Resume

Sign in

Customer Service Sales

Location:
Ludhiana, Punjab region, India
Posted:
November 26, 2018

Contact this candidate

Resume:

Sachin Kumar Gautam

Address: D-***, South Anarkali, Street No-3, New Delhi, India- 110051

Mobile: +91-999-****-*** Mail: ac7ssa@r.postjobfree.com

‘Exploring leadership opportunities at senior managerial roles with globally reputed Travel / Hotels / Hospitality / Service organizations’

Master of Business Administration in Marketing Management & Finance, presenting 7 years of varied exposure in travel & hospitality management domains across Project Management, Client Management, Sales, Business Development aspects….Track Record of Success in….

Restaurant & Catering Management l Training Quality Control & Auditing Strategic Planning & Forecasting Operations Management Decision-Making

Executive Synopsis

An all-rounder with effective communication skills. A team player with strong organizational, logical and problem solving abilities.

Extensive experience in developing customers through well-placed marketing activities.

Functional ability to manage and maintain restaurant finances including payroll, cash-in and bank liaison.

Expansive awareness of culinary trends in the food service industry along with great capability of standing up to competition

Comfortable interacting with multiple levels of organization, management and staff; proven skills in meeting goals and targets within the cost, time & quality parameters.

Results-oriented and bears positive attitude, able to balance multiple responsibilities with strong analytical and management skills, consistently delivering results on time through the most effective uses of available resources.

Characterized as a results-oriented, persuasive, tolerant, flexible, successful at creating and implementing new ideas and methods while meeting deadlines with accuracy.

Core Competencies in….

Food quality

Supplies and purchases

Health and safety

Customer service

Staff development

Finance handling

Menu planning

Hospitality management

Events management

Escalation Management

Strategy Building

Inventory management

Academics

Master of Business Administration GGSIP University, New Delhi 2012

B.Sc in Hospitality Management & Hotel Administration IHM Gurdaspur, NCHMCT, New Delhi 2007

Recent Work Experience

Operation Manager – Lajawaab Caterers, Delhi

April 2014 till date

Key Deliverables:

Coordinating with various vendors & organizing events in coordination with operations team.

Oversee the customers to ensure that they are being well taken care of by the staff.

Planning, organizing, directing, staffing, training & coordinating the operational and administrative needs.

Revenue Management & maximization.

Estimate food consumption and coordinate with suppliers to make sure that food and beverage items do not run out

Oversee cleaning of the kitchen and make-certain that employees conform to food safety and general hygiene principles

Monitor actions of staff members, take corrective action where needed and intervene in adverse situations

Direct the staff and ensure that regulations are strictly followed

Take complaints from customers and attempt to resolve them by prioritizing customer satisfaction

Arrange for purchase, maintenance and repair of catering equipment and furniture

Monitor cash flow and ensure that the cash register is appropriately balanced at the end of the day

Planning menus and indulge in marketing activities to increase the business presence in the industry

Asst Operation Manager – Four Seasons Catering & Hospitality, Chandigarh

September 2010 to March 2014

Key Deliverables:

Monitor actions of staff members, take corrective action where needed and intervene in adverse situations

Direct the staff and ensure that regulations are strictly followed

Developed and maintain the catering marketing plan including comprehensive event planning service to clients, and detailed menu development. Set up and displayed monthly marketing material.

Hire, train, schedule catering staff, and actively involved with labor cost control, food cost control, and preparation, transportation, setup, operation and clean-up of all events.

Managed corporate & private sales initiatives, special event planning’s & coordination, guest relations, account billings & discrepancy solutions.

Meeting with corporate as well as other clients and making them understand about our catering offerings.

Handling Client Escalations and resolving them with better solutions.

Coordinating with various vendors & organizing events in coordination with operations team.

Oversee the customers to ensure that they are being well taken care of by the staff.

Established proactive networking activities, resulting in the development of the business relationships with major organizations.

Catering Supervisor: Stewards On D Run, Delhi

September 2007 to July 2010

Key Deliverables:

Managed corporate & private sales initiatives, special event planning’s & coordination, guest relations, account billings & discrepancy solutions.

Meeting with corporate as well as other clients and making them understand about our catering offerings.

Handling Client Escalations and resolving them with better solutions.

Coordinating with various vendors & organizing events in coordination with operations team.

Oversee the customers to ensure that they are being well taken care of by the staff.

Conducted client demand assessments & hotel tours for potential accounts to ascertain requirements for special events like corporate meetings, holiday, weddings & related affairs, coordinating activities including room reservations & sales contracts.

Established proactive networking activities, resulting in the development of the business relationships with major organizations.

Personal Dossier

Date of Birth : 29th Apr, 1986

Languages Known : English & Hindi

Marital Status : Unmarried

Location Preference : Delhi/NCR, Mumbai, UAE, Singapore, Thailand & United Kingdom

~ References Available upon Request ~



Contact this candidate