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Pharmacy Customer Service

Location:
Laurel, Maryland, United States
Posted:
November 28, 2018

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Resume:

GERMINE FAMAWA

**** ******** ****** *** *** *B, LAUREL, MD 20723

H: 240-***-**** C: 301-***-**** ac7s9h@r.postjobfree.com

PROFESSIONAL SUMMARY

Patient service-oriented and confident Pharmacist, flexible in mastering new technologies and

information systems. Empathetic and intuitive during client interactions and adept at building

trust and strong customer relations. Proven interpersonal skills in establishing positive

relationships with customers, pharmaceutical representatives and manufacturers, medical

professionals and healthcare associates. Utilize solutions-oriented sales approach emphasizing

customer needs. Great abilities in cultivating new business and broadening penetration with

accounts. Ability to relocate and interested in being licensed in another state if opportunity is

presented. Dedicated to providing the highest quality patient care possible.

CERTIFICATIONS

Certified Medication Therapy Management (MTM)

CPR certified

Immunization certified

In good standing with VA Board of Pharmacy

SKILLS

Prescription Dispensing/Compounding Prescription drug labeling

Customer Relationship Management HIPAA Regulations

Pharmaceutical storage awareness Prescription drug interaction assessment

MS Office (word, PowerPoint, Excel) Flexibility in scheduling

Inventory Management/ Control In good standing with the VA Board of Pharmacy

Patient counseling Motivated self-starter

Drug utilization review Retail pharmacy procedure knowledge

Product Safety/Quality Assurance Accurate pharmaceutical calculations

WORK HISTORY

WALGREENS

Pharmacist Fredericksburg, VA April 2017 - October 2017

Properly filled and dispensed an average of 200 prescriptions per day.

Effectively resolved insurance rejections and other billing issues.

Assisted other pharmacy staff with drug inventory, purchasing, and receiving.

Compounded and repackaged medications, including unit-doses, topical medications and sterile products.

Regularly stocked shelves, rotated stock and checked for expired medications.

Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.

Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels.

Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.

Receptively answered customer questions and helped locate desired items in the pharmacy.

Correctly completed pharmacy paperwork, including daily and weekly reports.

Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before

dispensing medications.

Effectively prioritized tasks and organized workflow to increase efficiency.

Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more

cost-effective generic drugs.

ONE HANSON PHARMACY

Staff Pharmacist- PT Woodbridge, VA January 2016 - December 2016

Entered new patient profiles and prescriptions into medication input software system.

Communicated directly with doctors' offices via telephone, fax and email.

Made sure appropriate medication is filled for patients.

Provided friendly customer service at prescription drop-off and pick-up counters.

Accurately recorded compounded products and prepared appropriate labels.

Mixed various pharmaceutical preparations per written prescriptions.

Managed drug and supply inventories.

Administered CDC recommended vaccines to adults and children.

Communicated with interdisciplinary team to recommend evidence based therapeutic dosages, optimize

regimens, and resolve patient care issues.

Provided counseling to customers on prescriptions, over-the-counter medications, and medical devices

including potential adverse effects, drug interactions, and lifestyle modifications and diets.

ONE HANSON PHARMACY

Pharmacy Grad-intern Woodbridge, VA July 2014 - January 2015

Labeled all products appropriately, including cautionary and auxiliary labels.

Communicated with all customers and staff in a pleasant and professional manner.

Provided critical information and advice to customers regarding possible drug interactions, side effects,

dosage and proper medication storage.

Calculated, weighed, measured and mixed ingredients with expert precision.

Consistently upheld proper pharmacy and general safety procedures and standards.

Provided valuable and appropriate health counseling to customers.

Appropriately resolved customer issues, complaints and questions.

Appropriately prepared immunization products for storage and administration.

Dispense and compound prescriptions, and maintain accurate patient records.

Contributed to improve drug-inventory management system to reduce waste and eliminate back orders.

Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant

paperwork.

SUBURBAN HOSPITAL

Advanced Pharmacy Practice Experiences Bethesda, MD January 2013 - February 2013

Properly cleaned and maintained department equipment such as IV hoods.

Reviewed medication orders for appropriateness; assessed patients' medications allergies, laboratory

values and other pertinent information from the medical record under the supervision of the pharmacist.

Served as a drug information resource for physicians and nurses as needed with the supervision of the

pharmacist.

Helped in mixing IV bags.

Assisted nurses in dispensing medications to patients using Pyxis machine.

Provided counseling to inpatients and discharged patients on newly initiated medications; advised on

proper administration and potential side effects under the supervision of the pharmacist.

LAUREL HEIGHTS PHARMACY

Advanced Pharmacy Practice Experiences London, KY August 2012 - November 2012

Compounded and repackaged medications, including unit-doses, topical medications and sterile products.

Conducted Medications Therapy Management (MTM).

Helped fill out patients' prescriptions and received pharmacy transfers or doctors's prescriptions.

Managed patients' charts by analyzing appropriateness of treatment and reception of medications taking

into consideration kidney and liver damage and the Beers list medications.

CVS PHARMACY

Advanced Pharmacy Practice Experince Upper Marlboro, MD June 2012 - July 2012

Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels

with pharmacist supervision.

Took care of voice messages from doctors' offices and conducted transfers under the pharmacist

supervision.

Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels.

Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.

Receptively answered customer questions and helped locate desired items in the pharmacy.

Reconstituted oral liquids under pharmacist supervision.

Efficiently operated cash register and handled cash, checks, and charge transactions.

Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant

paperwork.

EDUCATION

DOCTOR OF PHARMACY Pharmacy

Appalachian College of Pharmacy

Oakwood, VA 2013

ASSOCIATE OF ARTS Pharmacy Pre-requisite

Montgomery College Takoma Park/Silver Spring Campus

Takoma Park, MD 2009

LANGUAGES

Fluent in French and English

REFERENCES

Upon request



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