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Customer Service Training

Location:
Lagos, Lagos, Nigeria
Posted:
November 26, 2018

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Resume:

ANGELA NNEBUOGO OKOLO

Email- ac7srk@r.postjobfree.com

Mobile- 080********

OBJECTIVE

To be the best that I can be and contribute meaningfully to the attainment of corporate goals through the team that I work in.

To ensure that I contribute in bringing about a realisation of the company vision through undertaking its strategy and mission.

To ensure personal growth and development through making the most of training and career opportunities available to me as well as promoting personal interests and hobbies to enable me learn from them.

To contribute to the personal and professional development of other staff and colleagues, through knowledge sharing, coaching, mentoring and performance management.

EXPERIENCE

2011- Till Date Delta State House Of Assmbly, Asaba

Information officer

Contribute to performance by ensuring that the agreements of the House are adhered to.

Work as part of a team as well as using my own initiative to ensure the smooth running of the legislative system.

Provide quality real time information for the honourable members to enable them make an informed choice.

Strategically looking to access and make continuous improvements to the house based on best practice and lessons learnt.

Providing expert and authoritative advice regarding information storage and dissemination ensuring that appropriate prioritisation is effected.

Act as spokesperson and initiate and maintain contact with the media.

Answering of oral and written inquiries.

Gathering, researching and preparation of communications materials. Assist in the preparation of reports and other materials

2010-2011 Delta State House of Assembly

Library Assistant

Providing services to all Library users

Checking materials in and out, registering and updating records.

Responding to inquiries in person.

Maintains displays of library archive materials.

Processing all catalogued library materials (i.e. Passed bills, Magazines, journals).

Assisting in the general maintenance of the Library.

2007-2010 Oceanic Bank International plc, Asaba

Cashier

Managing reliability issues to ensure the attainment of the company’s vision and the provision for our customers of a World class Bank.

Contributing to the attainment of excellent scorecard figures by increased visibility in the bank, challenging behaviours that meet the company’s acceptable standards of behaviour and promoting those that do.

Coaching staff, peers and superiors in areas where development is needed as well as assisting with localised training .

Contributing to Customer Service standards by monitoring and driving customer announcements.

Building relationships across all functions within the organisation in a bid to have the wherewithal for resolving incidents when they occur. Also building relationships with external stakeholders.

Adding Value to the company by proactively investigating possible failures to assets which would impact on the relaibaility of services provided to our customers

EDUCATION AND PROFESSIONAL ORGANISATION MEMBERSHIP

2008-2010 Delta State University, Abraka, Delta State

Masters in Public Administration

2001-2004 Delta State University, Abraka Delta State.

B. Sc. Library and Information Science

1998-2000 Delta State University, Abraka Delta State

Dilpoma in Library Science

INTERESTS

Charitable pursuits.

Gardening.

Decorating.

Reading.

Travelling.

SPECIAL ATTRIBUTES.

- Committed to Excellence.

- Goal / objective oriented.

- Ability to work well without supervision.

- Ability to work long hours and under pressure.

- Dynamic and very resourceful.

TRAININGS.

-- Leadership training at seas school, Apapa. Lagos state. 2001

-- Leadership training at mountain school, Shere hills Jos, Plateau state. 2003

-- Training on civil service ethical orientation in a democratic dispensation. 2011



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