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Executive Assistant Customer Service

Alpharetta, GA
November 26, 2018

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Rosemarie (Rosie) Acosta

**** ******** *****, ******, ******* 30004

Cell: 404-***-**** Email: Objective: Enthusiastic, organized, and driven administrative professional with more than 15 years’ legal/administrative experience seeking a long-term opportunity to use my excellent skills to help a company reach its goals.

Eversheds Sutherland (position eliminated due to restructure of department) August 2017 – October 2018

Executive Assistant to Partner / Patent Legal Secretary

Maintained several calendars, coordinated and book travel, prepared expense reports and managed facilities/IT requests

Prepared Office Action shells and reviewed, revised and filed patent applications, office action responses and other documents

Reviewed and analyzed prebills to discover any discrepancies and resolved all errors promptly

Generated final invoices and prepared Accounts Receivable reports for clients

Acted as liaison between Partner and clients and maintained complete confidentiality

Prepared and sent reporting letters to clients

Maintained Desksite file management system and focus on information sharing with colleagues and supervisors for increased efficiency

Coordinated domestic and international travel for Partner and associates

Monitored docket reports and monitor all action items Hernan Law Firm, P.C. (Short-term / temporary position) February 2017 – June 2017


Handled incoming calls re: case status, immigration and personal injury claims

Contacted clients via telephone and e-mail in a timely manner

Scheduled new client consultations

Interviewed potential clients

Filed immigration documents via mail and USCIS website

Collected credit card and cash payments from clients

Drafted responses to discovery requests for personal injury cases

Drafted complaints for personal injury cases

Brightstar Corp. (Company-wide downsizing)

April 2012 – November 2016

Billing Specialist / Customer Service Rep. for U.S. and Canada customers – April 2015 – November 2016

Handled incoming call center calls re: account inquiries

Followed up and close domestic and Canadian escalations

Handled all check requests for Billing Department and process all refunds through HITS program

Contacted customers via telephone and e-mail in a timely manner

Worked with the accounting department to run reports and process check and gift card requests

Trained new employees on HITS system and refunded process

Processed all Proof of Purchase documents

Rosemarie Acosta Page 2 of 3

Executive Assistant to CEO and CFO - April 2012 – April 2015

Coordinated and prioritized complex calendar scheduling including meeting setup for various time zones for two Executives

Provided coordination of travel and transportation for the Executive Leadership Team

Liaised between CEO and all department heads and prepare meeting agendas

Responsible for preparing reports, invoices, letters, memos, financial statements and spreadsheets for CEO and CFO and members of their teams

Meeting setup and event coordination such as Red Cross blood drive

Managed office administrative activities such as communicating with vendor for supply ordering, act as liaison with building management, prepared new hire paperwork, obtained computers, badges, etc.

Reviewed and approved/modified Confidential and Non-Disclosure Agreements

Processed expense reports on a timely basis for immediate reimbursement

Assisted the Global Strategy Team and Legal and Compliance team with administrative duties

Maintained complete confidentiality

Obtained signatures for Legal department as needed Kimberly-Clark Corporation, Roswell, GA

April 2002 – March 2012

Legal Executive Assistant to multiple Patent Counsels

Opened new patent records and insured that attorney dockets were up to date

Completed international patent research and prepare report for attorneys

Filed patent applications and other forms with the United States Patent and Trademark Office

Reviewed and approved/modified Confidential and Non-Disclosure Agreements

Created new tasks and public folders for Claims Review team

Acted as liaison between attorneys and external and internal clients

Drafted response letters to foreign patent offices

Updated and maintained library references as and all patent and general matter records

Coordinated domestic and foreign travel for multiple attorneys, including obtaining visas

Managed calendars, including planning meetings with international sites

Prepared expense reports, including foreign currency conversion

Responsible for preparing reports, invoices, letters, memos, financial statements and spreadsheets for multiple attorneys

Responsible for arranging all aspects of on-site and off-site meetings

Assisted the litigation team with administrative duties

Created and maintained electronic and paper files Professional strengths:

In-house law department experience including patent filing experience

Excellent management and organization skills and ability to handle multi-task effectively

Ability to read and interpret complex oral and written instructions

Proficient with all Microsoft Office Programs and the internet

85+ words per minute

Prepare, compose, and assemble confidential information

Trained in service to external and internal clients

Adept at communicating with clarity to individuals from diverse cultural and organizational backgrounds.

Adept at communicating effectively with unhappy customers.

Highly motivated by learning new things, a goal-oriented professional.

Read, write, and speak fluently in Spanish

Notary Public – State of GA – Commission expires March 5, 2021 Rosemarie Acosta Page 3 of 3

Software Skills

Microsoft Office

2010Microsoft Word

Microsoft PowerPoint

Microsoft Excel







EFS web


Elite Webview

DeskSite file management

Educational Summary:

Bachelor's degree in Paralegal Studies, Mercy College, Dobbs Ferry, New York, May 2000; Magna Cum Laude


Ralph Dean – Former Patent Counsel at Kimberly-Clark – 770-***-**** – Stepheni Stenson – Billing Manager at Brightstar Corp. – 678-***-**** – James Wong, Attorney – Former associate at Eversheds Sutherland – 917-***-**** – Barbara Butler – Licensed Ins. Claims Adjuster at Brightstar Corp. – 678-***-**** – Jason Richardson – Paralegal - Southwire Company, LLC – 404-***-**** –

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