SHIELA MARIE CRISTOBAL – SANTOS
Bldg. ** Bin Mahmoud, Doha, Qatar
Mobile Number: +974-****-****
Address: *****************@**********.***
PERSONAL SUMMARY
A high performing Sales Admin Executive who operates with a sense of urgency and discipline at all times. I am very good at running a busy sales office. I am adept in coordinating with different teams in the company.By being well groomed and professional in appearance i can confidently interact with individuals at all levels of authority knowing that i will be making a good impression on them. I would like to work for a company that believes in promoting from their own team.
CAREER HISTORY
April 22, 2018 up to present
Sales Admin Executive
DESIGN CREATIONZ
● Identifies business opportunities by identifying prospect and evaluating their position in the industry, researching and analyzing sales options.
● Maintains relationships with clients by providing support, information, and guidance, researching and recommending new opportunities.
● Aid all marketing campaigns and collateral acquisition.
● Oversaw delegate registrations and responded to delegate requests and questions.
● Made outbound telephone calls to delegates regarding accommodation and scheduling questions.
● Supervised preparation of event guides and onsite delegate materials.
● Maintained personal information security and confidentiality for delegates and clients.
● Prepares reports by collecting, analyzing, and summarizing information.
● Contributes to team effort by accomplishing related results as needed.
● Responsible for all the correspondence that’s sent to customers who have booked functions.
● Handling Complaints and liaising with guest.
● Track report, file invoices, forward phone calls, greet customers, schedule appointments, follow up on sales calls. And make help make sales.
● Organize files, draft messages, schedule appointment and support other staff. May 2014 – March 22, 2017
Banking Operations Manager
GM BANK OF LUZON INC.
● Plan, organize, direct, control and evaluate the branch operations of a bank, trust company, credit union or similar financial institution responsible for administering personal and commercial loans, buying and selling securities.
● Ensure the institution’s policies and procedures are followed according to established guidelines and make recommendations for improvement.
● Network to develop business relations, promote the sale of loan, investment and other banking services and attract corporate and individual customer.
● Identify suitable opportunities to cross-sell products or services offered to customers and refers customers to appropriate sales team.
● Interview corporate and individual customers and respond to customer enquiries.
● Advise customers on the commercial and personal financial services corresponding to their needs.
● Evaluate and review loan credit applications and collateral and make recommendations.
● Ensure collection of overdue or delinquent accounts.
● Ensure credit policies and procedures are followed according to established guidelines and applicable legislation.
● always Ensure customer satisfaction .
● Prepare loan report.
April 2008- May 2014
Cashier/New Accounts
GM BANK OF LUZON INC.
● Carry out branch cash and teller-related transactions in a timely and efficient manner.
● Process transactions (cash, checks, remittance requests and loan payments) in compliance with the approved policies/procedures and the applicable regulatory guidelines.
● Examine checks for endorsement and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
● Performs basic over the counter processing of transactions, such as receiving payments, deposits and making payments.
● Forward all clearing items and remittance requests received from customers to the concerned department within the Bank for processing.
● Balance the currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day.
● Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of Immediate Superior.
April 2006-April 2008
MARKETING OFFICER
THE ROYAL NORTHWOODS GOLF CLUB
● Prospect new potential clients and maintain existing customer’s relationship within the same industry.
● Generates project/business opportunities through customer contact to meet company’s business plans and growth strategies.
● Create and Improve proposals for our existing and new clients.
● Ensure all communication with customers are in accordance with the standard of the company.
● Adapt to new trends and opportunities in the market.
● Assess the targeted quality of business coming in; refocusing efforts if off track.
● Undertaking daily administrative tasks to ensure the functionality and coordination of the department’s activities.
● Increase overall sales efficiency and profitability through excellent marketing.
● Planning for future development in line with strategic business objectives. KEY SKILLS AND COMPETENCIES
● Know how to influence others,motivate them and also get the best out of them.
● have high standards of work procedures,dress,grooming,punctuality & attendance.
● Always Polite and helpful with work colleagues, managers and clients.
● Possesses excellent telephone etiquette and bale to communicate with decision makers.
● Writing up accurate and grammatically correct sales correspondence. EDUCATIONAL QUALIFICATIONS
2002-2006 Baliuag University Baliuag, Bulacan
Degree: Bachelor of Science in Business Administration Major in Marketing 1998-2002 St. Mary’s Academy Baliuag, Bulacan Degree: Secondary Level