Customer Service Accounting

Dalia Mofreh Said Elkhouly Qatar

Doha // 009**********//

*.********@*******.***

I am looking for a new & challenging position in which will make best use of my competencies, capabilities, skills, education and experience.

Having 8 years plus of Experience in the field of Accounting, Finance, Administrative, Document controller and Receptionist

Educational status

B.Sc. of Commerce 2005 – Accounting - Suzie Canal University – Port Said Scientific Experience

2018 October worked in QIB as support staff in IPO for QAMCO. 2018 worked as receptionist in PMC ( planet medical center).

** Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, reminding provider of service delays.

** Check new members into the system.

** Answer phones in a friendly manner and assist callers with a variety of questions.

** Resolve customer complaints professionally.

** Greet members, prospective members and guests, providing exceptional customer service 2015 – 2017 Worked as document controller in Primary Health Care Corporation in Qatar:

**Organize files and documents for easy classification, and classifying them in the allocated section .

** After checking the data entered, and to verify its correctness.

** Recording the patients in the clinics

** Ensure the professional and political integrity of clinic appointment. 2008 -2010 Worked as administrative officer in the Arab Contracting Company in Dubai:

*Organizing and indexing of internal reports received from other departments and Submitted to the Director .

*Save and archive all the files of the company and ensure fast summoned.

*Review the emails received by the company and sorted according to their importance . write a report to the weekly statement of what has been accomplished and what work has been postponed with a statement of why.

2006- 2008 Worked as an accountant in the Ministry of Agriculture in the Egyptian government sector.

*Receipt of materials and examination of qualitative and quantitative .

*Prepare a report on the movement of the Fund and the banks and submitted to the Director.

*Continue the daily movement of stores from imports and exports of material.

*Cash matching in the cashier with the installer books per day.

*Control and follow-up fund and issuing checks and book keeping . 2005-2006 Worked as an accountant in the Egyptian Company for Investment and my responsibilities were including the followings (but not limited to):

* Recording income and expenses in accordance

with the principle of cash .

*Follow-up and supervision of the sections of procurement and stores

*Recording daily operations in the Journal and migrated to the ledger .

**Participation in many student activities of the social and cultural.

**Computer course from the technology center, including:

(Peach tree - Windows - Word - Excel - PowerPoint - Internet ) Language

Arabic (mother tongue) spoken and written by an excellent . English speaking and writing good well .

Skills

**The ability to accomplish and perform most of the work in the timing of one without confusion .

** Strength of character and pace of learning

** Excellent knowledge of the computer and the internet

**Communication skills and networking

** Work under the pressure ** Good attention to details

** High level of accuracy ** Work within the team

Personal Data

Date of Birth : 08 th of May 1984 Nationality : Egyptian Marital status : Married Visa status : Under my husband visa

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