Resume

Sign in

Customer Service Administrative Assistant

Location:
Dartmouth, Nova Scotia, Canada
Posted:
November 26, 2018

Contact this candidate

Resume:

BRENDA MACKENZIE

Email: ac7ssn@r.postjobfree.com

Phone #: 902-***-****

Administrative Assistant

Port of Halifax

Dear Sir or Madam,

I am a hard-working professional seeking an opportunity to succeed in a dynamic role such as working as an Administrative Assistant for the Port of Halifax. I am confident that my knowledge, reliability and many years of experience will allow me to deliver successful results in a range of administrative and coordinator positions.

Please allow me to highlight my key skills:

able to effectively manage my time through careful planning and organization of work activities

an aptitude for identifying and resolving problems efficiently

excellent communication skills that result in positive interpersonal relationships

a track record of meeting deadlines and producing accurate work of a high standard

proven ability to make sound decisions based on valid information

the capacity to learn and apply new information quickly and accurately

strong computer skills with proficiency in MS Office

able to converse in French; BA/BED studies at the Universite Ste-Anne

I am convinced that I can be an asset in any position requiring hard work, enthusiasm and reliability and I look forward to hearing from you in the near future.

The enclosed resume expands on my qualifications and experience.

Thank you for your time and consideration.

Sincerely,

Brenda Mackenzie

Brenda Mackenzie Email: ac7ssn@r.postjobfree.com

Bedford, Nova Scotia Phone # : 902-***-****

PROFILE

Innovative and results driven. Excels in fast-paced environments; coordinating effectively to enhance productivity and company profits. Works well independently and as part of a team. Leadership skills, professional, highly experienced with various customer service.

Operational Planning ~ Property Management Administrative Duties ~ Initiated and Implemented Cost Cutting Projects ~ Customer Relations Management ~ Bookkeeping & General Office/ Payroll ~ Budgeting/ Forecasting ~ Promotions/ Marketing ~ RCMP Security Clearance

PROFESSIONAL EXPERIENCE

Ainsworth Inc., Dartmouth, NS May 2017 to August 2018

Dispatcher

Responsibilities:

1.Processing and coordinating HVAC service requests received by telephone, e-mail, projects department and CMMS PM maintenance for all contract clients in the Atlantic provinces.

2.Review of demand work orders to determine if billable or non-billable; prepare completed work orders for billing department with all costing.

3. Preparation PO’s ; receiving of PO’s to approve payment for work completed at the correct cost; applying materials and costs to the work orders

5. Preparation of the weekly payroll for service technicians; including overseeing hours on all work orders and approving all hours for submission to head office.

6. Maintaining Atlantic Schedules; vacation, on-call, courses

7. Establish and maintain working relationships with clients and vendors.

Knowledge, Skills and Abilities Required:

Solid understanding of accounting principles.

Experience in contract management.

Knowledge of software MS Office suite (Outlook, Word, Excel, Metrix, JED)

Strong interpersonal skills and ability to communicate verbally and in writing.

Ability to work on several issues at a time.

Analytical and problem solving skills

Ability to work independently

Ability to work in a fast-paced environment

Brookfield Global Integrated Services, Halifax, NS April 2015 to December 2015

Property Service Coordinator (Contract Position)

Responsibilities:

1.Processing service requests received by telephone, e-mail and personal visits and maintaining a database of such requests to meet reporting and analysis requirements

2.Review of demand work orders to determine if billable or non-billable

3.Preparation and communication of PO’s to managers and suppliers; receiving of PO’s to approve payment for work completed at the correct cost

4.Administrating and monitoring service contracts including cleaning and reviewing vendor/contractor performance

5.Preparing monthly summaries of expenses with supporting details and resolving errors or inconsistencies in expenses from the general ledger

6.Assisting the Property Manager with budget/expense variance analysis; preparing monthly forecasts of expenditures and preparing the annual operating and capital budgets.

7.Establishes and maintains working relationships with Clients and service providers.

Knowledge, Skills and Abilities Required:

Solid understanding of accounting principles.

Experience in contract management an asset.

Knowledge of software MS Office suite (Outlook, Word, Excel.)

Strong interpersonal skills and ability to communicate verbally and in writing.

Ability to work on several issues at a time.

Analytical and problem solving skills

Ability to work independently

Ability to obtain Federal Government Security Clearance and RCMP Security Clearance.

SNC Lavalin Operations & Maintenance, Halifax, NS 2010 to 2015

Property Service Coordinator

Responsibilities:

1. Manages Service Request delivery for Facility Manager.

2. Interfaces with Maintenance Team Leader, Technicians, CSC, PO coordinator and Project Coordinator in delivery of service requests to meet contract service levels.

3. Raises Purchase Order requisitions on behalf of Facility Manager for Service contracts, Manage payment of invoices with Accounting Coordinator Record keeping maintained within accordance to quality standards.

4. Record keeping maintained within accordance to quality standards.

5. Manage service contracts, Coordinate Supplier/Contractor set-up Maintain Contractor Compliance Requirements Is involved to a greater or lesser extent in the preparation of financial reports – forecasts, budgets, and other data related to their activities such as the status of various contract expirations and related matters.

6. Acts as back-up to and assists Facility Manager with budgeting, reporting and tenant relations.

7. Maintain and communicate effectively with client and on-site associates and ensure that any areas of concern are addressed promptly and thoroughly perform ad-hoc administrative functions relating to property management as assigned by Facility Manager.

8. Coordinates Supplier/Contractors set-up.

9. Performs routine inspections to ensure contractor performance and property site conditions are in keeping with all company policies, procedures and quality assurance.

Knowledge, Skills and Abilities Required:

Solid understanding of accounting principles.

Experience in contract management an asset.

Knowledge of software MS Office suite (Outlook, Word, Excel.)

Strong interpersonal skills and ability to communicate verbally and in writing.

Ability to work on several issues at a time.

Ability to obtain Federal Government Security Clearance.

Brahma Compression, Calgary, AB 2004 to 2009 Production/Service of Oil/Gas Compressors

Service Coordinator (2005 to 2009)

Responsibilities:

1. Provided information, feedback, updates, resolved problems, ensuring customer satisfaction.

2. Responded to customer inquiries and provided information pertaining to existing or potential customers.

3. Organized and distributed workloads amongst 10+ field service technicians to ensure regularly scheduled maintenances and repairs of over 450 units were performed. 4. Reviewed and re-prioritized daily work assignments as emergencies arose. 5. Researched information on projects and service histories.

6. Reviewed and processed work orders for payroll, invoicing and record history.

7. Prepared the submission of periodic reports to management.

8. Maintained records, work orders and other pertinent information.

10. Performed miscellaneous job-related duties as assigned.

11. Ensured that all necessary equipment and parts were available and/or ordered to complete a repair or service. 12. Responsible for service part sales and distributions.

13. Initiated and implemented cost cutting strategies.

Knowledge, Skills and Abilities Required:

• Ability to resolve customer complaints and concerns.

• Ability to resolve difficult or stressful customer service issues.

• Skill in organizing resources and establishing priorities.

• Ability to perform complex tasks and to prioritize multiple projects.

• Knowledge of specified products and/or services offered to customers.

• Listening skills and the ability to communicate effectively both orally and in writing.

• Skill in a Windows-based operating environment, MS Office, ACT and ACCPAC.

Payroll Administrator (2004-2005)

Calculated rates, time cards, and bi-weekly payroll. Prepared worksheets, job labor cost analysis, ROE.

Skill in a Windows-based operating environment, MS Office, ACT and ACCPAC.

Aqua-Tropicale, Montreal, QC 1998 – 2002 Pet Store

Owner/Franchisee

Owned and managed business, which provided variety of pet supplies, animals and fish. Handled all aspects of business, including customer service, sales, purchasing, accounting and employee hiring and training.

Hired and supervised a staff of up to 12 with responsibility for performance,

evaluations, benefits and payroll administration including provincial and federal taxes.

Oversaw operations including customer service, accounting, auditing and inventory control and order fulfillment for departments with sales of up to $1 million annually.

Conceptualized and implemented all promotional activities, marketing strategies and in-store attractions developments.

Air Nova, Halifax, NS 1989 - 1995 Eastern Regional airline of Air Canada (presently known as Jazz)

Flight Attendant

Completed extensive safety inspections prior to take off and landing in keeping with company practices and FAA regulations.

Responsible for all required flight attendants duties. Guiding customers with special requests or needs, meal and drink services. Helping pilots and other flight crew and responsible for relevant safety procedures

EDUCATION

UNIVERSITE STE-ANNE, Church Point, NS (1986-1989) BA/BED, Concentration in Elementary/French Education

OTHER

Oral Interpretation for the Deaf, Montreal, Qc (1994)

Sign Language, Halifax, NS (1990)

RCMP Security Clearance

References

Sherry Pardy

Finance Controller

Cougar Helicopter

St. John’s, NFLD

Phone # 709-***-****

Steve Wooldridge

SAIT Polytechnic

Academic Chair- Operations Manager

Calgary, Alberta

Phone # 403-***-****

Email: ac7ssn@r.postjobfree.com

Andrew Selway

Field Service Technician

Foremost Industries

Calgary, Alberta

Phone # 403-***-****

Max Graves

Facilities Service Manager,

Atlantic Canada

Starbucks Coffee Canada ac7ssn@r.postjobfree.com

Phone# 902-***-****

Gary Marlborough

Maintenance Supervisor

Brookfield Global Integrated Services

Halifax, NS

Phone # 902-***-****

Tim Chiasson

Maintenance Supervisor

Brookfield Global Integrated Services

Halifax, NS

Phone # 902-***-****

Esther Bourque

Occupational Health and Safety Officer

NS Occupational Health & Safety

Halifax, NS

Phone # 902-***-****

Veronica Mahon

Property Service Coordinator

Brookfield Global Integrated Solutions

Sydney, Nova Scotia

Phone # 902-***-****

Dion Mouland B.Sc DHSA MHSA

President & CEO

Ocean View group of Companies

Adjunct Professor

Faculty of Health Professions

Dalhousie University

Email(s)

ac7ssn@r.postjobfree.com

ac7ssn@r.postjobfree.com

Phone:

902-***-**** Ext 2135

902-***-****

Ken Graham

Rotating Equipment Specialist

AltaGas

Calgary, Alberta

Phone # 403-691- 1646



Contact this candidate