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Tampa, Florida, United States
November 26, 2018

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*** *. ****** ** *******, FI ****** Tel: 813-***-****


Detail-oriented, professional, and backed by strong communication skills with vast customer service experience with an added value of team management. Focused on accuracy and thoroughness with a hands-on approach to clarify customer expectations.

Adapts to changes in the work environment and manages competing demands.

Solid leadership, mentoring, & motivational abilities.

Well organized with effective time management.

Ability to work under pressure, meet deadlines, coordinate team members while meeting responsibilities.

Strong written, verbal, & interpersonal communication skills. EXPERIENCE

People Make US - Tampa, Fl 8/2018 -



Was trained on (Monster/Zip/CareerBuilder) to do Boolean searches for many different industries.

Did entire phone interview and screening to make sure candidate was qualified for the position.

Made appropiate changes to the resume to make candidate look as strong as possible for job.

Alorica - Tampa. FL 05/2016 -



Recruiting Assistant involved in all steps of the recruiting process from resume searches, initial contact, pre-screen interviews, assessment testing, second level interview and onboarding which includes Taleo and I-9 Maximus Processing.

American Express retention specialist, handling inbound calls from card holders wanting to cancel their card membership. Used American Express training tools to build a rapport and re-educate card members to retain their membership rather than cancel. Streifeneder USA- Tampa, FL 02/2014 -


Sales/Customer Service

Placed in charge of government contracts to get handle the government work.

Handled a specialized list of 300 customers and provided new product knowledge.

Daily intake of inbound orders, maintain regularly scheduled orders and handled customer service. ( Increased sales 13% during the first six months) G.S.A- Tampa, FL 01/2012 -


Sales/Customer Service

Made calls to small businesses to find interest in government contracts. Once interested I would then schedule

the next appointment with government consultant specialist. Assisted GSA consultants with second phase of

contracts as well as payments and other procurement services that we could implement for potential client.


Ultimate Medical Academy, Medical Billing and Coding, 2012 Hillsborough Community College

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