SMITA LAKUM

Cell: 650-***-**** Email: ac7sdv@r.postjobfree.com Natick, MA

Professional Summery

Attentive administrative and Human resource executive with having upscale hospitality sales and HR experience providing exceptional customer service through diligent management. Adept at encouraging more business through meaningful engagement and commitment to managing guest and client relation. Committed to maintaining a positive attitude while delegating front office duties and Human resource activities to ensure smooth operation.

Core Qualifications

Outstanding administrative and Resourcing abilities to work on multiple tasks.

Excellent knowledge of MS office application including Word, Excel and PP and Outlook.

Sound Ability to resolve employees, clients or guest issues in timely courteous manner.

Excellent relationship building, Interpersonal and communication skills.

Ability to work in team and high-pressure situations.

People Oriented and Organized

Experience

Admin and HR Executive

09/01/2011-03/01/2014

Kensington Group of Companies

Managed online job posting with required descriptions, schedule phone screening and interviews and provided all required documentations and interview materials.

Managed travel arrangements for all candidates as necessary, processed any reimbursements and airport pickups and drop-offs.

Responded to employee’s issue and questions in timely manner with the solutions.

Assisted in other HR programs including staffing, onboarding, training and family fun day activities.

Effectively Interviewed and Hired candidates for all positions for Dubai and Africa Offices.

Worked with hiring manager to discover staff requirements and specific job objectives.

Front Office Executive

05/01/2009-08/30/2011

Cambay Grand Hotel

Excellent experienced working in the opening team.

Worked in all functions of Front Office, Reservation and front desk and Guest Service.

Reviewed daily listing of reservation to look for any error or special request.

Ensured that special accommodation made for guest when appropriate.

Coordinated with other department ensure solid guest relations.

Worked with fuzzy guest and try resolve the issue in timely manner.

Ensured to be prepared for smooth group check-ins and check-outs.

Front Office Associates

07/01/2007-04/30/2009

Taj Ummed Bhavan

Effectively worked on business center operations and handled multiple phone lines.

Ensure smooth and fast check-ins and check-outs for special or celebrity guests.

Maintain an updated inventory of front office supplies.

Maintained petty cash portfolio without an error.

Coordinate with room service and housekeeping department for guest any special request.

Managed to give a wakeup calls on the time.

Worked on money exchange with multiple country guest.

Guided the guests for local city activities and must visit places.

Catering Coordinator

2005-2007

Vadilal Ice cream

Proudly worked on new project of the company.

Build strong database of targeting groups and customers.

Marketed new product of the company in way to get positive responses.

Successfully build the customer relationship with local caterer and convinced to sale our product to their customers.

Introduced new customized ice cream flavors to the customers.

Effectively handled new customer requirements and try to accommodate it.

Education

Bachelor of Arts wit Economics (2003-2006)

Gujarat University

Hospitality Management in Diploma (2007-08)

Indian Tourism Development Corporations

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