ArcGIS

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