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Technical Writer

Westbury, New York, 11590, United States
November 25, 2018

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Carl Kupferberg *

Carl Kupferberg

**** ********* *****

Apt. 1108

Westbury, NY 11590



• Disaster Recovery, business/technical/functional requirements, cloud interfaces, network architecture and infrastructure diagrams, work-flow and process-flow diagrams, user guides, training manuals, quick-start guides

• SharePoint 2010/2013

• Microsoft Office 2010/2016/365: Word, Excel, PowerPoint, Visio, Publisher

• Snag-It screen capture

• Skype for Business, ReadyTalk, and WebEx Audio/Videoconferencing

• ITIL 2011 (IT Service Management) standards

• Atlassian Confluence

• ServiceNow - IT Service Management


Regeneron Pharmaceuticals, Inc. 2011 - Present__

Senior IT Technical Writer (Consultant; Research IT 2011 - 2012; IT 2012 – 2014), (Converted to Full-Time - IT Quality 2014 - Present)

Provide support, documentation, templates, work-flow/process-flow/architecture diagrams enterprise-wide

• Departments: Enterprise Network Services, IT Operations, Desktop Engineering, Information Security, IT Strategy and Controls (Project Management), Human Resources, Vendor Management, Disaster Recovery, Legal/Compliance, Laboratory and Science Development, QA/GxP; Industrial Operations and Manufacturing, Materials Management and Process Management, Research IT.

• Templates/Documents (New & Modified): Configuration, Installation, Operational, Administration Guides, Disaster Recovery Procedures and Verification Plans, Policies, Standard Operating Procedures (SOP), Work Instructions, Test Scripts/Test Plans, Network Infrastructure, Best Practices. Creating Confluence pages for various IT departments and processes

• Work-flow, Process-flow, Architecture Diagrams: Cloud, Desktop Engineering, Network/Infrastructure Architecture, Cloud-Based, Disaster Recovery, Backup and Restore Processes (NetBackup, vBlock/SRM), Information Security, Process Improvement, Vendor Management, Mobile Device Management, Legal/Compliance, General & Administrative IT.

• Responsibilities include:

o Producing enterprise-wide topology map and documentation for integrations between all Oracle Enterprise Suite modules and the respective departments including but not limited to; Human Resources/Talent Acquisition, Workforce Deployment, Compensation, Time and Labor, Finance, Supply Chain, Security, Procurement, all facets of Facilities, Benefits, Payroll (U.S. & abroad), Legal/Compliance. o Creating Policies, SOP’s, and Work Instruction documents for regulatory training. As the IT Administrator, assigning these documents for required training throughout the various IT departments via TalentHub (SumTotal). To ensure compliance, I generate weekly excel spreadsheet/pivot table reports for the respective IT department management o Documented ‘Pain Points’ & Processes for the departments that Research IT services; Target Discovery, Discovery Research, Therapeutic Proteins, Muscle & Skeletal, Oncology and Angiogenesis, Ophthalmology & Cardiovascular, Infectious Diseases.

Liberty International Underwriters Insurance 2010 - 2011 Technical Writer (Consultant)

• Created forms for quick changes, audit trail, and version control of prior renderings

• Produced documents that were globally consistent and flexible for various regions

• Maintained & updated State Compliance Regulations

• Produced clear & concise end products meeting all requirements of upper management & underwriters

• Responsibilities:

o Policy Publishing; designing, maintaining, testing & implementing Microsoft Office templates across multiple lines of business & departments

o Authored and tested design phase sign-off, User Acceptance Testing, and Production Carl Kupferberg 2

Turnover Processes. Finalized documents loaded to various SharePoint repositories. o Analyzed and documented Global IT Disaster Recovery and Contingency Planning processes o Using ActiveDocs, a design and creation tool, created logical coding, data rules, and active fields on forms to determine data gathering from various database files and populated on a particular policy, quote or binder. o Created ‘Best Practices’ user guides detailing how to apply, control, and implement any new processes or modifications Port Authority of New York/New Jersey 2009 Technical Writer (Consultant)

• Authored Disaster Recovery and Business Continuity documents

• Rewrote, with the collaboration IT management, the Airport Parking and Revenue Control System (APRCS) and the Computerized Security System (CSS) Disaster Recovery documentation according to Port Authority standards 2007 - 2009

Technical Writer / Analyst (Consultant 2007 - 2008; Converted to Full-Time 2008)

• Designed work-flow and process-flow diagrams for internal departments (Delivery Management, Q/A, Infrastructure & Architecture, Application Services) and recently acquired companies, interviewing key personnel, assessing and documenting day-to-day operational procedures and software implementation procedures

• Conducted extensive interviews with multiple subject matter experts across various business lines

• Assisted various departments with specific documentation needs

• Performed Data Warehousing analysis and documented data definition requirements

• Acted as WebEx administrator and technical lead for monthly corporate-wide audio/video webcasts, bi-weekly IT audio/video webcasts, executive audio/video conferences and on request conferences

• Created:

o Operating Plan, which detailed current state and projected state, including an assessment of implementing ITIL V3 standards, IT Service Management standards, Sarbanes Oxley (SOX) compliance and CMMI standards in addition to formulating ‘Best Practices’ throughout the IT department. o PowerPoint presentations detailing the benefits of ITIL V3, SLM (Service Level Management) and SEO (Search Engine Optimization)

o User Guides/Training Manuals, conversion of business requirements into functional & technical requirements o Website Administration Guide for a redesigned Business Gift Services system o IT Monthly Newsletter created, edited, published and circulated using Microsoft Publisher. Hard copies were available for pickup or distribution, and soft copies sent via email with links that provided access to a document repository o Departmental Organization Charts and Infrastructure Diagrams o Service Level Agreements, Operational Policies, Standard Operating Procedures, Statement of Work, quick start guides and training manuals in documents and templates

o The three-year strategic plan resulted in my gathering & analyzing data from all of the IT groups, and presented to upper management at the annual meeting


• J.P. Morgan Chase - Senior Technical Officer, Mainframe Applications Developer. Created requirements, specifications, and process flow diagrams

• Canon USA – Performed pre-implementation analysis of the EMC Documentum eRoom content management system. Created new and edited existing documents, and process-flow and system architecture diagrams for current-state and future-state environments.

• ADP - Analyzed application programs, JCL, PROCS and job schedules, and produced a Month-End Statement document and a Month-End Trade Confirmation requirements document. Created data mapping/warehousing layouts, input and output file layouts, code and data definitions, process-flow and system-flow data diagrams. EDUCATION/ORGANIZATIONS:

• ITIL 2011 Foundation Certified, Courses in Effective Writing, SharePoint 2010/2013

• Officer (Sergeant at Arms) of Regeneron’s Toastmasters Organization (10/2016 - 7/2018). Public speaking and presentation courses.

• Farmingdale State College, S.U.N.Y. Farmingdale, Associate in Applied Science, HVAC Engineering & Design

• Volunteers of New York. Project Leader in Regeneron’s ‘Day For Doing Good’. Work at various community sites to clean up outdoor areas, pack meals for worldwide distribution.

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