JESSICA SESMA

**** *. *****. ****** ********, AZ 85395 602-***-**** ac7sei@r.postjobfree.com

QUALIFICATIONS SUMMARY

Versatile Marketing Manager and Operations Strategist with over 15 years of experience and expertise in building, developing, and leading high-performing teams to success. Extensive experience leading Membership Marketing Team. Proven history of driving sales, reducing costs, and implementing process improvements to boost efficiency, productivity, and profitability. Acted as liaison between employers and business members. Operational functions to include review and monitor P&L statements, recruiting, training, evaluating, and disciplining staff. Administrative and Secretarial support to include experience with academic administrative duties with a Title One School District. Customer-focused and team-focused leader committed to both customer and employee satisfaction. Proven ability to lead diverse, cross-functional teams.

● Computer savvy and proficient in using Microsoft Office Suite (Outlook, Word, and Excel)

● Detail-oriented and very organized professional who places a premium on personal integrity

● Bilingual with excellent communication and interpersonal skills to easily establish relationships with others PROFESSIONAL EXPERIENCE

Maricopa County Human Services Phoenix, AZ

General Services Assistant Apr 2015 – Present

● Provide excellent customer service to our clients; greet and assist in-person clients in English and Spanish

● Ensure all staff and/or visitors sign in and out of the building

● Act as a department liaison to process information requests and follow up on contacts to update the tracking database on a daily basis

● Handle over 50 phone calls a day; operate standard office equipment daily to make copies, scan and file

● Organized and prioritized incoming mail, memoranda and reports

● Coordinate parking validation and track parking stickers in excel spreadsheet

● Maintain schedules for conference rooms in Microsoft Outlook

● Assist divisions with clerical work and assignments as needed Murphy School District Phoenix, AZ

Senior Administrative Secretary Aug 2012 – Sept 2014

● Provided administrative and secretarial support to assigned Administrator, ensuring compliance of department records with financial, legal and administrative requirements

● Interacted with individuals from all levels in an efficient and professional manner

● Retrieved, compiled, downloaded and provided data for reports, both internal and external

● Utilized synergy software programs to generate forms, queries and student reports

● Scheduled and maintained calendars, appointment, and meetings, in Microsoft Outlook

● Performed financial duties, including purchasing, and accounts payable; journal voucher preparation and cash handling. Managed, ordered and secured technical and operating equipment, supplies and services required to support the school

● Organized and prioritized incoming mail, memoranda and reports

● Answered phone calls and emails; prepared correspondence and handled information request, assisted visitors and directed them to the proper location

● Collaborated and maintained records retention. Updated files, records, certificates, and/or other documents with all teams to ensure accurate keeping of student records

● Ensured implementation of common practices and procedures Sears Holding Corporation Phoenix, AZ

Assistant Store Manager July 2009 – Aug 2012

● Partnered with other store leadership in directing/overseeing store operations at fast-paced and high-volume store

● Continually analyzed operations and implemented vital process improvements

● Monitored and studied financial performance to meet all financial goals of facility and company; as well as performed sales forecasting, prepared and maintained departmental and facility budgets

● Handled and oversaw club human resource functions and employee relations

● Administered employee benefits and ensured compliance with human resource and employment laws

● Coordinated and assisted with recruiting, interviewing, hiring, training, evaluating and disciplining staff Jessica Sesma Resume Page 1-602-***-**** ac7sei@r.postjobfree.com

● Provided 1-on-1 coaching for underperforming staff; trained employees in effective sales/customer service techniques

● Ensured implementation of common practices and procedures Sam’s Club Membership Warehouse Phoenix, AZ

Regional Sales Manager Aug 1995 – Jun 2009

● Developed and led a high-performance sales team

● Held direct accountability for significantly increasing regional club membership base and increasing market share growth for 10 different regional club locations

● Directed regional human resource initiatives and oversaw the hiring process to meet regional staffing demands

● Coordinated and assisted with recruiting, interviewing, hiring, training, evaluating and disciplining staff

● Analyzed store sales metrics and market trends

● Enhanced existing sales strategies and standard operating procedures

● Ensured implementation of common practices and procedures

● Created informative statistical reports

● Continually evaluated team performance and provided individualized coaching and job-specific feedback to maximize sales opportunities and increasing customer satisfaction levels

● Acted as liaison between employers and business members

● Led community involvement initiatives and built relationships with community organizations Sam’s Club Membership Warehouse Phoenix, AZ

Assistant to the Director of Operations / Human Resource Manager Mar 1998 – Aug 2005

● Supported and worked directly alongside the Director of Operations and the Operations team to oversee regional club operations for 9 clubs

● Answered phone calls and emails; prepared correspondence handled customer complaints

● Coordinated and supervised 9 human resource managers throughout the region

● Assisted with internal personnel processing and department recruitment activities

● Maintained responsibility for the department records retention program and compliance with record retention requirements

● Assisted with recruiting, interviewing, hiring, training staff

● Managed and maintained confidential records and operational files

● Handled budgets, payroll, financial statements, media relations and regional administration duties

● Served as a travel coordinator making travel arrangements for the regional team

● Developed and implemented communication strategies to facilitate regional communication

● Analyzed club sales metrics and market trends

● Handled travel arrangements and expense management Sam’s Club Membership Warehouse Phoenix, AZ

Regional Assistant Buyer Oct 1997 – Mar 1998

● Assessed store inventory needs and collaborated in leading procurement/purchasing efforts for all needed merchandise

● Frequently analyzed and monitored product movement and expedited orders when necessary

● Kept meticulous inventory records and maintained required inventory levels

● Developed strategic buying/procurement plans and administered and processed purchase orders

● Scheduled, coordinated, and monitored workflow within and also between suppliers/vendors

● Contacted fillers to expedite the production process and ensure timely production

● Assessed workloads/workflow and revised schedules according to urgent needs and priorities

● Answered phone calls and emails; prepared correspondence handled vendor complaints Sam’s Club Membership Warehouse Flagstaff, AZ

Marketing/Human Resource Manager Sep 1993 – Oct 1997

● Directed sales/operations for a fast-paced, high-volume club (including accounting, marketing, membership and credit)

● Mentored and supervised a team of 40-60 hourly associates and 1 salary manager and 4 hourly supervisors

● Handled and oversaw club human resource functions and employee relations

● Administered employee benefits and ensured compliance with human resource and employment laws

● Recruited, interviewed, and hired employees to meet staffing demands

● Planned and coordinated employee events to boost team morale and increase employee retention

● Led community involvement initiatives and built relationships with community organizations Jessica Sesma Resume Page 2-602-***-**** ac7sei@r.postjobfree.com

● Acted as liaison between employers and business members

● Developed and implemented store shrink reduction strategies and loss prevention strategies Jessica Sesma Resume Page 3-602-***-**** ac7sei@r.postjobfree.com

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