Christopher Simpson
Katy, TX ● 713-***-**** ● ac7sf7@r.postjobfree.com
Summary of Qualifications
Customer-focused Desktop Support Technician with more than 15 years of success in a variety of computer operating systems applications and hardware. Analytical and adept at resolving complex software and hardware issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. (Authorized to work in the US for any employer)
Education and Certifications
MCSA Microsoft Windows 10 (ID#16142942)
CompTIA A+
Associates in Applied Science – Computer Systems
MTI College of Business and Technology
Technical Skills
Networking (LAN/WAN)
Microsoft Windows
Tasking/Scheduling
Active Directory
Connectwise Manage – Ticketing
Connectwise Automate/Labtech
Technical Documentation
PC/Laptop/Mobile Repair
Microsoft Office
Linux
PC Deployment
NOC Operations
Professional Experience
Highpoint Technology Group
Service Desk Analyst (02/2018 – Current)
Desktop Support – Responsible for Tier 1 and 2 issue resolution with multiple customers in various lines of business. Supported customer application suites, along with all desktop, laptop, and mobile devices. Connectwise Manage ticketing system and Connectwise Automate RMM management control software used to remotely support a large stable of companies as the MSP (Managed Service Provider) of record.
Network Operations Center – Responsible for hands-on support at tier 2 datacenter for various clients. Monitoring of circuit, site status, power, and cooling systems.
Admin/Deployment – Responsible for creation of new user accounts in Office 365 and Active Directory, system OS and application builds for various companies prior to deployment, and licensing for DropBox and Adobe suites.
Accomplishments:
MCSA Windows 10 Certification
Springpoint Technologies
Infrastructure Support Technician - Phillips66 (2/2016 – 07/2017)
Desktop Support – Diagnose and resolve unique, non-recurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
Accomplishments:
Conducted full corporate facility move of approximately 500+ computers and users.
Compucom
Desktop Support GE Oil & Gas (08/2014 – 10/2015)
Insight Global – FMC Technology
IT Support Analyst – Special Project (02/2014 - 03-2014)
Insight Global – Baker Hughes
SOLV Analyst - Special Project (12/2013– 01/2014)
Technip USA
Desktop Support (03/2007– 08/2013)
Accomplishments: Completed copier migrations by assisting with decommissioning of previous vendor copiers and configuring the new copiers while minimizing downtime to the users.
US Imaging
MIS Technician (09/2006 – 01/2007)
Ev1Servers.net
Web Hosting Support Technician (05/2003 – 09/2006)
Volunteer Work
Crosspoint Community Church Katy (11/2012 – Present)