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Customer Service Office

Location:
Barrie, Ontario, Canada
Posted:
November 27, 2018

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Resume:

SAMANTHA GONCALVES

**** ******** ******, ********

MOBILE 647-***-****

ac7s5g@r.postjobfree.com

OBJECTIVE/GOALS

My objective in applying for this position is to open a new door and seek a new challenge that brings a level of personal satisfaction with room for advancement.

EDUCATION

Downsview Secondary 2003-2007

QUALIFICATIONS

Proven leadership skills with the ability to establish and maintain effective working relationships

10+ years of experience in Office Management.

Maintain excellent interpersonal and communication skills both written and oral.

Proven problem resolution skills: including analysis, assessment and use of facts for sound reasoning.

Ability to understand office culture and work effectively across all organizational all organizational levels.

Excels at multi-tasking in a fast-paced environment, ability to balance multiple priorities and adhere to strict deadlines.

Exceptional organizational abilities, first-rate communication and superior customer service skills

Proficient in Microsoft Word, Excel, Internet Explorer, Basic Website Design and QuickBooks.

WORK EXPERIENCE

Five Diamonds Canada Home Builder

Toronto - December 2012- September 2018

Office Manager/ Bookkeeper

Resolve customer inquiries, requests and concerns in an efficient and professional manner

Manage relationships with and between customers, clients, technicians and staff while maintaining a first-rate level of satisfaction among all parties

Calm and Intelligent crisis Administrator with developed conflict Management.

Tender and negotiate all contracts relating to services as required

Review balance sheets and prepare financial statements including weekly sales reports

Create, maintain and monitor control budget expenses for each property

Generate invoices with QuickBooks

Responsible for compiling staff worker’s timesheets to calculate payroll

Collected receivables from clients and requested outstanding balances when necessary

Ensure procedures and plans are prepared, current and implemented

Conduct monthly regular property, grounds inspections and complete required follow-up

Oversaw, scheduled and monitor staff/technicians to carry out major projects

First rate level of handling all day-to day tasks as well as planning ahead for all upcoming maintenance items that must be carried out

Supervising staff, including determining workloads and schedules, evaluating staff performance, providing training and making hiring, promotion and disciplinary recommendations

Oversee and support all administrative duties in the office and ensure that the office is running smoothly at all times

Manage office supplies/inventory place orders as necessary as well as receive/sort through incoming mail, deliveries and manage outgoing mail

Responsible for developing office policies and procedures and ensure that they are implemented accordingly

Process and organized all new and pre-existing accounts involving data entry, general filing, mail merging, creating purchase orders and photocopying all documents

Pro Aqua Ltd.

Toronto - September 2007- November 2012

Office Manager

Generate invoices with QuickBooks

Processed and organized all new and pre-existing accounts involving data entry, general filing, mail merging, creating purchase orders and photocopying all documents

Review balance sheets and prepare financial statements

Coordinated service appointments for six technicians on a daily basis

Collected receivables from clients and requested outstanding balances when necessary

REFFERENCE AVAILABLE ON REQUEST



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