Sachin Kumar Gautam
Address: D-***, South Anarkali, Street No-3, New Delhi, India- 110051
Mobile: +91-999-****-*** Mail: ac7ssa@r.postjobfree.com
‘Exploring leadership opportunities at senior managerial roles with globally reputed Travel / Hotels / Hospitality / Service organizations’
Master of Business Administration in Marketing Management & Finance, presenting 7 years of varied exposure in travel & hospitality management domains across Project Management, Client Management, Sales, Business Development aspects….Track Record of Success in….
Restaurant & Catering Management l Training Quality Control & Auditing Strategic Planning & Forecasting Operations Management Decision-Making
Executive Synopsis
An all-rounder with effective communication skills. A team player with strong organizational, logical and problem solving abilities.
Extensive experience in developing customers through well-placed marketing activities.
Functional ability to manage and maintain restaurant finances including payroll, cash-in and bank liaison.
Expansive awareness of culinary trends in the food service industry along with great capability of standing up to competition
Comfortable interacting with multiple levels of organization, management and staff; proven skills in meeting goals and targets within the cost, time & quality parameters.
Results-oriented and bears positive attitude, able to balance multiple responsibilities with strong analytical and management skills, consistently delivering results on time through the most effective uses of available resources.
Characterized as a results-oriented, persuasive, tolerant, flexible, successful at creating and implementing new ideas and methods while meeting deadlines with accuracy.
Core Competencies in….
Food quality
Supplies and purchases
Health and safety
Customer service
Staff development
Finance handling
Menu planning
Hospitality management
Events management
Escalation Management
Strategy Building
Inventory management
Academics
Master of Business Administration GGSIP University, New Delhi 2012
B.Sc in Hospitality Management & Hotel Administration IHM Gurdaspur, NCHMCT, New Delhi 2007
Recent Work Experience
Operation Manager – Lajawaab Caterers, Delhi
April 2014 till date
Key Deliverables:
Coordinating with various vendors & organizing events in coordination with operations team.
Oversee the customers to ensure that they are being well taken care of by the staff.
Planning, organizing, directing, staffing, training & coordinating the operational and administrative needs.
Revenue Management & maximization.
Estimate food consumption and coordinate with suppliers to make sure that food and beverage items do not run out
Oversee cleaning of the kitchen and make-certain that employees conform to food safety and general hygiene principles
Monitor actions of staff members, take corrective action where needed and intervene in adverse situations
Direct the staff and ensure that regulations are strictly followed
Take complaints from customers and attempt to resolve them by prioritizing customer satisfaction
Arrange for purchase, maintenance and repair of catering equipment and furniture
Monitor cash flow and ensure that the cash register is appropriately balanced at the end of the day
Planning menus and indulge in marketing activities to increase the business presence in the industry
Asst Operation Manager – Four Seasons Catering & Hospitality, Chandigarh
September 2010 to March 2014
Key Deliverables:
Monitor actions of staff members, take corrective action where needed and intervene in adverse situations
Direct the staff and ensure that regulations are strictly followed
Developed and maintain the catering marketing plan including comprehensive event planning service to clients, and detailed menu development. Set up and displayed monthly marketing material.
Hire, train, schedule catering staff, and actively involved with labor cost control, food cost control, and preparation, transportation, setup, operation and clean-up of all events.
Managed corporate & private sales initiatives, special event planning’s & coordination, guest relations, account billings & discrepancy solutions.
Meeting with corporate as well as other clients and making them understand about our catering offerings.
Handling Client Escalations and resolving them with better solutions.
Coordinating with various vendors & organizing events in coordination with operations team.
Oversee the customers to ensure that they are being well taken care of by the staff.
Established proactive networking activities, resulting in the development of the business relationships with major organizations.
Catering Supervisor: Stewards On D Run, Delhi
September 2007 to July 2010
Key Deliverables:
Managed corporate & private sales initiatives, special event planning’s & coordination, guest relations, account billings & discrepancy solutions.
Meeting with corporate as well as other clients and making them understand about our catering offerings.
Handling Client Escalations and resolving them with better solutions.
Coordinating with various vendors & organizing events in coordination with operations team.
Oversee the customers to ensure that they are being well taken care of by the staff.
Conducted client demand assessments & hotel tours for potential accounts to ascertain requirements for special events like corporate meetings, holiday, weddings & related affairs, coordinating activities including room reservations & sales contracts.
Established proactive networking activities, resulting in the development of the business relationships with major organizations.
Personal Dossier
Date of Birth : 29th Apr, 1986
Languages Known : English & Hindi
Marital Status : Unmarried
Location Preference : Delhi/NCR, Mumbai, UAE, Singapore, Thailand & United Kingdom
~ References Available upon Request ~