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Desktop Support, Network Operations Center, Admin/Deployment

Houston, Texas, United States
November 25, 2018

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Christopher Simpson

Katy, TX ● 713-***-**** ●

Summary of Qualifications

Customer-focused Desktop Support Technician with more than 15 years of success in a variety of computer operating systems applications and hardware. Analytical and adept at resolving complex software and hardware issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. (Authorized to work in the US for any employer)

Education and Certifications

MCSA Microsoft Windows 10 (ID#16142942)

CompTIA A+

Associates in Applied Science – Computer Systems

MTI College of Business and Technology

Technical Skills

Networking (LAN/WAN)

Microsoft Windows


Active Directory

Connectwise Manage – Ticketing

Connectwise Automate/Labtech

Technical Documentation

PC/Laptop/Mobile Repair

Microsoft Office


PC Deployment

NOC Operations

Professional Experience

Highpoint Technology Group

Service Desk Analyst (02/2018 – Current)

Desktop Support – Responsible for Tier 1 and 2 issue resolution with multiple customers in various lines of business. Supported customer application suites, along with all desktop, laptop, and mobile devices. Connectwise Manage ticketing system and Connectwise Automate RMM management control software used to remotely support a large stable of companies as the MSP (Managed Service Provider) of record.

Network Operations Center – Responsible for hands-on support at tier 2 datacenter for various clients. Monitoring of circuit, site status, power, and cooling systems.

Admin/Deployment – Responsible for creation of new user accounts in Office 365 and Active Directory, system OS and application builds for various companies prior to deployment, and licensing for DropBox and Adobe suites.


MCSA Windows 10 Certification

Springpoint Technologies

Infrastructure Support Technician - Phillips66 (2/2016 – 07/2017)

Desktop Support – Diagnose and resolve unique, non-recurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.


Conducted full corporate facility move of approximately 500+ computers and users.


Desktop Support GE Oil & Gas (08/2014 – 10/2015)

Insight Global – FMC Technology

IT Support Analyst – Special Project (02/2014 - 03-2014)

Insight Global – Baker Hughes

SOLV Analyst - Special Project (12/2013– 01/2014)

Technip USA

Desktop Support (03/2007– 08/2013)

Accomplishments: Completed copier migrations by assisting with decommissioning of previous vendor copiers and configuring the new copiers while minimizing downtime to the users.

US Imaging

MIS Technician (09/2006 – 01/2007)

Web Hosting Support Technician (05/2003 – 09/2006)

Volunteer Work

Crosspoint Community Church Katy (11/2012 – Present)

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