#***-*****-***** ******** ******* T5G-2W3
Attention: Ministry of ATCO Gas
Tile of - Receptionist/Administrative Support Clerk
Llanguage Designation Optional-English
Open Full -Time / Part-Time
Primary Location: at Edmonton Alberta Canada
The Start Time: I am Available Immediately
Dear Sir or Madam,
Re Receptionist /Administrative Support
It is with great interest that I submit my resume for consideration for the position of Administrative Assistant with your organization. As a highly-motivated employee with administrative and customer service experience, I am confident that you will find my expertise to be of benefit to your organization.
As indicated on my resume, I have been involved in all areas of administrative support: creating detailed records and documents; data entry; spreadsheets; documenting and tracking Action Requests (ARTS); verifying and processing invoices and expense claims, overseeing records management; as well as client relations. I am proficient in the use of Microsoft Office Suite as well as ARTS and IMAGIS software. I have worked with highly confidential documents; and I am, therefore, very aware and respect the importance of discretion and confidentiality. I enjoy working with people and believe in providing customer service that goes beyond expectations by promptly responding to questions and concerns and placing the client’s needs at the forefront, I do have excellent problem solving skills and the ability to multi-task in a fast-paced work environment.
Throughout my career, I have demonstrated exceptional communication and interpersonal skills, and I have enjoyed an excellent working relationship with supervisors, team members, and the general public. I am an outgoing individual who works well in a team environment, encouraging and promoting collaborative teamwork and always willing to assist others when necessary. You will find me to be a self-motivated individual with a strong work ethic – excellent attendance and always punctual. I am attentive to detail, and I take great pride and satisfaction in performing quality and consistent work at all times. I thrive in a challenging and fast-paced environment demonstrating an ability to prioritize, perform multi-tasks, and successfully meet deadlines. I learn quickly and take advantage of every opportunity to learn from others’ expertise.
I am very interested in the opportunity to be part of your team in a position that will offer new challenges and opportunity for professional growth. I am confident that with the skill and experience I have acquired during my career, combined with my enthusiasm to learn and willingness to accept responsibility, I can make a valuable contribution to your organization.
I welcome the opportunity to meet with you to further discuss my qualifications.
Thank you for your consideration, and I look forward to hearing from you in the near future.
#206–11229-117st N.W Edmonton Alberta T5G2W3
HIGHLIGHTS OF QUALIFICATIONS
Administrative Assistant; experience in overseeing a wide range of administrative and operational responsibilities with a commitment to confidentiality, efficiency, and client service, Managing time efficiently and tracking time spent on tasks
Computer skills; proficient in the use of Microsoft Word, Excel, Access, PowerPoint, and Outlook as well as CFTS Accounting Software, Action Request Tracking System (ARTS), and IMAGIS. Accurate data entry/keyboarding (50 wpm).
Effective communication and interpersonal skills; ability to establish positive rapport with all levels of management, team members, and the general public. Exceptional people skills – professional and diplomatic.
Proven time management skills; effective organizational and planning abilities – prioritize and manage multiple projects while successfully meeting deadlines. Work well under pressure; adapt to changing priorities and exercise sound judgment.
Excellent customer service skills; capacity to develop strong business relationships with all stakeholders and provide exceptional service that exceeds expectations. Willing to go the “extra mile” to build trust and ensure satisfaction.
Strong work ethic; take pride in performing quality work. Ability to follow instructions, understand job requirements, and complete job quickly and efficiently.
RELEVANT PROFESSIONAL SKILLS AND EXPERIENCE
General Office Administration
-Create, format, proofread, and edit a wide variety of business documents including: correspondence, memos, newsletters, and brochures.
Perform mail merge to generate letters, labels, envelopes, and distribution lists.
-Prepare spreadsheets using Excel to record, track and analyze data in charts and tables.
-Utilize ARTS to track action request responses ensuring due dates are met – maintain ARTS files and verify documents for accuracy, consistency, and conformity to guidelines.
-Schedule / coordinate meetings; book boardroom /video conference set-up, send meeting invitations and follow-up reminders, prepare agendas, assemble meeting materials, and arrange for technical and audio-visual supports.
-Perform extensive data entry and database maintenance.
-Calendar management; plan, coordinate, and ensure department staff’s schedule is followed – schedule appointments, meetings, and conference calls. Adapt to changing priorities.
-Perform other general clerical duties; faxing, photocopying, scanning, and maintaining office supply inventory.
- Receive and screen all incoming phone calls and visitors, determine client requests/needs, provide information about services, answer enquiries, or refer client to appropriate resources.
-Client relations; act as a liaison between the Department staff and internal / external contacts including other government agencies, community partners/resources, clients, subcontractors, and vendors; provide a bridge for smooth communication and act as a leader to establish effective working relationships with stakeholders.
-Manage all incoming/outgoing mail and courier service; receipt, sorting, and delivery.
-Records management; create and manage electronic (upload to SharePoint) and hard-copy filing systems. Hold confidential records in strictest confidence – set up document control systems to ensure access is controlled/restricted.
-File documents into Access and retrieve reports using queries.
-Budget; provide input in planning and development of monthly budget forecasts, reviewing historical activities, trends, and predicted revenue and expenses.
-Expense claims; review, verify, and process expense claims with appropriate backup documentation for department staff.
-Invoices; calculate, prepare, and issue invoices according to established procedures and adhering to specific deadlines.
Maintain all original and back-up documentation for audit purposes.
-IMAGIS; process and track all invoices for payment in IMAGIS (Accounts Payable).
RELEVANT PROFESSIONAL SKILLS AND EXPERIENCE (continued)
CUSTOMER SERVICE / SALES CONSULTANT
- Product / service consultation; confer with clients to identify personal needs and preferences, discuss options, and recommend a product and/or procedure that best meets their individual requirements.
-Maintain client’s file; document services provided and products purchased.
-Manage inventory; order supplies and products and manage all incoming deliveries including handling international paperwork and customs clearance for imported goods.
-Utilize Point of Sale system to control and manage inventory and sales – input inventory received; and handle cash, credit, and debit transactions. Follow cash-out procedures at end of shift and resolve any discrepancies.
CUSTOMER SERVICE / SALES CONSULTANT SEP 2015 – PRESENT
LEONE’S BEAUTY SHOP, Edmonton, Alberta.
Answers all external and internal telephone calls and provides general information and direction to
Clients, staff and the general public
ELECTIONS ALBERTA / OPERATIONS CALL CENTRE SERVICE AUG 2018 – PRESENT
-Operations Call Centre services through government programs and service delivery through all over Alberta.
-Verifies client’s personal information, emergency contact, and explains or assists with appropriate.
-Customer service and data entry Experience in a Telecommunications environments.
-Government buildings, libraries, schools, hospitals, indigenous and municipal facilities.
-I am responsible for clients including quotes, activations, and upgrades.
-I am also assist with administrative tasks including filing, tracking of spreadsheets.
-Updates client or assessment information in the appropriate databases
CORRECTIONAL SERVICE OF CANADA / ADMINISTRATIVE ASSISTANT JUL 2017 - JAN 2018
EDMONTON INSTITUTION FOR WOMEN (EIFE)
-Duties are O.M.S. Updated Sharing of Information and Declaration (PSD) Share with Parole Board of Canada.
-Complete release cervicitis and share print with PBC, and Applications and BF System up to Date Current.
-Handling all information that is a sensitive nature and high degree of confidentiality.
-Answers all external and internal telephone calls and provides general information and direction to clients, staff and the general public.
-Inmate Request are entered in O.M.S. With Decision Numbers. Sending out files for release and transfers file to other as Requests files.
-Notify PBC Of all Released Offender’s and distribute as appropriate to required staff.
-O.M.S. Tickets for Error Correction. I have Responsibilities to transferring a calls.
GOVERNMENT OF ALBERTA / ADMINISTRATIVE ASSISTANT AUG 2014 – NOV 2014
DEPARTMENT OF ALBERTA TRANSPORTATION, EDMONTON, ALBERTA
-Provide administrative support to the Deputy Minister and Department staff.
-Provide assistance to and cover-off multiple administrative support positions.
HEALTH CANADA / ADMINISTRATIVE ASSISTANT FEB 2013 – AUG 2013
-First Nations and Inuit Health and Non-Insured Health Benefits Department (NIHB)
-Assist in the management and delivery of health care benefits that are not insured elsewhere.
-Provide assistance to and cover off receptionist and accounting positions.
-Involved management of highly confidential medical files.
EMPLOYMENT INSURANCE ASSISTANT SEP 2010 – NOV 2013
SERVICE CANADA, Edmonton, Alberta
-Assist in the delivery of Old Age Security and Unemployment benefits.
-Updates documentation on daily referral volumes.
-Creates, triages and distributes referral packages.
ADMINISTRATIVE ASSISTANT / RECEPTIONIST DEC 2008 – OCT 2010
PUBLIC HEALTH AGENCY OF CANADA, Edmonton, Alberta
-Worked closely with external customers, vendors, and subcontractors in the administration and delivery of public health services.
Position involved high level confidential documents.
EDUCATION / SPECIALIZED TRAINING
BACHELOR OF APPLIED BUSINESS ADMINISTRATION PROGRAM 2014 – PRESENT
-Human Resources, Financial Management, and Accounting (Part-Time Studies)
NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY (NAIT), Edmonton, Alberta
HUMAN RESOURCES DIPLOMA 2010 – 2012
-GRANT MACEWAN UNIVERSITY, Edmonton, Alberta
ADMINISTRATIVE ASSISTANT CERTIFICATE (Integrated Employ ability Program) 2007 – 2008
-NORQUEST COLLEGE, Edmonton, Alberta
ADDITIONAL RELEVANT TRAINING
-Microsoft Office Suite, Grant McEwan College, Edmonton, Alberta 2008
VOLUNTEER COMMUNITY INVOLVEMENT
CANADIAN CANCER SOCIETY, Edmonton, Alberta 2008 – PRESENT
- Assist cancer patients and their families by providing information to access resources.
- Participate in fund-raising events and awareness campaigns.
REFERENCES - AVAILABLE UPON REQUEST