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Technical Support Analyst

Alpharetta, Georgia, United States
November 25, 2018

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Warren McBean

Technical Solutions Analyst

**** ********* **. **. ******, Atlanta. 864-***-****,


Information Technology professional with over 7 years’ experience. Excellent communication skills with strong time-management and customer service skills. Able to work independently as well as a part of a team. Strong problem-solving abilities. Able to acquire knowledge via self-learning. Knowledgeable with: Clientele CRM, Pervasive PSQL, Bomgar Remote Support, Active Directory, Windows xp,7, 8, 10, Windows server 2003,2012 and network troubleshooting tools.


August 2018 Coursera

Google IT Support Professional Certificatele IT Support Professional Certificate

2006-2010 Montego Bay College

Bachelors of Science, Management Information Systems


11/ 2016-Present

Carestream Dental

Technical Solutions Analyst

Executed server migrations, database management and data backups.

Train dental offices of new processes and tool changes of the Dental Practice Management software.

Configure and test functionality of imaging devices and imaging software in dental practices.

Configure, optimize and troubleshoot of Pervasive PSQL database

Install, troubleshoot and maintain MModal Fluency voice dictation.

MModal Fluency dictation trainer.

Use ticketing system to troubleshoot and update software.

11/ 2014 - 2016

Kiuki Tours & Transportation Ltd

Operations Agent/ IT Support

Configured, trained new hire on the Dispatch tracking system.

Provided analysis for possible improvements and process changes in the system.

Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.E-Maintain companies and E-Mail management and support.

Maintaining and updating of the reservation/dispatch system with accurate data of transfers and excursions.

System functionality testing and troubleshooting.

01/ 2012-2014

Evoque Motors Ltd.

IT Assistant Manager

Oversee Information Technology operations of one of the Caribbean’s largest motor vehicle importers.

Sourced IT infrastructure equipment from overseas suppliers.

Configured POS application for all dealer locations.

Monitor customer service and vehicle support deliverables.

03/ 2010 - 2011

Digicel Jamaica

Technical Analyst

Conducted daily coverage checks to identify areas of low coverage or frequent outages and resolve or relay issues to the NOC for resolution and/or optimization of services.

Ensure all WiMAX sites are effectively transmitting wireless broadband service.

Implemented LAN/WAN network for various clients based on topology.

Equipment troubleshooting and detailed recording keeping.

Tier 3 support; resolve escalated technical queries on wireless broadband products and services.

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