ac7srn@r.postjobfree.com 416-***-**** LINKEDIN.COM/IN/BENEDITA-

WILKERSON-86A4A47A

BW

OBJECTIVE

Seeking a position in Office

Management with an

organization that is customer

focused.

SKILLS

Using strong interpersonal and

excellent communication skills I

am able to manage time,

projects and customer service

efficiently and be detail

oriented. With my language

skills I am able to communicate

easily and effectively with

personnel and/or clients. I use

my emotional intelligence to

empathise and understand the

problems from a client’s

perspective thus facilitating

resolutions in a fast and efficient

way.

Fluent in English, Portuguese

and French.

BENEDITA P. WILKERSON

18 VISTA DRIVE – BRADFORD, ON L3Z 0B6

EXPERIENCE

CLIENT SERVICE EXECUTIVE / OFFICE MANAGER • LEAN EXCELLENCE CANADA • JULY 2017 – NOVEMBER 2018

• As a Client Service Executive and Office Manager, I have the privilege of ensuring that our clients are satisfied and that we are meeting their expectations in both performance and bottom-line.

• I am also a strategic planner and have a strong understanding of the company’s offerings so that I may answer clients’ questions in both group setting as well as one-on-one situations.

• Drafted, applied and successfully obtained various grants, on behalf of clients. Some examples: Boutique Furniture Manufacturer - a grant in the total of $208,000; Manufacturer of Kitchen Equipment, a grant in the total of $64,000, for a Manufacturer of Home Construction Materials, a grant in the total of $150,000.

• Presented at various events on behalf of the company, such as CIBC, BNI, and CAWm Canada.

• Cultivated and established relationships with prospective clients, and served the company as a client liaison.

• Developed and installed a Proposal Template for all services to prospective clients, so that standards where adhered to and the company minimized deviances.

(See Volunteer section for the interim time)

OFFICE MANAGER & ASSISTANT TO THE EXECUTIVE DEPARTMENT • BC GAS INC. AND BC GAS UTILITY LTD. • MARCH 1999 – MARCH 2003 Worked with the Sr. V-P of Finance, CFO, Treasurer and the Director of Taxation in providing all departmental support an overseeing staff. Introduced initiative that enhanced communication and workflow within the finance department such as:

• Weekly administrative /finance /executive meetings

• Quarterly meetings

• Yearly retreats and department social events

Prioritized work responsibilities for staff as well as some members of the finance group.

BW BENEDITA P. WILKERSON

18 VISTA DRIVE – BRADFORD, ON L3Z 0B6

ac7srn@r.postjobfree.com 416-***-**** LINKEDIN.COM/IN/BENEDITA- WILKERSON-86A4A47A

2

EDUCATION

LEAN SIX SIGMA GREAN BELT

(LSSGB) • LEAN SIX SIGMA –

A.G. (2017)

MANAGEMENT & REPORTING -

EXECUTIVE INSITITUTE (BC)

(2000)

ENGLISH LITERATURE •

SENECA COLLEGE (1990)

BUSINESS MANAGEMENT •

ESCOLA SUPERIOR DE

SETUBAL – PORTUGAL

AWARDS

GOOD NEIGHBOURS AWARD –

2013 (VOLUNTEER WORK)

AWARDED BY: MPP AND MP

FOR YORK-SIMCOE REGION

Composed business correspondence, handled confidential information, prepared presentation materials for the Board of Directors and AGMs.

VOLUNTEER HISTORY

CATHOLIC SCHOOLS – ELEMENTARY – ST. JEAN DE BRÉBEUF, BRADFORD, ON - 2009 TO 2016 (PRINCIPALS: JAMES MURPHY, ANNALYSA VERANO)

Served as Chair for St. Jean de Brébeuf Catholic School Council and instituted regular communications with all parents as well as composed the by-laws and code of ethics for council. Proposed and applied for the school to receive annual grants from the Breakfast for Learning Program, enabling the school to provide a healthy breakfast to all students free of charge (total funds raised:

$12,000). Initiated a coordinated effort with local businesses and farmers to allow for continual funding for this worthy program to run at the school.

Organized and coordinated numerous fundraisers (totaling well over

$50,000), enabling the school council to support various initiatives that support student learning, among them, a 3 year program that would allow the school to purchase classroom laptops for the students, SMART Boards, school trips, library books, new sound system for school, gym equipment, music program support, arts program support, school bus costs for outings, choir, bullying prevention programs, and much more. CATHOLIC SCHOOLS – HIGH SCHOOL – HOLY TRINITY CATHOLIC, BRADFORD, ON - 20018 TO CURRENT (PRINCIPAL: BRIAN

MCKENZIE)

Serve as Co-Chair for the Holy Trinity Catholic High School Community Council.

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