Ann Jeanette Starks

Highly personable Training and Instructional Manager with a high level of

comprehension, sense of urgency and strong analytical skills. Currently seeking a career that will allow me to utilize my fully transferable skills while perfecting my technical skills.

101 Sitka Street

Bardstown KY 40004

502-***-****

ac7srm@r.postjobfree.com

EXPERIENCE

iQor Louisville, KY Training Manager

October 2014 - October 2018

Responsible for training to and ensuring compliance for ISO 9001, 13485, ESD Certifications and FDA training requirements

Developed and implemented Leadership Development program for Team Leads, Supervisors and Managers

Established an onboarding procedure, ensuring that all new hires are trained to follow company procedures and policies including 5S+2, lean and standardization of core work processes. Worked with HR to ensure onboarding was scheduled and met operations requirements

Trained team members to 5S +2 and Lean and facilitated as presenter for Global Lean Online Training for English Speakers

Tracked Lean Projects with Site Lean Coach

Responsible for tracking training to work instructions, site and global procedures and policies and ensuring training is up to date in the training database system

Responsible for Environmental, Health and Safety training is complaint and followed by all employees by working with the site EHS manager

Worked with Global Quality Manager during ISO audits to demonstrate ISO compliance with training requirements

Assess training needs with Site Director and development and deliver the needed training

Coordinating Security Manager for PCI Compliance

Responsible for having Verifone Business Unit PCI compliant

• Work with internal and external auditors to ensure site is complaint

• Training for PCI Security compliance for Verifone team members including leadership

• Audit paperwork for PCI audits

SKILLS

Expert user MicroSoft Office

Products.

Demonstrated ability to train

adults in various work

environments with diverse

skill levels

Excellent presenter with

demonstrated knowledge of

adult learning

Project Management skills

Experienced with Quality

Management Systems for ISO

9001, 13485 EHS, 5S and Lean

Proven ability to perform

internal audits and work with

external auditors for

successful results

Experience in developing and

delivering of Business/Soft

Skills curriculum

AWARDS

Employee of the Quarter

Certifications

First Aid CPR Certification

Lean for the Shop Floor

ExecuTrain, Louisville/Lexington KY Instructor/Trainer August 2006 - September 2014

Provided computer and soft skills instruction to adults for both businesses as well as individuals.

Developed business skill curriculum, based on customer requirements

Coordinated field training and traveled to customer sites to train their teams within their facility

Delivered exceptional customer service by meeting client training requests

North Central WV OIC Instructor

July 2003 - August 2006

Using various adult training techniques taught business courses to Medal Assistant, Pharmacy Tech, and Dental Assistant students

Developed curriculum to match requirements for National Registry Exams,

Assessed students understanding of material presented. EDUCATION

Fairmont State University, Fairmont WV Business Education August 2001 - May 2005

Volunteer Work - Bardstown PTO

Served as an officer for 2 years

Planned and organized school book fairs

Recruited volunteers

Scheduled volunteers

Ordered books and supplies for fair

Marketed special events

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