Warren McBean
Technical Solutions Analyst
**** ********* **. **. ******, Atlanta. 864-***-****, ac7shq@r.postjobfree.com
SUMMARY
Information Technology professional with over 7 years’ experience. Excellent communication skills with strong time-management and customer service skills. Able to work independently as well as a part of a team. Strong problem-solving abilities. Able to acquire knowledge via self-learning. Knowledgeable with: Clientele CRM, Pervasive PSQL, Bomgar Remote Support, Active Directory, Windows xp,7, 8, 10, Windows server 2003,2012 and network troubleshooting tools.
EDUCATION
August 2018 Coursera
Google IT Support Professional Certificatele IT Support Professional Certificate
2006-2010 Montego Bay College
Bachelors of Science, Management Information Systems
WORK EXPERIENCE
11/ 2016-Present
Carestream Dental
Technical Solutions Analyst
Executed server migrations, database management and data backups.
Train dental offices of new processes and tool changes of the Dental Practice Management software.
Configure and test functionality of imaging devices and imaging software in dental practices.
Configure, optimize and troubleshoot of Pervasive PSQL database
Install, troubleshoot and maintain MModal Fluency voice dictation.
MModal Fluency dictation trainer.
Use ticketing system to troubleshoot and update software.
11/ 2014 - 2016
Kiuki Tours & Transportation Ltd
Operations Agent/ IT Support
Configured, trained new hire on the Dispatch tracking system.
Provided analysis for possible improvements and process changes in the system.
Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.E-Maintain companies and E-Mail management and support.
Maintaining and updating of the reservation/dispatch system with accurate data of transfers and excursions.
System functionality testing and troubleshooting.
01/ 2012-2014
Evoque Motors Ltd.
IT Assistant Manager
Oversee Information Technology operations of one of the Caribbean’s largest motor vehicle importers.
Sourced IT infrastructure equipment from overseas suppliers.
Configured POS application for all dealer locations.
Monitor customer service and vehicle support deliverables.
03/ 2010 - 2011
Digicel Jamaica
Technical Analyst
Conducted daily coverage checks to identify areas of low coverage or frequent outages and resolve or relay issues to the NOC for resolution and/or optimization of services.
Ensure all WiMAX sites are effectively transmitting wireless broadband service.
Implemented LAN/WAN network for various clients based on topology.
Equipment troubleshooting and detailed recording keeping.
Tier 3 support; resolve escalated technical queries on wireless broadband products and services.