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Customer Service Manager

Location:
River Park South, Manitoba, R2N 0B6, Canada
Posted:
November 27, 2018

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Resume:

John Hakim

** ********** **** ******,********, Canada

647-***-**** ac7s8t@r.postjobfree.com

Objective

Seeking a Staff Pharmacist at RPI Consulting group, Who cares about people and their health. I would like to use my creativity and collaboration skills to support the healthcare education, find better ways to manage diseases, and increase healthcare access.

Profile

An exceptional ability to counsel and communicate product information to healthcare professionals and patients with a passion for geriatric care. Completed a Bachelor degree in Pharmacy, and Registered licensed Pharmacist in CPHM (College Of Pharmacists Of Manitoba). Currently enrolled in a program for career and professional integration, in order to facilitate healthcare access (Administration of Injections and Vaccines ) .

Skills and Abilities:

-Great independent and team working skills

-Organization skills

-Detail oriented

-Active listener

-Strong Verbal communication

-Team leadership and Management

-Willingness to keep learning

-Staff development

-Conflict resolution

Core Competencies

Provide accurate, balanced, and timely summaries of medical and scientific information to HCP and patients.

Provide exceptional customer service

Organizational skills

High quality, accurate, and efficient data entry

Flexibility; can cover evenings and weekend shifts. Can also do Home Visit when required.

Expert in software system (Kroll).

Accomplishments

Acquired a certificate of recognition as the best employee (pharmacist) in my previous workplace (Pharmacy Department), which was located in Organ Transplant Center in Kuwait.

Acquired a certificate of recognition in productivity and growth in my previous workplace (BMS Pharmaceutical Company), which was given to me because of my contribution as an individual and as a member of a team to support the Bristol-Myers Squibb company goals of Growth, Productivity and a Dynamic Operating Culture.

Work Experience:

Staff Pharmacist at Walmart Pharmacy from March2018 to the present

Dispense, compound and selling medications to patients .In addition to patients counseling.

Checking drug Inventory and make drug requests from wholesalers.

Receive and record verbal orders from physicians, and written or verbal transfer of prescriptions from or to different stores.

Identify and Record medication errors and/ discrepancy and notify the pharmacy manager and prescriber.

-Pharmacy Coordinator in Maplehurst Correctional Complex (Governmental Institution) in Milton, Ontario beforehand From Aug, 2017 till Dec 15,2017. So, familiar with the unit dose system for Inpatient and Outpatient. Since by then I have received my license to practice as a pharmacist in Manitoba.

April 3rd, 2017 – July 26,2017 Pharmacy Internship Guardian Pharmacy, Niverville, Manitoba .

The internship reported to the College of Pharmacists Of Manitoba

Dispense, compound and selling medications to patients .In addition to patients counseling.

Checking drug Inventory and make drug requests from wholesalers.

Receive and record verbal orders from physicians, and written or verbal transfer of prescriptions from or to different stores.

Identify and Record medication errors and/ discrepancy and notify the pharmacy manager and prescriber.

January 2017 - March 2017 Pharmacy Technician East Whitby Pharmacy,Whitby, ON

January 2016 - April 2016 Pharmacy Technician Glen Derry IDA pharmacy, Mississauga, ON

Organized and collected prescriptions received from patients

Replenished medication stock when required.

Receive, record and prepare prescriptions of patients.

Prepare blister packs for chronic patients.

Provided friendly customer service at both drop off and pick up counters

Request and record Narcotics and controlled drugs in a special records.

April 2002 - December 2015 Hospital Pharmacist and pharmacy manager in Ministry Of Health in Kuwait (Gulf Region) .

Pharmacy Manager of the organ-transplant centre, Ibn-Sina neuro-surgery hospital, and Baher eye centre.

Dispensed, compounded, and sold drugs for both in-patients and out-patients in the hospitals.

Communicated regularly with medical staff throughout the hospital and medical centers.

Created, maintained, and analyzed annual reports of antibiotics, Immunosuppressant and other expensive drug consumption.

Patient counseling, dispensed narcotics and controlled substances to patients and different departments of the hospitals; as well as checked inventory on a regular basis.

Supervised the pharmacy staff to ensured applying the hospital polices to achieve an outstanding performance.

The head of the Canadian accreditation committee of the pharmacy department .This has led me to develop an understanding of the Canadian system.

Presented scientific/medical lectures for both the nurse staff and pharmacists from other various hospitals

Education and Certifications

BSC Pharmacy Assiut University Egypt

Board of PEBC (The Pharmacy Examining Board of Canada ).

American University in Cairo: Fundamental Presentation skills (October 2000)

References:

Available upon request



Contact this candidate