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Customer Service Administrative Assistant

Location:
Westland, Michigan, United States
Posted:
November 25, 2018

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Resume:

Martin Kelly Pepper

***** **** **, ********, ** *8185

734-***-****

ac7sen@r.postjobfree.com

I'm a positive, energetic, proactive, automotive industry experienced professional seeking a facility coordinator or administrative position, utilizing my previous occupational experience in a challenging and professional atmosphere.

Over 9 years of general office experience in the automotive industry

Over 7 years of experience providing phone support and directing calls

Experience processing payroll for approximately 6 employees

Experience throughout entire career using MS Word, Excel, Outlook and some PowerPoint

Exemplary administrative, customer service, communication, multi-tasking, organizational, time-management and interpersonal skills

Work Experience

Owner

Label Legends - Farmington Hills, MI

November 2011 to Present

Michigan’s only men’s luxury resale/consignment store

Responsible for daily operations

Schedule, preview and process all incoming inventory

Responsible for staffing needs

Independent Mobile Notary

Accountable Notary, Inc - Westland, MI

September 2005 to Present

Receive from title companies, via email, final mortgage closing documents (approximately 175 pages) and print 2 copies

Notarize and witness mortgage closings at borrows’ home

Excellent time management, scheduling several closings some days

Owned and operated Konica Minolta BizHub 420 printer

Closing Coordinator

Title Source, Inc - Livonia, MI

September 2005 to March 2006

Scheduled all Michigan closings with local notaries to provide efficient and time execution

Title Source's lead notary recruiter resolving any necessary issues by utilizing my analytical problem solving abilities

Recruited experienced notaries to build statewide database

New & Used Car Sales

Prestige Automotive - Ypsilanti, MI

February 2004 to August 2005

Responsible for preparing necessary paperwork associated with the sale of a vehicle

Utilized search engine database to find specific vehicles customers wanted

Coordinated dealer trades

Always followed up with customer on satisfaction

AutoMax Certified

Location Closed

Associate Property Manager/Facilities Coordinator

Ford Motor Company - Dearborn, MI

May 2000 to September 2003

Directly handled incoming telephone calls related to facility issues

Provided initial point of contact for Facility Management Department

Controlled badge access for 5 buildings using NetBadge, including all management parking lots

Monitored and processed work order requests placed in Property Management drop using Web Tracker for carpenters, millwrights, electricians, masons, HVAC and yard

Proactively searched for issues for 2 buildings

Arranged to have issues resolved using Maximo

Maintained and issued office and desk keys as well as changed cores

Supported Atrium Lobby kiosk

Special Mention:

Six-Sigma Trained

Green-Belt Certified: Discovered all office chairs were warrantied through Steelcase. Instead of disposing of broken chairs, I arranged to have them fixed (and cleaned). Became Green-Belt Certified because of that savings to the company (Desk Chair Revitalization Program)

Administrative Assistant

Ford Motor Company - Dearborn, MI

May 1997 to May 2000

Answered incoming telephone calls and provided excellent customer service

Responsibilities included scheduling meetings, preparing legal documents and charts using MS Word & Excel

Managed email for 2 department managers using MS Office

Made travel arrangements and processed expense reports

Created and maintained files & faxing including necessary administrative tasks as required

Provided administrative support to entire Windstar Body Engineering Department

Assistant Store Manager

Casual Male Big & Tall – Farmington Hills, MI

May 1994 to May 1997

Preparation for week & month end sales analysis

Assisted in scheduling and payroll for approximately 5 employees

Processed new stock deliveries

Assisted with opening of new store locations

Engineering Information Coordinator

Ford Motor Company - Livonia, MI

February 1991 to April 1994

Liaison between vendors & Ford engineers regarding Final Tracing approvals

Obtained invoice payment approvals from Ford engineers for manufacturing operations

Used CPARS to create requisitions to allow the release of payments to Central Accounting

Involved in approval work chain for CPARS to review requisitions for accuracy

Education

Northwood University – Ford Livonia Transmission Remote Location

Psychology – No Degree Obtained

February 1991 to April 1992

Schoolcraft College – Livonia, MI

General Studies – No Degree Obtained

West Bloomfield High School

Graduated 1982

Certifications/Licenses

Notary Public



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