SAMANTHA GONCALVES
**** ******** ******, ********
MOBILE 647-***-****
ac7s5g@r.postjobfree.com
OBJECTIVE/GOALS
My objective in applying for this position is to open a new door and seek a new challenge that brings a level of personal satisfaction with room for advancement.
EDUCATION
Downsview Secondary 2003-2007
QUALIFICATIONS
Proven leadership skills with the ability to establish and maintain effective working relationships
10+ years of experience in Office Management.
Maintain excellent interpersonal and communication skills both written and oral.
Proven problem resolution skills: including analysis, assessment and use of facts for sound reasoning.
Ability to understand office culture and work effectively across all organizational all organizational levels.
Excels at multi-tasking in a fast-paced environment, ability to balance multiple priorities and adhere to strict deadlines.
Exceptional organizational abilities, first-rate communication and superior customer service skills
Proficient in Microsoft Word, Excel, Internet Explorer, Basic Website Design and QuickBooks.
WORK EXPERIENCE
Five Diamonds Canada Home Builder
Toronto - December 2012- September 2018
Office Manager/ Bookkeeper
Resolve customer inquiries, requests and concerns in an efficient and professional manner
Manage relationships with and between customers, clients, technicians and staff while maintaining a first-rate level of satisfaction among all parties
Calm and Intelligent crisis Administrator with developed conflict Management.
Tender and negotiate all contracts relating to services as required
Review balance sheets and prepare financial statements including weekly sales reports
Create, maintain and monitor control budget expenses for each property
Generate invoices with QuickBooks
Responsible for compiling staff worker’s timesheets to calculate payroll
Collected receivables from clients and requested outstanding balances when necessary
Ensure procedures and plans are prepared, current and implemented
Conduct monthly regular property, grounds inspections and complete required follow-up
Oversaw, scheduled and monitor staff/technicians to carry out major projects
First rate level of handling all day-to day tasks as well as planning ahead for all upcoming maintenance items that must be carried out
Supervising staff, including determining workloads and schedules, evaluating staff performance, providing training and making hiring, promotion and disciplinary recommendations
Oversee and support all administrative duties in the office and ensure that the office is running smoothly at all times
Manage office supplies/inventory place orders as necessary as well as receive/sort through incoming mail, deliveries and manage outgoing mail
Responsible for developing office policies and procedures and ensure that they are implemented accordingly
Process and organized all new and pre-existing accounts involving data entry, general filing, mail merging, creating purchase orders and photocopying all documents
Pro Aqua Ltd.
Toronto - September 2007- November 2012
Office Manager
Generate invoices with QuickBooks
Processed and organized all new and pre-existing accounts involving data entry, general filing, mail merging, creating purchase orders and photocopying all documents
Review balance sheets and prepare financial statements
Coordinated service appointments for six technicians on a daily basis
Collected receivables from clients and requested outstanding balances when necessary
REFFERENCE AVAILABLE ON REQUEST