GLORIA A. CHIANG
Memphis, TN *8119
ADMINISTRATIVE ASSISTANT with background in handling variety of methods of customer contact, showing concern for clearly communicating information without assuming reader’s prior knowledge.
Available for full-time employment including weekends, if necessary.
Provide outstanding grammatical and spelling skills.
Carefully proofread to ensure details are correct.
Technical Skills: MS Word, Excel, QuickBooks
Jimmie L. Tapley, Realtor – Memphis, TN May 2006 - present
Communicate with clients and other individuals to answer questions, disseminate or explain information, and address complaints. Direct calls and take messages.
Perform basic bookkeeping using QuickBooks.
Draft emails to clients.
Operate office machines: scanners, copiers, fax machines.
Initiated cost-saving process of batching invoices.
Kelsey-Seybold Clinics – Houston, TX Mar 2004 – May 2006
Healthcare Services Representative
Took accurate messages from patients for doctors and nurses, displaying politeness and good listening skills.
Processed paperwork involved in checking patients in and out for office visits.
Used proprietary software.
Southwestern Bell – Houston, TX Mar 2000 – Feb 2004
Residential Billing Services Representative
Handled customer calls regarding billing issues.
Used marketing skills in describing additional services available to current customers.
Stephen F. Austin State University – Nacogdoches, TX
Bachelor of Business Administration