Customer Service Employee Relations
Resume:
Dontrey Cohen
Las Vegas, NV
***************@*****.***
Perusing a leadership role that capitalizes upon my vast experience and expertise within the
manufacturing and logistics fields
Work Experience
Logistics Manager
DSC Logistics - Perris, CA
February 2017 to May 2018
Responsible for coaching, motivating and leading warehouse employees to accomplish the productivity
goals for the building. Established a culture of positive employee relations while ensuring all processes,
best practices, and policies are adhered to consistently. Foster a safe and healthy work environment.
Used management tools including labor management, ADP, WMS and other appropriate systems to
effectively manage the shift/functional area.
Warehouse Supervisor
Proctor & Gamble - Edwardsville, IL
2011 to February 2017
Manage daily activities for required levels of productivity to meet objectives, ensure safe work
environment, select and place staff, and ensure adequate training for associates
• Organize activities to safeguard effective customer service
• Review and resolve customer complaints
• Assist in improving customer or inner plant shipments
• Audit performance issues and develop recommendations for improvement
• Maintain the security of freight while adhering to policy
Warehouse Lead
Proctor & Gamble - Edwardsville, IL
2009 to 2011
Manage 40 plus associates within bulk department
• Facilitate work flow in WI facility
• Managing all accidents/incidents by applying first aids, documenting reports, and communicating
with other team members
• Operate a computer to process reports and forms and manage employees records
Casepick Coordinator
Proctor & Gamble - Edwardsville, IL
2006 to 2009
Oversaw case and layer pick operation
• Adhere to and enforce the safety policies of the company
Fork Lift Operator/ Case Picker
Proctor & Gamble - Edwardsville, IL
2005 to 2006
Load and unload trailers
• Case pick orders
• Claw/Clamp operator
Education
Business Admin
Southern Illinois University Edwardsville - Edwardsville, IL
August 2005 to May 2006
Business Adm
Lane College - Jackson, TN
August 2003 to May 2005
East St. Louis Sr. High School - East Saint Louis, IL
May 2003
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