John Haas
613-***-**** ■ ac7sfo@r.postjobfree.com ■ Ottawa, ON
DOCUMENTATION CONTROL SPECIALIST
TECHNOLOGY / FINANCE / MANUFACTURING
Administrative professional with almost 20 years of experience with a wide variety of companies and responsibilities.
Strategic Planning
Process Development & Management
Internal Auditing
Compliance Controls
New Employee Onboarding
KPI Monitoring
WORK HISTORY
FREELANCE WRITER, Ottawa, ON 2010 to Present
Writer
Responsibilities included writing and editing of fiction and non-fiction for print and online in a variety of topics.
Accomplishments:
Creating internet marketing brochure and website content
Copy editing and critiquing of other people’s work.
THE PYTHIAN GROUP, Ottawa, ON 2016 to 2017
Operational Innovation Specialist/Document Control Specialist
Responsibilities included monitoring, adjusting and reporting of data and KPIs regarding internal systems; implementation of training materials regarding internal tools.
Accomplishments:
Concierge/Triage coordinator – first reference point for people requiring help and information.
Development and implementation of various training materials, using in-person, written and audio-visual training mediums to communicate.
Department liaison with other internal groups to ensure information is current.
THE PYTHIAN GROUP, Ottawa, ON 2014 to 2016
Service Management Specialist
Responsibilities included development and implementation of all client and employee related processes and procedures, including review and improvement as required.
Accomplishments:
Development and implementation of company-wide on-boarding program.
On-boarding coach and mentor for new employees.
Compliance monitoring and controlling via regular internal process audits both informal and formal.
THE PYTHIAN GROUP, Ottawa, ON 2013 to 2014
Service Delivery Coordinator
Responsibilities included administrative support for four teams and manager.
Accomplishments:
Process owner for roll-out and maintenance of secure server password storage system.
Development and creation of user-friendly training videos for various internal tools.
CERTAINTEED GYPSUM, Calgary, AB 2007 to 2010
Office Manager
Responsibilities included management of all aspects of procurement of raw materials, development and implementation of process controls, administration of employee payroll, safety officer.
Accomplishments:
Development and implementation of process controls for the operation of the facility.
I Monitored and controlled inventory analysis, ensuring accuracy and efficiency.
HONEYWELL, LTD, Calgary, AB 2000 to 2007
Office Manager, Trans-Canada Pipeline Project
Responsibilities included office organization, payroll, work scheduling, hiring interviews, developing training materials and manuals.
Accomplishments:
Processed and maintained all work orders, purchase orders, and invoices for the project throughout southern Alberta.
Development and implementation of safety manual for Honeywell’s TransCanada Pipeline Project
EDUCATION AND TRAINING
Diploma of Collegial Studies (Theatre) – John Abbott College, Ste.-Anne-de-Bellevue, PQ 1991
Effective Meetings Course – University of Ottawa, Ottawa, ON 2017
Strategic Thinking Course – University of Ottawa, Ottawa, ON 2016
Assertiveness Skills Course – University of Ottawa, Ottawa, ON 2016
Crucial Conversations Workshop – Lorraine Gardner, Ottawa, ON 2016
Writing User-Friendly Instructions Course – University of Ottawa, Ottawa, ON 2015
Policies and Procedures for Compliance and Consistency Course – University of Ottawa 2015
Concepts and Practices of Technical Communication Course– University of Ottawa, Ottawa, ON 2014
Eight Step Editing Course – University of Ottawa, Ottawa, ON 2014
Microsoft Excel Level 1 & 2 Certificate – New Era Technology, Calgary, AB 2008
Fall Protection Certification – ACSA, Calgary, AB 2005
Principles of Health and Safety Management Certification – ACSA, Calgary, AB 2004
Leadership for Safety Excellence Certification – ACSA, Calgary, AB 2004
Safety Auditor Training Certification – ACSA, Calgary, AB 2004
Transportation Dangerous Goods, Train the Trainer Certification – ACSA, Calgary, AB 2004
W.H.M.I.S., Train the Trainer Certification – ACSA, Calgary, AB 2004
SKILLS
Solid communication skills (listening, interpretation and ability to accurately summarize conversations, writing and editing skills, comfortable with presenting to groups).
Strong organizational and time management skills.
Proven analytical skills (able to document processes and analyze data, able to summarize and extract key information).
Initiative (self-starter and self-directed, quick learner and adapt to changing demands and priorities, seek to resolve issues and change processes where ineffective, able to design and enhance own processes and work with team members to improve others).
Aptitude with computing, accounting and database systems and the ability to learn new systems very quickly such as Oracle PeopleSoft, Oracle CRM, JD Edwards, MS Office suite applications (Outlook, Excel, Word, PowerPoint).