Customer Service Manager
Resume:
Haydee Tio
**********@*****.***
OBJECTIVE:
Highly motivated Professional, goal driven with customer service skills, proven results and leadership experience seeking position with an established organization that rewards excellent performance and provides career growth.
EDUCATION: Chattanooga State College- Degree in Business 2015
WORK EXPERIENCE:
Riverside Transportation/Transportation Logistics 08/2017-08/2017
Extended Coverage Manager
Responsible to supervise extended coverage personnel which includes 2 coordinators
Supervised freight service for all company accounts
Bid and buy freight which is 80% of adhoc freight from Fedex
Audited communication system for incoming messages and respond in a timely manner
Dispatched when needed and possess a working knowledge about all driver fleets
Provided assistance to all drivers after hours with issues, safety concerns and over the phone
Eagle Transportation 2016
Fleet Manager
Supervised and directed work of drivers to maximize productivity and provide on-time deliveries
Supported Driver Supervisor’s plans and activities for each driver and communicates all needs/exceptions to Driver Supervisors for follow-up as needed.
Maximized productivity and utilization of employees (drivers) and equipment (tractors/trailers) through communication and provide steps with maintenance, safety and customer service.
Proactively made decisions to support driver utilization and service protection
Lipsey Logistics Worldwide/Lipsey Trucking 07/2014-07/2015
Account Manager
Built a portfolio of clients by actively researching and seeking out prospects
Acted as the liaison between clients, carriers, shippers, and receivers
Develope long-term relationships with clients by providing them with excellent customer service
Negotiated rates with clients and carriers
Ensured that customer goods are picked up and delivered on time, to the client's satisfaction
Communicated daily with customers, carriers, and team members
Covenant Transport 12/2012-07/2014
Account Manager
Maintained timely communications with Manager, Operations, and entire office team on any related issues.
Developed relationships within the customer not just with the decision maker, but the entire facet of their operation.
Created a schedule and visitation process that positively maintains our relationship with our customers addressing both positive and any negative issues.
TOUS
E-Commerce Manager/ Shipping and Receiving Coordinator 03/2006-05/2011
Ensured accuracy and efficiency of the flow and movement of luxury designer
Pulled merchandise from shelves or bins in a timely manner for shipping, showroom and personal assistants/customer service
Placed merchandise on designated shelves or carts leading to shipping area
Hand-delivered merchandise to showroom or other departments as needed
Organized proper storage of incoming merchandise to be stored on shelves, bins or other designated areas
Provided assistance or direction to other inventory specialists as needed
Participated in scheduled inventory cycle counts
NON-PROFIT VOLUNTEER EXPERIENCE:
Coalicion Educacion Digna 01/2011 - 04/2012
Co-Founder/Co-Executive Director
Initiated the creation of the Non-Profit Organization "4% Para la Educación Dominicana en USA" to raise awareness for The Public Education Funding of the Dominican Republic.
Hosted and arranged workshops and Lectures in Public Schools and Universities
Received "The Civic Engagement Award" from The Organization of American States (OAS)
Received "The Civic Engagement Award" from The Organization of American States (OAS)
Collaborated with representatives of the Dominican Mission in The United Nations.
Regulated finances generated from sponsorships and donations
Initiated, outlined and created grant proposals for the Organization.
Obtained recognition and support from the Dominican Republic U.S.
La Paz Chattanooga- Offered computer classes in spanish to a latin community-4 months as a volunteer
Tech Goes Home- Spanish Translator to an elementary/high school, received an Award of “ Fantastic Volunteer”.- 2 years as a volunteer
MidWest Medical Mission- Traveled to Haiti and Dominica Republic and worked for 2 weeks in a hospital. My responsibility was to be in charge of the logistic process of moving the medical equipment from USA to both countries. - 4 years as a volunteer
SKILLS & LANGUAGES:
Fluent in English and Spanish
Excellent Knowledge of MicrosoftAppliactions, Accounting systems, Outlook and Social media
Able to present information effectively, communication and creatively with people at all levels
Certifications: Medical Interpreter, Mental Health First Aid Mentor and Property & Casualty Licenses in the state of NJ/NY/GA/TN
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