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Manager Service

Delhi, India
November 27, 2018

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Aditya Chawla

A *** Shivalik Colony New Delhi

Phone: +91-995*******



Looking for a management position where I can maximize my experience in hospitality, events planning, event management and training and development experience in hospitality.

Highlights of Qualification

Computer Skills: Opera, Micros, Highly proficient in MS Word, Excel, Access, PowerPoint and Outlook


Johnson & Wales University, Providence, RI

MBA, Concentration in Hospitality, GPA 3.63/4.00

Institute of Hotel Management, Shimla, India

BS in Hospitality & Hotel Administration

WSET level 1 (May 2016)

Mentor, Nepris Inc. Mar 18 - Present

Review and critique student’s Self-Assessment for future hospitality students. Coach to advise mentees/ students on how to accomplish their goals in a timely and effective way

Teach, train, and inspire all the students to motivate them to achieve goals

Sponsor to provide guidance and help increase the mentee’s exposure to new experiences

Role model to walk the talk and demonstrate the behaviors necessary for success

Share resources on how to handle mistakes, failures and lessons learned.

Banquet Supervisor, Holiday Inn, Brookline USA Aug 17- Oct 18

Supervise banquet setup staff on daily basis to ensure consistency in performance standards.

Supervise and assist with the set-up of assigned catered functions, ensuring that the hotel’s standards are met, and advance preparation for service is adequate to allow efficient service. to the guest once the function begins

Inspect the set-up of meeting and banquet functions, checking them against the Banquet Event Order

Act as liaison between Catering Director and the in-house event contact

Requisition of liquor for all banquet bars and maintain proper control over banquet beverage service

Supervise and assist with the break down after the completion of functions to ensure that all equipments are stored properly

Be familiar with banquet menus and prices

Hold pre-function meetings, and check staffing and menus, prior to event

Supervise service of station or banquet room

Prepare banquet checks and obtain signatures from guest contacts

Supervise the breakdown and cleanup of all functions assigned

Assist Banquet Manager/Supervisor/F&B Manager with the hiring and training of banquet staff

Handle items for “Lost and Found” according to the standards

Ensure overall guest satisfaction

Assistant Manager, Knightsbridge Restaurant Group, Washington DC, USA Aug 15 - Aug 17

Ensured that direct reports met service levels and expectations continuously and provide support to obtain optimal results

Effectively communicates with other restaurant managers and Chefs to ensure operational efficiency within the restaurant

Conduct visits to restaurants and concepts to ensure standards are followed

Inspects dining rooms service stations during the restaurant, and concept visits for neatness/cleanliness, correct food signs are placed and staff are uniform and conduct meets standards

Food & Beverage Maitre De, Radisson Blu Plaza, Delhi, India Jun 10 - Jun 15

Prioritized work while multi-tasking to ensure timely service of food & beverage at Neung Roi

Greet customers, presented menus & explained daily/monthly specials

Prepare checks & process payments from customers

Responsible for preparing daily sales report and depositing cash for the Thai restaurant to F&B controls

Provide quick, courteous & professional service to guests at the Neung Roi (Award Winning Thai restaurant)

Address to guests queries and problems promptly

Undergraduate Intern,Radisson Blu Plaza, Delhi, India May 07 - Oct 07

Front Office Registration of guests and assigning rooms

Maintain reservations details, room assignments and guests detail of Check-in guests

Food & Beverage Greet customers, take food and beverage orders, serve food and drinks order

Co-ordinated with team members in banquets to assist in service, turnaround and setups

Housekeeping Responsible for maintaining the hygiene and appearance of the guest rooms

Provided guest supplies to guest rooms upon requests from the guests

Food Production Preparation of food items like lentils, sandwiches, non-alcoholic beverages, breads.

Work according to health and safety guidelines. Kept the kitchen area clean and hygienic.

Volunteer Work & Associations, Johnson and Wales University, Providence May 16 - May 17

Officer, Indian Student Association Mar 16 - May 17

Treasurer, Bacchus Beverage Club (Wine and Spirits Club) May 16 - Sept 16

Secretary, Jbrew (Beer Brewing Club) May 16 - Oct 16

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