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Customer Service Manager

Charlotte, NC
November 26, 2018

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**** ******** **.

Charlotte, NC *****

Phone: 336-***-**** Email:


OBJECTIVE: Seeking a entry level logistics management position in supply chain where I can utilize my skills.


Janitor July 2012 - Present Dial-A-Mop Inc. Charlotte, NC

Pull trash and replace new liners in cans

Clean windows/ restrooms

Discard trash

Vacuum carpet areas

Clean floors by sweeping, mopping, waxing

Shipping/Receiving Lead 2nd July 2003 – March 2008 Morton Metal Welcome, NC

Managed and coordinated activities of ten (10) people

Printed work orders and assigned to staff

General office duties

Ship parts to customers using UPS and FED EX software

Interact with LTL/ TL carriers for shipments

Report and fixed inventory inaccuracies to Manager

Print bill of ladings and sent electronic ASN

Used company pickup to make local deliveries

Improved customer service

Product Control Clerk June 1991- February 2003 Corr Flex Display& Packaging Rural Hall, NC

Service production assembly lines

Audit/ reconcile production lines product back into secure area

Kept accurate records of product in/ out of secure area

Received incoming product and verify against invoice

Examined incoming shipments, reject damages, rectify shortages and damages with shipper

Operate RF scanner, sit-down and stand-up forklifts

Trained new employees on proper equipment use

Infantry June 1972 -June 1974 USMC Camp Lejeune, NC


December 2012 NC A&T State University BS Supply Chain Management Greensboro, NC

May 2011 Forsyth Technical Community College AAS Business Administration/ Logistics Management Winston-Salem, NC

May 2010 Forsyth Technical Community College AAS Global Logistics Technology Winston- Salem, NC


Proficient Microsoft Suite UPS and FED EX software Attention to detail

Analytic and organizational AS 400, JD Edwards, WMS Leadership/ Self- starter, Team-player

REFERENCES: Available upon request

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