Customer Service Engineer
Resume:
Dennis Schaffner
Linthicum, MD 21090
***********@*******.***
Experience:
JLL Lead Operating Engineer, April 2017
Responsible for building maintenance, preventative maintenance and repairs including but not limited to HVAC, electrical, plumbing, lighting and life safety systems for approximately 350,000 Square feet of Commercial Office Building and Retail Space
Maintain positive communications and exceptional follow-up with building tenants.
Perform preventative maintenance, troubleshoot and repair building systems including plumbing,
Mechanical, HVAC and electrical systems.
Operate HVAC systems and make adjustments to building automation systems (BAS or EMS or ATC). Very good with the older pneumatic systems, as well as the DDC systems
Report and recommend modifications and repairs to Chief Building Technician and/or Property Manager on all building systems related issues.
Monitor agreed upon responsibilities of subcontractors performing maintenance or repairs.
Assist with set-up and take down of special events.
Maintain all tools, parts and supplies in an organized manner. Inform the Chief Engineer of any needs for replacement, restocking or repair of items.
Perform other job-related duties as assigned.
Possess strong customer service focus and interpersonal skills to effectively interact with tenants, suppliers and other technicians. Received #1 in Customer Service through CEL Surveys 8 years in a row.
Possess basic PC skills and ability to learn company specific software.
Proficient in Workspeed (automated work order system).
Routinely perform on call and off-hour duty including evenings, weekends and holidays and to be available and respond accordingly during these periods when so assigned.
Proficient knowledge and troubleshooting capability of all types of commercial building systems.
Strong organizational skills.
Knowledge of energy management systems and building VAV system
CBRE
Lead Building Engineer March 2013 – To Present
Responsible for building maintenance, preventative maintenance and repairs including but not limited to HVAC, electrical, plumbing, lighting and life safety systems for approximately 600,000 Square feet of Commercial Office Building and Retail Space
Maintain positive communications and exceptional follow-up with building tenants.
Perform preventative maintenance, troubleshoot and repair building systems including plumbing,
mechanical, HVAC and electrical systems.
Operate HVAC systems and make adjustments to building automation systems (BAS or EMS or ATC).
Report and recommend modifications and repairs to Chief Building Technician and/or Property Manager on all building systems related issues.
Monitor agreed upon responsibilities of subcontractors performing maintenance or repairs.
Assist with set-up and take down of special events.
Maintain all tools, parts and supplies in an organized manner. Inform the Chief Engineer of any needs for replacement, restocking or repair of items.
Perform other job-related duties as assigned.
Possess strong customer service focus and interpersonal skills to effectively interact with tenants, suppliers and other technicians. Received #1 in Customer Service through CEL Surveys 8 years in a row.
Possess basic PC skills and ability to learn company specific software.
Proficient in Workspeed (automated work order system).
Routinely perform on call and off-hour duty including evenings, weekends and holidays and to be available and respond accordingly during these periods when so assigned.
Proficient knowledge and troubleshooting capability of all types of commercial building systems.
Strong organizational skills.
Knowledge of energy management systems and building VAV systems
CORPORATE OFFICE PROPERTIES TRUST
Building Technician, March 2004 – January 2013
Responsible for building maintenance, preventative maintenance and repairs including but not limited to HVAC, electrical, plumbing, lighting and life safety systems for approximately 300,000 square feet of Commercial Office Buildings.
Maintain positive communications and exceptional follow-up with building tenants.
Perform preventative maintenance, troubleshoot and repair building systems including plumbing,
mechanical, HVAC and electrical systems.
Operate HVAC systems and make adjustments to building automation systems (BAS or EMS or ATC).
Report and recommend modifications and repairs to Chief Building Technician and/or Property Manager on all building systems related issues.
Monitor agreed upon responsibilities of subcontractors performing maintenance or repairs.
Assist with set-up and take down of special events.
Maintain all tools, parts and supplies in an organized manner. Inform the Chief Engineer of any needs for replacement, restocking or repair of items.
Perform other job-related duties as assigned.
Possess strong customer service focus and interpersonal skills to effectively interact with tenants, suppliers and other technicians. Received #1 in Customer Service through CEL Surveys 8 years in a row.
Possess basic PC skills and ability to learn company specific software.
Proficient in Workspeed (automated work order system).
Routinely perform on call and off-hour duty including evenings, weekends and holidays and to be available and respond accordingly during these periods when so assigned.
Proficient knowledge and troubleshooting capability of all types of commercial building systems.
Strong organizational skills.
Knowledge of energy management systems and building VAV systems.
G & G CONTRACTING
Carpenter/Builder, June 1996 – February 2004
Operate all types of woodworking equipment to include: table saw, radical saw, planer, jointer, drill, etc.
Perform window, door, and minor roof repairs.
Install hang doors.
Demolish and/or construct interior building partitions.
Perform finish carpentry work, i.e., moldings, trim work, cabinets, etc.
Hang drywall as required and perform drywall finishing.
Install drop ceilings when necessary.
Install all types of tile.
Respond in an expeditious and timely manner to all work requests regarding carpentry expertise.
On call on a 24 hour basis for after hours emergency situations.
Assist in loading and unloading building materials from delivery trucks.
Responsible for following all safety policies and procedures in the performance of assigned duties.
JBA CHEVROLET
Automotive Line Technician, May 1987 – February 1996
Perform work specified on maintenance and repair orders with efficiency and in accordance with dealership and/or Mopar standards
Diagnose and repair vehicle automotive systems including engine, transmission, electrical, steering, suspension, braking, air conditioning, etc. to specification
Provide labor and time estimates for additional automotive repairs
Explain mechanical diagnoses and required repairs in a non-technical manner to service advisors and customers
Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing technology.
Inspect and test vehicles and record findings so that necessary repairs can be made.
Skills:
Working knowledge of HVAC controls/systems and Energy Management Systems
Distech and TAC
Tridium
Excellent Communication skills
The ability to work with and communicate effectively with tenants, contracted services personnel and
coworkers.
Basic computer skills and company software (Word, Time keeping, expense reports, Workspeed, email,
Blackberry, etc.)
Licenses and Certifications
CFC Universal certification
Maryland Grade Five Stationary Engineer
Education:
High school Diploma, Andover High, Linthicum Md.
References:
Available upon request
Contact this candidate