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Customer Service Manager

Houston, Texas, United States
November 26, 2018

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Haydee Tio



Highly motivated Professional, goal driven with customer service skills, proven results and leadership experience seeking position with an established organization that rewards excellent performance and provides career growth.

EDUCATION: Chattanooga State College- Degree in Business 2015


Riverside Transportation/Transportation Logistics 08/2017-08/2017

Extended Coverage Manager

Responsible to supervise extended coverage personnel which includes 2 coordinators

Supervised freight service for all company accounts

Bid and buy freight which is 80% of adhoc freight from Fedex

Audited communication system for incoming messages and respond in a timely manner

Dispatched when needed and possess a working knowledge about all driver fleets

Provided assistance to all drivers after hours with issues, safety concerns and over the phone

Eagle Transportation 2016

Fleet Manager

Supervised and directed work of drivers to maximize productivity and provide on-time deliveries

Supported Driver Supervisor’s plans and activities for each driver and communicates all needs/exceptions to Driver Supervisors for follow-up as needed.

Maximized productivity and utilization of employees (drivers) and equipment (tractors/trailers) through communication and provide steps with maintenance, safety and customer service.

Proactively made decisions to support driver utilization and service protection

Lipsey Logistics Worldwide/Lipsey Trucking 07/2014-07/2015

Account Manager

Built a portfolio of clients by actively researching and seeking out prospects

Acted as the liaison between clients, carriers, shippers, and receivers

Develope long-term relationships with clients by providing them with excellent customer service

Negotiated rates with clients and carriers

Ensured that customer goods are picked up and delivered on time, to the client's satisfaction

Communicated daily with customers, carriers, and team members

Covenant Transport 12/2012-07/2014

Account Manager

Maintained timely communications with Manager, Operations, and entire office team on any related issues.

Developed relationships within the customer not just with the decision maker, but the entire facet of their operation.

Created a schedule and visitation process that positively maintains our relationship with our customers addressing both positive and any negative issues.


E-Commerce Manager/ Shipping and Receiving Coordinator 03/2006-05/2011

Ensured accuracy and efficiency of the flow and movement of luxury designer

Pulled merchandise from shelves or bins in a timely manner for shipping, showroom and personal assistants/customer service

Placed merchandise on designated shelves or carts leading to shipping area

Hand-delivered merchandise to showroom or other departments as needed

Organized proper storage of incoming merchandise to be stored on shelves, bins or other designated areas

Provided assistance or direction to other inventory specialists as needed

Participated in scheduled inventory cycle counts


Coalicion Educacion Digna 01/2011 - 04/2012

Co-Founder/Co-Executive Director

Initiated the creation of the Non-Profit Organization "4% Para la Educación Dominicana en USA" to raise awareness for The Public Education Funding of the Dominican Republic.

Hosted and arranged workshops and Lectures in Public Schools and Universities

Received "The Civic Engagement Award" from The Organization of American States (OAS)

Received "The Civic Engagement Award" from The Organization of American States (OAS)

Collaborated with representatives of the Dominican Mission in The United Nations.

Regulated finances generated from sponsorships and donations

Initiated, outlined and created grant proposals for the Organization.

Obtained recognition and support from the Dominican Republic U.S.

La Paz Chattanooga- Offered computer classes in spanish to a latin community-4 months as a volunteer

Tech Goes Home- Spanish Translator to an elementary/high school, received an Award of “ Fantastic Volunteer”.- 2 years as a volunteer

MidWest Medical Mission- Traveled to Haiti and Dominica Republic and worked for 2 weeks in a hospital. My responsibility was to be in charge of the logistic process of moving the medical equipment from USA to both countries. - 4 years as a volunteer


Fluent in English and Spanish

Excellent Knowledge of MicrosoftAppliactions, Accounting systems, Outlook and Social media

Able to present information effectively, communication and creatively with people at all levels

Certifications: Medical Interpreter, Mental Health First Aid Mentor and Property & Casualty Licenses in the state of NJ/NY/GA/TN

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