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Document control/Process Management specialist

Kanata, Ontario, Canada
November 25, 2018

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John Haas

613-***-**** ■ ■ Ottawa, ON



Administrative professional with almost 20 years of experience with a wide variety of companies and responsibilities.

Strategic Planning

Process Development & Management

Internal Auditing

Compliance Controls

New Employee Onboarding

KPI Monitoring


FREELANCE WRITER, Ottawa, ON 2010 to Present


Responsibilities included writing and editing of fiction and non-fiction for print and online in a variety of topics.


Creating internet marketing brochure and website content

Copy editing and critiquing of other people’s work.

THE PYTHIAN GROUP, Ottawa, ON 2016 to 2017

Operational Innovation Specialist/Document Control Specialist

Responsibilities included monitoring, adjusting and reporting of data and KPIs regarding internal systems; implementation of training materials regarding internal tools.


Concierge/Triage coordinator – first reference point for people requiring help and information.

Development and implementation of various training materials, using in-person, written and audio-visual training mediums to communicate.

Department liaison with other internal groups to ensure information is current.

THE PYTHIAN GROUP, Ottawa, ON 2014 to 2016

Service Management Specialist

Responsibilities included development and implementation of all client and employee related processes and procedures, including review and improvement as required.


Development and implementation of company-wide on-boarding program.

On-boarding coach and mentor for new employees.

Compliance monitoring and controlling via regular internal process audits both informal and formal.

THE PYTHIAN GROUP, Ottawa, ON 2013 to 2014

Service Delivery Coordinator

Responsibilities included administrative support for four teams and manager.


Process owner for roll-out and maintenance of secure server password storage system.

Development and creation of user-friendly training videos for various internal tools.

CERTAINTEED GYPSUM, Calgary, AB 2007 to 2010

Office Manager

Responsibilities included management of all aspects of procurement of raw materials, development and implementation of process controls, administration of employee payroll, safety officer.


Development and implementation of process controls for the operation of the facility.

I Monitored and controlled inventory analysis, ensuring accuracy and efficiency.

HONEYWELL, LTD, Calgary, AB 2000 to 2007

Office Manager, Trans-Canada Pipeline Project

Responsibilities included office organization, payroll, work scheduling, hiring interviews, developing training materials and manuals.


Processed and maintained all work orders, purchase orders, and invoices for the project throughout southern Alberta.

Development and implementation of safety manual for Honeywell’s TransCanada Pipeline Project


Diploma of Collegial Studies (Theatre) – John Abbott College, Ste.-Anne-de-Bellevue, PQ 1991

Effective Meetings Course – University of Ottawa, Ottawa, ON 2017

Strategic Thinking Course – University of Ottawa, Ottawa, ON 2016

Assertiveness Skills Course – University of Ottawa, Ottawa, ON 2016

Crucial Conversations Workshop – Lorraine Gardner, Ottawa, ON 2016

Writing User-Friendly Instructions Course – University of Ottawa, Ottawa, ON 2015

Policies and Procedures for Compliance and Consistency Course – University of Ottawa 2015

Concepts and Practices of Technical Communication Course– University of Ottawa, Ottawa, ON 2014

Eight Step Editing Course – University of Ottawa, Ottawa, ON 2014

Microsoft Excel Level 1 & 2 Certificate – New Era Technology, Calgary, AB 2008

Fall Protection Certification – ACSA, Calgary, AB 2005

Principles of Health and Safety Management Certification – ACSA, Calgary, AB 2004

Leadership for Safety Excellence Certification – ACSA, Calgary, AB 2004

Safety Auditor Training Certification – ACSA, Calgary, AB 2004

Transportation Dangerous Goods, Train the Trainer Certification – ACSA, Calgary, AB 2004

W.H.M.I.S., Train the Trainer Certification – ACSA, Calgary, AB 2004


Solid communication skills (listening, interpretation and ability to accurately summarize conversations, writing and editing skills, comfortable with presenting to groups).

Strong organizational and time management skills.

Proven analytical skills (able to document processes and analyze data, able to summarize and extract key information).

Initiative (self-starter and self-directed, quick learner and adapt to changing demands and priorities, seek to resolve issues and change processes where ineffective, able to design and enhance own processes and work with team members to improve others).

Aptitude with computing, accounting and database systems and the ability to learn new systems very quickly such as Oracle PeopleSoft, Oracle CRM, JD Edwards, MS Office suite applications (Outlook, Excel, Word, PowerPoint).

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