GAURAV SHARMA

***-*** **** ****** ****

Kitchener, ON, N2H3X1

Phone: 226-***-****

Email: ac7ssp@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/gaurav-sharma-a3437b9b/ CAREER OBJECTIVE

To obtain a full-time position as a IT Business Analyst and to be a part of a high-quality IT Infrastructure engineering environment or Retail environment, where I can utilize my technical skills and Capabilities to add Values to on-going and new projects

SUMMARY OF SKILLS

• Professional experience in Accounting administration and Customer Service

• Work experience in a leading Retail company – Walmart Supercentre, Waterloo

• Expert in MS-Access, MS -Excel, MySQL Server, Business Data Analysis, Social Media Analysing

• Knowledge in language such as C, C++, ASP.net and Windows phone

• Proficient Knowledge in Oracle RDBMS, SQL queries and database concepts

• Hand-on experience in Power BI, Business Processes, Social Media Analysis, ERP.

• Familiar with various network techniques of issue IP addresses through: Subnetting and VLSM

• Experience on Network technologies such as TCP, Routing, Switching, Firewalls.

• Working knowledge of supporting and maintaining network infrastructures

• Working knowledge of Agile, Six Sigma, RACI techniques

• Technical proficiency in a high paced production environment.

• Proficient in Microsoft Office suite including Word, Excel,Access and Power Point.

• Adaptable and quick to learn new skills.

• Punctual worker who uses time effectively to meet deadlines

• Excellent interpersonal and communication skills and possess a high level of commitment EDUCATION

Information Technology Business Analysis- Operations, Post Graduation Diploma Conestoga College, Kitchener, Ontario

• 3.48 GPA

• Graduated with Distinction

2017-2018

Bachelor of Technology in Information Technology Engineering Punjab Technical University, Amritsar, Punjab, India

• 77% marks

• Graduated First class with Distinction

2011-2015

WORK HISTORY

Accounting Office Associate 2018-Present

Walmart Supercentre, Canada

• Involved in daily tracking cash of all registers

• Provide daily reports to senior management

• Provide directions to the team

• Perform daily researches on problem issued

• Track daily sale and Make audits on register

• Research in database to find the people involved in theft issues and other problems

• Monitor Database, debug database activities/jobs and report issue to Senior Managers.

• Maintain and troubleshoot a variety of applications and their associated servers

• Performed Requirement Management, Change Control Management and Microsoft technologies

• Prepared weekly and monthly reports

Associate 2017-2018

Walmart Canada, Bridgeport, Waterloo

• Ensure excellent customer service which satisfies customer needs.

• Ensure compliance with all quality standards and policies of Walmart. ACHIEVEMENTS

• Providing the excellent customer service and resolving their issues in time.

• Got appreciation by Projects instructor (Mr. Bill Nixon).

• Got Award of Honors from G.N.D. Hospital, Amritsar for volunteer social services.

• Won Business Simulation leadership position in simulation game

• Achieved honor of selecting as member of Dean’s Honor list(Conestoga College) Projects Completed:

• Project 1: CDL TrackR’s Application Update, Semester 4th Job Role: Project Manager

Responsibilities:

1. Lead the team

2. Provide solution to functionality problem of app 3. Provide user friendly prototype design of app

4. Designing of different app pages

5. Describe prototyping through pseudocode to developers 6. Track changes and work with RACI Matrix document 7. Provide Social Media Analysis

• Project 2: CDL Website Design, Semester 4th

Job Role: Project Manager

Responsibilities:

1. Make elicitation strategy

2. Motivate team members

3. Provide functionality of website design

4. Make prototype, Mock-ups of CDL website

5. Resolve Call Support problem

• Project 3: CDL Production Inefficiency, Semester 4th Job Role: Project Manager

Responsibilities:

1. Lead to provide production efficiency

2. Decreasing time to picking the components

3. Proposed solution to update technology for testing and producing 4. Six Sigma analysis and Fishbone Analysis for giving solution 5. Update process to increase 17% production efficiency REFERENCES

• Available upon request

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