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Desktop Engineer

Chicago, IL
November 26, 2018

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Gerardo Villanueva



Technical Skills Set:

Server/Desktop Build – Hardware installation, Software installation and OS upgrades.

Project Management – server and desktop infrastructure.

Imaging and deployment of server and desktop operating systems.

Strong knowledge of Active Directory and Windows Servers.

Building of VDI images, VDI support and troubleshooting.

Strong knowledge in Windows 7 / Windows 8 / Windows 10 Operating System.

Strong knowledge in deployment tools viz. SCCM, MDT, Altiris.

Good Knowledge and understanding of networking concepts.

Domestic and International remote Customer and Tech support.


Uni-Data Services, LLC April 2016- March 2018

Contractor: Desktop Engineer for Prudential.

Desktop Support for Two office location.

Imaging and re-imaging of Desktops and Laptops.

The Building of VDI images.

Active Directory: Managed Computer and Users Accounts.

Provided Domestic and International Remote Desktop Support.

Provided VDI support and troubleshooting.

Used SCCM 2012 for Imaging and software distribution.

Printer support.

Hardware and Software support.

Total Response Technology LLC March 2013 – February 2016

Contractor: Desktop Engineer – City of Chicago and Chicago Police Department.

Level 2 and level 3 support for City of Chicago and Chicago Police Department,

City of Chicago 911 Center - Desktop End Users support.

Documentation support and phone support for Police Officers.

Reimaging of desktops, Hardware and Software support.

SCCM and LanDesk.

Password Reset.

Project Roll Outs for the City of Chicago and the Chicago Police Department.

Printer Support.

Technisource Inc. 6/ 2010 - 10/ 2011

Contractor: On-Site Engineer for JP Chase Data Center.

Deploying of servers, routers and switches within the data center.

Network cabling of Fiber and Copper installations for all devices connected to the network.

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Computer Systems Institute, Skokie, IL 1/ 2009 - 8/ 2009

Network Career Program – Lead Instructor

Utilize VMware as a teaching tool to provide the student with actual hands-on experience on designing and building a domain infrastructure.

Instructed the students in the application of Active Directory, DNS and DHCP principal on functionality in a (virtual) domain network.

Providing the students with necessary knowledge and skill-set for Network-Plus and Microsoft MCSA certifications.

DLA Piper, Chicago, IL 4/ 2001-10/ 2007

Technical Service Coordinator / System Engineer I

Administered third level support for the Chicago’s Data Center supporting servers and provided system administration for the East and West Coast Data Centers and remote offices to insure continuing access to the firms 24/7 network resource.

Managed 5 IT Contractor’s for two desktop hardware and OS upgrade projects for seven hundred users in the Chicago office within the schedule time frame.

Assisted in managing computer accounts, user accounts with-in Active Directory in a Windows 2003 Enterprise environment.

The installation and troubleshooting of Windows NT 4, Windows 2003 Server Operating Systems. Build and upgrade of server hardware, server racks replacement, fabrication of cabling harness.


The relocation of the Network Infrastructure for the San Francisco and Boston offices.

Data Center equipment and OS upgrades in the Chicago Data Center infrastructure.

Administer two Chicago’s Office Desktop Hardware and Imaged upgrade for over seven hundred users.

Technical Service Coordinator / Systems Engineer l:

Manage and maintain the server infrastructure of forty plus servers and supported two other regional data centers. Active Directory management, application installation and disk / tape backup.

Data Center Management:

Administration of servers and server infrastructure for three data centers providing Level 3 support.

Project Management:

Planning, implementation of two desktops upgrades.

Manage five contractors in deployment process.

Upgrade and deployment of servers and Cisco router and switches including the cabling and fiber installation for the data center.

Desktop Engineer:

Provide 750 users hardware and software desktop support. Imaging and re-imaging of Desktops.

Special Projects:

Managed the consolidation of five remote offices in Illinois into one central location at Ameritech Corporate Headquarters.

Managed the Piper Rudnick Desktop Hardware and OS upgrade.

Ghosting of user’s desktop images. Migrated user’s data and profiles into the new image.

MCP Certified: Villanueva/profile

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