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Process Software

Los Angeles, California, United States
November 28, 2018

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Yves R Nyom

*** * ***** ******, *** Angeles, CA *0015. Phone: 646-***-**** Email:


To utilize my skills in the area of Information Technology to assist companies in expanding their information technology department. Complete understanding of the business user’s needs.

Employment History


Senior IT Business Analyst 04/2018 to Present

Work closely with Operations and business stakeholders to

Acquire deep knowledge of Operations process, goals, gaps, and the likely impact of system and process changes

Participate in and facilitate system design workshops to solicit functional requirements

Produce detailed functional requirements documentation using appropriate graphical including use cases, scenarios, process models, diagrams, and wireframes

Analyze and document alternate flows and edge cases to determine impact, design adjustments, and/or mitigation plans

Act as translator between business and technical teams interpreting user needs and translating them into more technical language for the developers (and vice-versa)

Identify functional dependencies between systems.

Facilitate discussions with product owners and subject matter experts to attain functional requirements approval

Perform technical analysis including

Business process modeling

Business and technical metadata

Data schemas (SQL/MySQL, XML, JSON), Data integrity, APIs

Work closely with Solutions Architecture and Development teams to

Establish and document technical solution specifications in accordance with functional requirements

Evaluate third party API’s, SaaS solutions, or software plugins, or other available tools on the market to help us make the best decision

Work closely with the product owner, subject matter experts, and development team members through all phases of our SDLC

Facilitate tight communication between subject matter experts and development teams to ensure accurate understanding of requirements

Help negotiate a prioritized roadmap among stakeholders who may have different business objectives

Manage backlog priorities

Collect software QA materials such as sample data sets and files

Assist the product owner and subject matter experts in testing user stories and defects, at both a technical level and a functional level

Work closely with Application Support to facilitate training, produce user guides, and run books.


Senior IT Business Analyst

Worked on different work streams during the Claim Center implementation on Agile Rally.

Participated to Workshop Design session with SME’s, QAs and other BAs to discuss the development needs for the Story cards or Tasks for current Sprint.

Attended daily stand up Meetings.

Write BRDs for the Business and FSDs for the QA to understand what is required by the business.

Create Process flow diagrams through Visio for the New Claim Center System being deployed.

Review business rules for the current state and confirm with the business what would be needed or not needed for the future state.

Attended configuration and Integration meetings and review current state functionality, expected behavior.

Log Action Items Identified during Workshop sessions to PCM (project control Matrix document)

Review Mockups UI, Story Cards to insure all the requirements are incorporated before final review with the business

Scheduled meetings with QAs and SMEs for Test Preparation review.

Review Mapping sheet documents

Worked on change request and change Impact Analysis forms when needed.

Review Test Cases and approve them after been finalized by the Dev team against Acceptance Criteria.

Follow up on Outstanding Defects raised and opened in HP Quality center and provide support in resolving QA defects.

Update Rally when tasks are done to reach the goal of the Burn down Chart.

Participate in Sprint Planning sessions and work with Product Owner, Scrum Master to finalize Story Cards that will be developed as part of the Sprint.

Participate to Sprint retrospective Sessions to provide Input and identify actions for improvement.

Work with Product Owner and provide BA support for build Demonstration.

SQL Developer Queries.

Attended Change Request Process and Impact Analysis meetings

Knowledge of Web Service Applications, XML and API.

Knowledge of Middleware Service,


Senior IT Business Analyst

Worked on designing Organization data for the Back office accounting system.

Worked on all phases of the software development life cycle with the use of Waterfall model.

Interacted with the business to understand future business requirements and strategies.

Prepared Process flow diagrams in support of requirements and reviews.

Interacted with system architects, designers, and developers to ensure a thorough understanding of functions, technical, and performance requirements.

Reviewed system and user needs and then evaluate business process as per defined requirements.

Participated in the identification and documentation of “as is” and “to be” products within the project lifecycle.

Worked with the developers involved in translating business requirements into functional specifications.

Developed the Business Requirements Document (BRD), requirement traceability matrix (RTM), Functional Requirement Document (FRD).

Defined scopes, documented and mapped the new business process that met the requirements and got signed off by users and subject matter experts.

Review test case scenarios with Developers, User Acceptance testing (UAT) for all business processes identified

Provided implementation services, including application documentation and training, end user manual.

Provided initial post implementation support of newly rolled out applications and worked with users to help them troubleshoot and resolve problems on their own.

Documented & managed requirement changes & their causes through project/product life cycle.

Involved in Procurement by customizing Material Master Data management process, Vendor master Data record, Purchase Order process,

Purchase info record process, purchase Order Release Procedure process, Purchase Information System, Procurement Contracts process,

Purchasing Reporting process, and Vendor Evaluation process.

Involved in Inventory Management by customizing good receipt process, good issue process, stock transfer process, return goods to supplier

process, transfer posting process, stock in transit monitoring, stock adjustment process, material document maintenance, inventory list display, Inventory Reporting Process, Physical Inventory.

During go live, I assisted the technical staff to help users to resolve tickets submitted and ensure that the system works as expected.

Knowledge of Warehouse Management and integration with MM, FI

SOPRA CONSULTING GROUP 12/2008 to 02/2012

IT Business Analyst

Completed the implementation and data migration process following strict compliance

Worked on all phases of the software development life cycle from planning to deployment with the use of Agile model

Conducted workshops to gather business requirements and make the client familiarize with SAP processes

Met with super users and management to review and analyze business processes.

Interacted with members of the business to understand future business requirements and strategies and document reporting requirements

Interacted with system architects, designers, and developers to ensure a thorough understanding of functions, technical, and performance requirements

Prepared and documents process flow diagrams in support of requirements reviews, specifications, and traceability matrixes.

Customized system as per defined requirements ( UI)

Performed go live and post go live functions.

HSBC BANK 06/2005 to 05/2008

Network Administrator

Migrated four servers and twenty workstations from Windows NT to Windows 2000 Advanced Server.

Installed, configured, and supported firewall and antivirus deployment to maintain network stability and prevent viruses and Trojans from compromising network integrity.

Resolved bottlenecks caused by server, router, and firewall failure.

Managed software license acquisition, deployment, retirement, and support documentation.

Tested the network for optimal configuration


Master of Science 2003 – 2005


Master of Science degree earned with a focus in network management. Coursework included software and hardware concepts, systems analysis methods, C, C++, and Java programming, and computer programming and problem solving.

Bachelor of Science degree - Information Technology 2000 – 2003


Coursework included Administration of Sun’s Solaris OS, Red Hat’s Linux, VM Ware, and Oracle’s 8i and 9i databases. In depth study of network configuration and optimization. Gained extensive knowledge of system interconnection and IPSEC. Earned TOEIC (Test of English for International Communication) certification.

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