SHIELA MARIE CRISTOBAL – SANTOS

Bldg. ** Bin Mahmoud, Doha, Qatar

Mobile Number: +974-****-****

Address: ac7som@r.postjobfree.com

PERSONAL SUMMARY

A high performing Sales Admin Executive who operates with a sense of urgency and discipline at all times. I am very good at running a busy sales office. I am adept in coordinating with different teams in the company.By being well groomed and professional in appearance i can confidently interact with individuals at all levels of authority knowing that i will be making a good impression on them. I would like to work for a company that believes in promoting from their own team.

CAREER HISTORY

April 22, 2018 up to present

Sales Admin Executive

DESIGN CREATIONZ

● Identifies business opportunities by identifying prospect and evaluating their position in the industry, researching and analyzing sales options.

● Maintains relationships with clients by providing support, information, and guidance, researching and recommending new opportunities.

● Aid all marketing campaigns and collateral acquisition.

● Oversaw delegate registrations and responded to delegate requests and questions.

● Made outbound telephone calls to delegates regarding accommodation and scheduling questions.

● Supervised preparation of event guides and onsite delegate materials.

● Maintained personal information security and confidentiality for delegates and clients.

● Prepares reports by collecting, analyzing, and summarizing information.

● Contributes to team effort by accomplishing related results as needed.

● Responsible for all the correspondence that’s sent to customers who have booked functions.

● Handling Complaints and liaising with guest.

● Track report, file invoices, forward phone calls, greet customers, schedule appointments, follow up on sales calls. And make help make sales.

● Organize files, draft messages, schedule appointment and support other staff. May 2014 – March 22, 2017

Banking Operations Manager

GM BANK OF LUZON INC.

● Plan, organize, direct, control and evaluate the branch operations of a bank, trust company, credit union or similar financial institution responsible for administering personal and commercial loans, buying and selling securities.

● Ensure the institution’s policies and procedures are followed according to established guidelines and make recommendations for improvement.

● Network to develop business relations, promote the sale of loan, investment and other banking services and attract corporate and individual customer.

● Identify suitable opportunities to cross-sell products or services offered to customers and refers customers to appropriate sales team.

● Interview corporate and individual customers and respond to customer enquiries.

● Advise customers on the commercial and personal financial services corresponding to their needs.

● Evaluate and review loan credit applications and collateral and make recommendations.

● Ensure collection of overdue or delinquent accounts.

● Ensure credit policies and procedures are followed according to established guidelines and applicable legislation.

● always Ensure customer satisfaction .

● Prepare loan report.

April 2008- May 2014

Cashier/New Accounts

GM BANK OF LUZON INC.

● Carry out branch cash and teller-related transactions in a timely and efficient manner.

● Process transactions (cash, checks, remittance requests and loan payments) in compliance with the approved policies/procedures and the applicable regulatory guidelines.

● Examine checks for endorsement and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.

● Performs basic over the counter processing of transactions, such as receiving payments, deposits and making payments.

● Forward all clearing items and remittance requests received from customers to the concerned department within the Bank for processing.

● Balance the currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day.

● Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of Immediate Superior.

April 2006-April 2008

MARKETING OFFICER

THE ROYAL NORTHWOODS GOLF CLUB

● Prospect new potential clients and maintain existing customer’s relationship within the same industry.

● Generates project/business opportunities through customer contact to meet company’s business plans and growth strategies.

● Create and Improve proposals for our existing and new clients.

● Ensure all communication with customers are in accordance with the standard of the company.

● Adapt to new trends and opportunities in the market.

● Assess the targeted quality of business coming in; refocusing efforts if off track.

● Undertaking daily administrative tasks to ensure the functionality and coordination of the department’s activities.

● Increase overall sales efficiency and profitability through excellent marketing.

● Planning for future development in line with strategic business objectives. KEY SKILLS AND COMPETENCIES

● Know how to influence others,motivate them and also get the best out of them.

● have high standards of work procedures,dress,grooming,punctuality & attendance.

● Always Polite and helpful with work colleagues, managers and clients.

● Possesses excellent telephone etiquette and bale to communicate with decision makers.

● Writing up accurate and grammatically correct sales correspondence. EDUCATIONAL QUALIFICATIONS

2002-2006 Baliuag University Baliuag, Bulacan

Degree: Bachelor of Science in Business Administration Major in Marketing 1998-2002 St. Mary’s Academy Baliuag, Bulacan Degree: Secondary Level

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