ASISH P CHACKO
House no: ***, Behind Manasa Trinity Hospital
Yelahanka new town, Bangalore, India, pin: 560064
OPERATIONS MANAGER (E-COMMERCE)
An energetic, ambitious and enthusiastic professional, having prior experience with running an entire Operation’s team in an e-Commerce company alongside Warehouse operations, Customer Support, Client Relationship, Logistics & Key-accounts management in B2C and B2B industries across various markets and streams. Possess commercial awareness and excellent presentation, verbal communication and organizational skills.
Live Your Sport Retail Private Limited. From Feb 2017 (Present) Operations Manager (Logistics & Warehousing)
Live Your Sport is an online one-stop shop and community committed to helping sports and fitness lovers find the best equipment and gain insight into various aspects of health, injury and recovery. Founded by India's top professional squash players. Responsibilities:
Lead day to day warehouse, order fulfilment and dispatch operations
Inventory Management, reconcile inventory, regular stock updates
Preparing monthly inventory related reports
Supervision, coordination and planning of daily logistics operation.
Liaison with vendors for sourcing of goods for manufacturing.
Procurements, importing and exporting of goods internationally
Handling the order management at various ecommerce portals like Flipkart, eBay, Amazon etc.
Cost estimation of the manufactured products
Assist in Catalogue operations
Coordinate with Vendors to ensure the products availability on time
ValueCart. From March 2016 to December 2016
Operations and Customer Experience (E-commerce)
This is India's fastest growing Re-Commerce Start-up and one of the largest online stores selling Unboxed & Refurbished mobile phones at great discounts, with warranty and after sales service. Responsibilities:
Handle the everyday e-Commerce operations viz. order management, logistics, payments, returns and overall reconciliations across all platforms.
Liaise with vendors viz.
• Logistics - Gojavas, Delhivery, Blue Dart, DotZot (DTDC) & GoPigeon
• Financial – PayUMoney & ZestMoney EMI
• Marketplaces – eBay India, ShopClues & Amazon India
• Service centers – Regenersis
Assist with customer support by ensuring a pleasant experience; handling queries
& escalations via calls, emails, marketplaces, social media channels etc.
Report operational & related financial data on a regular basis; closely monitor and support the finance team with relevant data to be tabulated in book of accounts
Indulge in catalogue management, digital marketing and related social media promotions, email marketing, content writing, website monitoring etc. ACADEMIC QUALIFICATIONS:
• Bachelor of engineering in electronics & communication engineering, University Of VTU Belgaum, 2011-15
• Good Working Ability with MS Excel & other MS Office Suite
• Expertise in using Proficient in using Project Management tools Basecamp, Trello, Asana
• Proficiency in managing orders & inventory using Unicommerce PERSONAL DETAILS:
Name : ASISH P CHACKO
Nationality : Indian
Date of Birth : 15th February 1993
Languages known : English, Hindi, Tamil, Kannada and Malayalam Email Address : email@example.com