Manager Training
Resume:
Ann Jeanette Starks
Highly personable Training and Instructional Manager with a high level of
comprehension, sense of urgency and strong analytical skills. Currently seeking a career that will allow me to utilize my fully transferable skills while perfecting my technical skills.
101 Sitka Street
Bardstown KY 40004
**********@*****.***
EXPERIENCE
iQor Louisville, KY Training Manager
October 2014 - October 2018
Responsible for training to and ensuring compliance for ISO 9001, 13485, ESD Certifications and FDA training requirements
Developed and implemented Leadership Development program for Team Leads, Supervisors and Managers
Established an onboarding procedure, ensuring that all new hires are trained to follow company procedures and policies including 5S+2, lean and standardization of core work processes. Worked with HR to ensure onboarding was scheduled and met operations requirements
Trained team members to 5S +2 and Lean and facilitated as presenter for Global Lean Online Training for English Speakers
Tracked Lean Projects with Site Lean Coach
Responsible for tracking training to work instructions, site and global procedures and policies and ensuring training is up to date in the training database system
Responsible for Environmental, Health and Safety training is complaint and followed by all employees by working with the site EHS manager
Worked with Global Quality Manager during ISO audits to demonstrate ISO compliance with training requirements
Assess training needs with Site Director and development and deliver the needed training
Coordinating Security Manager for PCI Compliance
Responsible for having Verifone Business Unit PCI compliant
• Work with internal and external auditors to ensure site is complaint
• Training for PCI Security compliance for Verifone team members including leadership
• Audit paperwork for PCI audits
SKILLS
Expert user MicroSoft Office
Products.
Demonstrated ability to train
adults in various work
environments with diverse
skill levels
Excellent presenter with
demonstrated knowledge of
adult learning
Project Management skills
Experienced with Quality
Management Systems for ISO
9001, 13485 EHS, 5S and Lean
Proven ability to perform
internal audits and work with
external auditors for
successful results
Experience in developing and
delivering of Business/Soft
Skills curriculum
AWARDS
Employee of the Quarter
Certifications
First Aid CPR Certification
Lean for the Shop Floor
ExecuTrain, Louisville/Lexington KY Instructor/Trainer August 2006 - September 2014
Provided computer and soft skills instruction to adults for both businesses as well as individuals.
Developed business skill curriculum, based on customer requirements
Coordinated field training and traveled to customer sites to train their teams within their facility
Delivered exceptional customer service by meeting client training requests
North Central WV OIC Instructor
July 2003 - August 2006
Using various adult training techniques taught business courses to Medal Assistant, Pharmacy Tech, and Dental Assistant students
Developed curriculum to match requirements for National Registry Exams,
Assessed students understanding of material presented. EDUCATION
Fairmont State University, Fairmont WV Business Education August 2001 - May 2005
Volunteer Work - Bardstown PTO
Served as an officer for 2 years
Planned and organized school book fairs
Recruited volunteers
Scheduled volunteers
Ordered books and supplies for fair
Marketed special events
Contact this candidate