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Administrative Assistant/Coordinator

St. Laurent, Manitoba, Canada
November 27, 2018

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*** - *** ********* ** ** Cote Vertu

Montréal (Québec) H4L 5E3




Proactive and highly skilled Administrative Assistant with 3 years’ hands-on experience working in diverse office environments. Proficient in providing support to executives, taking minutes, handling appointments and messages and writing correspondence. Strong background in MS Word, Excel, PowerPoint and Outlook. An expert communicator who is known for multitasking and completion of assigned tasks within the deadline.

Work experience

Nov 2017- Jan 2018 Financial Customer Service Representative (CreditOne Bank)

Alorica, Montreal

• In the name of the client, talk to customers over the phone to bring resolution to unpaid accounts and answer their questions

• Accurately document and update customer records in the computer system and escalate customer complaints to manager when needed

• When requested, process correspondences while following all relevant laws and guidelines

Aug 2015 – May 2017 Advanced Associate

EY (Ernst & Young), Bangalore, India

• Client Relationship Management: Regularly meet with client serving executives to obtain a strong understanding of their requirements. Develop and maintain relationships with internal and external clients to understand the business and client requirements

•Financial Management Support: Has in-depth knowledge of, and performed tasks supporting the client engagement management process including, understanding of independence regulations, using appropriate tools to open client and engagement codes and ensure compliance of time and expense tracking/reporting

•Billings: Assist partners and their engagement team with client billings by liaising with the financial management group. Process WIP system reports, tracking expenses, drafting and finalizing invoices, time transfers and relieving WIP

•Document Preparation & Management: Preparation of letters, memos, trackers, graphs, reports and presentations

Dec 2011- Jul 2012 Administrative Assistant

State Bank of India, Bangalore, India

•Computerizing a range of accounting data

•Develop and maintain spreadsheets, databases and other systems for record keeping, project tracking and reporting

•Assisting with pension project analysis and forecasting

•Documenting meeting notes & project decisions etc.

•Transferring the pension data into the database and then migrating the same into the new software

Jul 2008 – Mar 2009 Teacher

BASE Educational Services Pvt Ltd, Bangalore, India

•Handling classes for Foundation IIT (Indian Institute for Technology) entrance courses

•Documentation and system building for online access of study material and question paper for students

•Customizing solutions for the questions in the study material and recording them enabling the students to access online


2006-2008 Master of Science – Completed with Distinction

Mangalore University, Karnataka, India

2003-2006 Bachelor of Science – Completed with Distinction

Karnatak University, Karnataka, India

2001-2003 Pre-University Course – Completed with 83%

Karnataka, India

Professional development

•Pearson English – Completed level 1 to 10

•Soft skills

•Cross- cultural training

•Email etiquettes

Languages: English, Hindi

Computer Skills: MS Office Suite - Word, Outlook, Excel, PowerPoint

Volunteer work:

2012-2013 Teaching English at a community development centre in Germany

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