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Customer Service Assistant

Bronx, New York, United States
November 27, 2018

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Christlie Jean-Baptiste

**** **** ***** ****** *****, NY 10460


A Real Estate professional with experience in lease administration and working in fast-paced environments with demanding strong organizational, technical, and interpersonal skills. Also responsible for overseeing and tracking the leases of rental properties in a company's portfolio. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects and able to multi-task effectively. Capabilities include:

• Database Handling • Lease Admin Processes • Payments Coordination

• Review and Reconciliation • Collection


Yardi – On-Site – MRI – Realty MX – ILUVLEASING – BuildingLinks Management Microsoft Suite - Advanced skills in Outlook, Excel, Word, PowerPoint Google platform knowledge - Gmail / Google Drive / Google Docs / Google Slides PERFORMANCE HIGHLIGHTS

• Reorganized the lease database, making it more efficient to use than before.

• Successfully reconciled lease entries against processed payments, resulting in the increased integrity of the information. WORK EXPERIENCE

Loan Administrator/Acquisition Coordinator

Eastern Funding, LLC (October 2016-November 2018)

● Managing over 50 million in commercial and small business loans including real estate acquisition and refinancing.

● Act as liaison between Escrow, Title, Attorneys, Agents and all interested parties to coordinate documentation, funding and closing of Commercial Loans.

● Conduct & Mediate real estate acquisitions to ensure the buyer, sellers and their attorneys.

● Acquire and review requests for closing commercial, real estate, construction, and equipment loans.

● Inspect premise leases between landlord and customer to ensure the lease terms coincide with the terms.

● Audit business entity documents; such as Corporations, Partnerships, LLCs, Sole Proprietary

● Create, Modify and/or terminate UCC Filings.

● Request and verify title (flood) and/or commercial insurance policy.

● Review and research liens and title searches to clear all exceptions. Red Apple Management-Lease Administrator (June 2015-September 2016)

● Abstracted new lease agreements using MRI system

● Communicated the lease application process to applicants scheduled for lease signings.

● Followed up with applicants regarding outstanding required paperwork, fees, rent and security checks.

● Processed tenant charge-backs and subscriptions to fitness center, bike storage and/or storage lockers.

● Overseen front-office operations and ordered materials and supplies for the properties.

● Processed marketing orders and office supplies.

● Prepared stacking plans, client list, equipment list, and other spreadsheets via Excel.

● Managed meetings, conference calls and special events for management and construction team.

● Drafted and typed correspondence and memos for residents, clients and internal staff.

● Created Monthly and Quarter End Requisition Status Reports.

● Provided administrative support to management and construction team.

● Assisted with subcontractors and vendor’ accounts and purchase orders. Halstead Property Development Marketing, LLC, Leasing/Sales Assistant (January 2013-March 2015)

● Presented model apartments and vacant apartment homes, property and amenity areas to prospects.

● Reviewed and Managed tenant application, credit screenings and other lease related documents.

● Prepared and entered lease applicant information into Residential Management system. (Yardi/MRI)

● Updated resident information to keep accurate applicant and lease transactions.

● Handled and arranged tenant sublets and replacements.

● Reviewed and updated unit and tenant directory reports, rent rolls and aged delinquency reports.

● Ensured that all rent stabilized leases are created and submitted in a timely manner.

● Created, filed and maintained reports for expiring leases. Grant Associates, Inc Recruitment Coordinator/Intake Specialist (May 2010-December 2012)

● Provided advice to the candidates on career development and job seeking skills

● Facilitated candidate interview process while on site.

● Facilitated and presented Introduction to Services Orientation for unregistered Workforce 1 members.

● Conducted Initial Assessments with new members discussing job readiness assistance.

● Connecting job ready candidates to recruitment events and job interviews.

● Ran real time service reports such as membership and veteran attendance for Senior Managers and transferred data report to Excel spreadsheet weekly.

● Held Career Advisement appointments with jobseekers to develop employment plan.

● Assisted candidates in preparing or revising resumes for specific job openings.

● Followed up with candidates to obtain placement information and provide retention support.

● Supported front desk with online applications, fast tracks and eligibility clearance when scheduled.

● Organized and presented recruitment event orientations for jobseekers.

● Entered and updated Customer Information forms in Worksource database. Account Receivables Terex Corp., Accounting Assistant (August 2007-December 2009)

● Monitored overdue accounts, received payments and post amounts paid to customer accounts.

● Prepared statements to credit department if customer failed to respond.

● Located and notified customers of delinquent accounts by mail or telephone.

● Analyzed account trends and routine transactions.

● Assisted in paying vendors, suppliers, and employees, and maintain records of each account.

● Confirmed appropriate approvals before processing invoices.

● Coded incoming invoices and bills and log them on internal systems.

● Reviewed receipts and records to reconcile discrepancies. Education

Bachelor of Science in Accounting – University of Bridgeport 2009 New York State Real Estate Salesperson

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