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Customer Service Representative

Location:
Ottawa, Ontario, Canada
Posted:
November 27, 2018

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Resume:

Objective

To gain experience in an administrative role while utilizing my writing and service skills in an engaging work environment. To acquire and develop new skills in an environment where I can exercise my bilingual (French and English) communication skills.

Education

University of Ottawa September 2013-May 2018

Bachelor of Social Sciences with Joint Honours in History and Political Science

Courses explored include: Politics and Globalization, Introduction to International Relations and Global Politics, Political Violence, Honours Seminar in Political Thought, Indigenous Politics in Canada, The Cold War, Canada, 1867-1939, etc.

Graduated with distinction Cum Laude

Worked with Microsoft Word for dissertations and PowerPoint for oral presentations

Referenced various academic documents in MLA/APA format for research papers

École secondaire catholique Garneau June 2012

High school diploma

Experience

Sobeys – Customer Service Representative in Grocery Department August 2014 – May 2016

A grocery store that sells high quality goods including fresh produce, canned foods and an assortment of home products. It also has a hot bar and meat shop for those who are looking for a quick lunch/dinner and freshly cut meats.

Prepared, packaged, and labelled food

Managed expired inventory and entered data into a proprietary inventory management system

Noted food inventory on shelves and in back refrigerator at opening to ensure appropriate inventory order refresh

Trained new staff in Kitchen/Chef Department on basic opening/closing procedures, such as making sandwiches, cooking chickens, stocking shelves with food products, serving customers at pre-made food counter, etc.

Acted as evening shift leader: sending staff on breaks at the appropriate time, ensuring all surfaces are clean, all food is stored and labelled properly, all appliances are off, and all dishes are clean and put away

Farm Boy: Customer Service Representative in Kitchen/Chef Department August 2016 – November 9 2018

A grocery store that strictly sells food and offers local produce from fresh markets. It also has a hot bar and salad bar for those who are looking for a quick lunch/dinner.

Prepared, packaged, and labelled food

Managed expired inventory and entered data into a proprietary inventory management system

Noted food inventory on shelves and in back refrigerator at opening to ensure appropriate inventory order refresh

Trained new staff in Kitchen/Chef Department on basic opening/closing procedures, such as making sandwiches, cooking chickens, stocking shelves with food products, serving customers at pre-made food counter, etc.

Acted as evening shift leader: sending staff on breaks at the appropriate time, ensuring all surfaces are clean, all food is stored and labelled properly, all appliances are off, and all dishes are clean and put away

Strategic Performance Management: Summer Position as Business Analyst May 2018 – August 2018

A company that provides management consulting to public and private sectors specializing primarily in enterprise, business and technical architecture domains.

Collected Requirements to build an analysis tool. This tool allowed clients to enter business requirements and would subsequently generate viable technical options for the client to explore.

Designed and built the tool and reports in Microsoft Excel.

Tested the tool for logic flaw and coding errors.

Documented how the tool was built and how it can be maintained.

Skills

Excellent oral and written communication skills (French and English)

Effective planning and organizing

Autonomous, punctual and reliable

Fast learner

Detail oriented

Diligent and Curious

Proficient in Microsoft Office (Word, PowerPoint, Excel)



Contact this candidate