Sign in

Customer Service & Distribution

Mississauga, Ontario, Canada
November 27, 2018

Contact this candidate


LAURA DA COSTA Mississauga, Ontario – 905-***-**** Cell:647-***-****


** ***** ** ****** ************ involving Reception, Secretarial and extensive Data Entry of high quantities, data, funds, records, files, supply orders, logs and Customer Service

intensive data entry for memberships, financial donations, monthly records

Promoted from receptionist/secretary to Administrator positions

Created liaisons between organization and its 40,000 membership base for political lobby group, clients/customers/suppliers/students ensuring smooth transitions

Analytical, interactive with staff and clients, accurate, professional

Achievement of highest levels of data collection & entry, invoicing & buying, records

Exceptional interpersonal skills & working with all levels of management

Microsoft Office, including Excel, Word, Outlook Express, Windows, Windows XP proficient, In-House Database system, Chrome ‘Intranet’, Cerberus

Learned the Live Chat, Customer Service ticket assist system A highly self-motivated, very dependable professional with 20+ years experience surrounding administrative duties, Executive support, office management, database administration, document preparation/control and project/program support. I am adaptable to all situations, with a proven ability to produce results while working independently or collaborating with a team. PROFESSIONAL EXPERIENCE:


Distribution of magazines throughout Eastern Ontario & Maritimes – TIME titles and Client titles including: TIME, People, Sports Illustrated, Us Weekly, Prevention, Martha Stewart Living, etc.

Working with National Wholesaler/retailers to ensure accurate distribution to all major Canadian store Chains: Loblaws, Metro, Shoppers Drug Mart, Walmart, Sobeys, Chapters/Indigo, Canadian Tire, 7-Eleven.

Handling all assignments sent from New York City: distribution, shipping issues, closed stores, speed to market, promotions

achieving yearly company goals & best practices

Liaised with publishing clients & engaged in conference & strategy calls

Meetings with wholesale reps weekly to discuss distribution issues & improvement

Resolved logistics issues regarding late deliveries

Attended Canadian wholesale meetings in various cities ARMADA DATA CORPORATION/CARCOSTCANADA: 2007 – 2013

Data Team lead /assistant Department Manager of CarCostCanada – an online service for automobile pricing information

Responsible for daily/monthly data for prompt data entry and maintenance of pricing information for 26 makes of vehicles including imports and exports/monthly manufacturer Incentive data entry within first 2 weeks of every month for time-sensitive entry

Managed/trained staff; assistant Department Manager during managerial absences

Oversaw the monthly entry of MSRP/Wholesale/Option pricing for vehicles; managed monthly manufacturer incentives: over 50,000 records per month

Formulated and maintained several logs using Excel Spreadsheets

Achieved liaisons with 14 suppliers to obtain monthly incentives/pricing

Customer service satisfaction provided swiftly online, Live Chat or phone to ensure membership sales achieved for CarCostCanada via Internet/phone/in person

CarCostCanada advertising strategies brainstormed with CEO; Google AdWords and PowerPoint knowledge familiarity


Secretarial/reception duties at several Mississauga High/Elementary schools

Promoted to Guidance Office to assist with course registrations, appointment bookings

Maintained Attendance/Guidance records for 2,000+ students for an orderly retrieval and reference of student records engaged in the operation of multi-line phone system, voicemail, electronic outdoor signage, PA systems, LAN room (electronic hub)

Interfaced with administration, staff, parents and the 2,000+ student population THE NATIONAL CITIZENS’ COALITION: 1988 – 1993

Management of phones, greeted members, created information kits, advised membership

Promoted to Administrative Assistant after one year

Managing, entry and all banking of daily financial donations

Created the formulation and production of job descriptions, creating better administration of duties

Management of daily membership logs, membership, polling of statistics achieving up-to-date statistical data needed for weekly meetings with CEO EDUCATION:

University of Toronto, Political Science/International Relations 1985 - 1988

Ryerson University, School of Journalism 1984 - 1984

Certificate of Interior Decorating/Design 1997 – 2000

Certificate: Personality Dimensions in the Workplace 2013

Certificate: Professional Life Coach (PLP) 2013

References available upon request

Contact this candidate