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Operations Management

Redondo Beach, California, United States
November 25, 2018

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Shane M. Potter


Los Angeles, CA

SUMMARY Professional with over 24 years of leadership and management in operations, distribution, and production.

With the last 12 years in a top level executive position leading performance based work teams across multiple distribution, shipping, fulfillment and operational facilities. Documented success in developing strong internal and external customer relations. Skilled in managing complex projects along with coaching and development of employees and manager level direct reports through training and performance reviews. Strengths include proactive problem resolution skills, organizational and high level leadership skills for large multi-tasked work groups in several diverse operational environments.



Los Angeles, CA

Director of Sales Support and Customer Operations, Regional Service Manager

Director of new customer relations, operational sales support for existing business for a worldwide leader in the manufacturing of automated letter, parcel sorters for distribution facilities. Travel to new customer sites to provide RFQs and RFPs for multi-million dollar accounts. Partnering with National Sales Manager and CFO to set strategy to help customers to increase their ROI on recent purchases. Provide on-site training, customer support, technical and consultant services to increase customer loyalty and drive new business.

Director of Sales support, Operations training and daily interaction with multiple large accounts nationwide. Working on site with technical support leads and customers worldwide to make sure smooth and efficient operation of purchased machines. Development of new business, proposals to upgrade hardware and software as well as operational management with new and existing customers.

Training management and provide operational consulting services to various sites utilizing automation and maximize facility layouts to improve customer’s ROI on purchased equipment. Provide Customer support, director of service to key accounts on site and via phone, email.

Working with Software and development teams to manage technical field staff responsible for upgrading software, testing new firmware and hardware on existing automation. Report findings to increase development and performance for future upgrades with manufacturing. Efforts resulted in purchased upgrades by large customers exceeding $500,000 in 2017 and $1.2 million in 2018.

Developed and implemented Operations training material, customer interfacing documents and established a working relationship for several key customers in the first 8 months of employment. Resulted in an $8 million contract extension to purchase new machines with these accounts in 2018.

Sept 2007- Oct 2016 DHL Ecommerce / DHL Global Mail

Compton, CA, Dallas, TX and Boston, MA

Terminal General Manager/Operations Manager

Total operational management, budgetary and P & L responsibility of two large distribution centers operating 24/7 shipping parcels and packages and direct fulfilment to West Coast/Midwest and International customers. Executive management of 500 plus employees in 3 locations nationwide. Directing warehouse, shipping, fulfilment and operation personnel to implement system changes and adhere to schedule and task changes to improve terminal efficiency and production as well as increase revenue. Responsible for operations to be accountable for all quality and performance standards and KPIs in a high volume distribution, production facility shipping goods and packages worldwide.

General Manager of self-directed work teams in multiple departments accomplishing on time processing/sorting shipments of over 200,000 packages/parcels/envelopes per night through the DHL/USPS delivery network shipping directly to customers. Led performance of operations to ensure no missed or late shipments for the past 4 years in Los Angeles and over the past 3 years in the Dallas and Boston Facilities.

Directing and monitoring employee development and training to eliminate OT by 15% in one year. Development of staff schedules and coordination of incoming materials to help improve day to day operational performance of 3 high volume distribution and TSA compliant facilities operating 24 hours a day 7 days per week. TSA certified along with management of TSA regulations for the facility.

Leadership, coaching and high level development of the performance of 8 direct managers leading over 500 employees in multiple departments and facilities. Recipient of DHL’s Terminal of Excellence Award 3 times in 2015 and 9 straight months in 2016.

Demonstrated effectiveness by improving terminal production efficiency by 32% in one year along with a 16% reduction in CPU in the same time frame. Reduced overhead and improved terminal profitability and EBIT year over year by an average of 8% in each of the past 5 years. 98% efficiency rate for both terminals. Increased revenue and exceeding corporate KPIs each month in safety, service and production.

Partnering with Sales and CRMs to improve customer relations, participate in customer tours, sales calls and customer relations meetings to bring in an average of 6 new accounts per year for the last 3 years with an average revenue increase of $625K per year.

May 2005- Sept 2007 ADVO, INC. Aurora, CO

Regional Transportation Manager/Production Shift Manager

Management of day-to-day operations of transportation and production staff for advertisement/distribution fulfillment facility. Development of transportation budget, P & L responsibilities for the facility. Managed overall facility performance with weekly reports and supervision of process improvements for the facility along with staff leadership and development.

Management of receiving, inventory, shipping and administrative support groups shipping over 400 skids of product per week to US Post Office distribution centers in 5 western states with over 15 million pieces of copy shipped per week.

Directing of transportation department that improved on time delivery by 52% in an eight-month period that led to a company best of 28 straight weeks with zero service delivery failures.

Coordinated overall branch improvement that resulted in winning Company’s Presidents cup for most efficient terminal in 2007.

Nov 2002- Nov 2004 EchoStar Communications Corp. Englewood, CO

Warehouse/Production Manager, Inventory Service Manager

Inventory cycle count manager, improved cycle count accuracy by 45% in one year. Management of day to day warehouse transactions and production operations along with leadership of all receiving staff and incoming materials. Operations Management of service warehouse.

Development of outbound shipping and inventory procedures to improve order accuracy, cost reduction and increased on time deliveries by 26% year over year shipping over 500 packages per day from a large distribution and service warehouse with over 900 SKU's and $20 million assets.

Coordination of global supply chain, warehouse and project management groups to improve shipments of satellite accessories to the company’s manufacturing facilities both domestically and internationally.

Nov 1995- Oct 2002 N.E.R. Data Products, Denver, CO

Production Manager, Shipping Manager

Leadership of a high volume manufacturing and assembly department with 75 employees on 2 shifts. Ensured on time delivery of over 200 variations of parts to customers worldwide along with improving efficiency and production output. Developed production reporting methods to help improve department efficiency by 25% in 11 months.

2 years shipping and distribution supervisor for large pick and pack warehouse shipping over 500 small packages daily along with an additional 20 skids of product of LTL freight weekly.

Supply chain /Production management of raw materials to improve lead times of the assembly department along with scheduling staff, ensuring all production numbers hit daily by improving efficiency and reducing staff overtime.

Development of min max programs to help improve shipping accuracy along with inventory turns from 8 to 16 in an eleven-month time period.

EDUCATION 2004 - National American University, Denver, CO – Bachelor of Science Business Administration with

emphasis in Management.

2017- Cal State Dominguez Hills, Carson CA – Professional Certificate in Human Resource Management.

2017-2018 Cal State Dominguez Hills, Carson, CA- Currently enrolled Global Logistics Management Certificate Program.

COMPUTER SKILLS Above average skill level in all aspects of Microsoft Office (Word, Excel,

Power Point, Outlook). Proficient in several Warehouse/Inventory Management Systems

Applications including EDI, AS400, Oracle Warehouse applications and SAP for purchasing and inventory. UPS, Fed-EX, DHL shipping software experience for both domestic and international shipments.

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