Objective

An Administrative Support Professional who has over ten years of experience with proven organizational, communication and computer skills who is looking for a full-time opportunity with a well-established company with a solid foundation and the possibility of advancement.

Highlights of Qualifications

Experienced communication skills; able to write, speak and interact clearly and professionally in English

Strong interpersonal and relationship management skills; with an internal and external customer service focus

Proven time management, organizational and coordination skills; able to prioritize tasks in a fast-paced, interruption-driven environment

Able to identify and prioritize issues requiring attention and provide pertinent information to facilitate decision-making, while effectively delegating

Efficient, thorough, self-disciplined and always demonstrates a high level of productivity

Self-starter; able to work independently, adapt to fluctuating and/or conflicting priorities and seek out assistance as required

Team player; reliable, flexible, solutions-oriented, eager to contribute and strive for a common goal

Polished professional who is tactful and uses discretion in all situations with both internal and external parties

Manages sensitive information with highest degree of confidentiality and integrity

Proficient in Microsoft Office Applications using MS Word, Access, Excel, Outlook, and PowerPoint

Related Skills

Administrative Assistant Skills

Established myself as first point of contact for clients, personnel (in/out of the office), suppliers, manufacturers, vendors, couriers/shipping companies and service providers, etc.; acted as client liaison; promptly responded to inquiries, requests for information, product availability, installation dates, and service calls

Performed assigned administrative and office tasks (e.g. account set up/maintenance, billing, processing payments, bookkeeping, accounts receivable/payable and expense reports); managed logistical arrangements (e.g. boardroom bookings, catering, travel arrangements, car rental and accommodations)

Drafted documents and correspondence, including emails, letters, responses, memorandums, announcement, etc.

Ensured the reception area was tidy and presentable at all times, with all necessary stationery and materials (e.g. pens, business cards, reading material and brochures); ordered office/kitchen supplies and kept an accurate inventory of stock on hand

Maintained a manual and computerized filling and retrieval systems for records/documents, including file correspondence, records, reports, inventory data and manuals

Assisted with the on boarding and off boarding of employees with IT system access, HR forms, business cards, etc.; updated the company organizational chart, team lists (email address, extension and cell phone number) and emergency contact information

Recorded and maintained timesheets for staff, including overtime, sick days, vacation days, personal days and medical leave

Executive Assistant Skills

Supported the CEO/Founder; managed and prioritized business/personal schedules, calendars, contacts and to-do lists to maximize time efficiency; scheduled meetings, appointments, conferences, and events including logistics (e.g. communication, location, meals, equipment, materials, and travel.).

Built a close working relationship with the Chief Operating Officer, the VP of Accounting and the VP of Cash Management and their team members; strategically managed their calendars and day-to-day emails, phone calls, meetings, activities and commitments to facilitate the most efficient use of their time

Worked closely with team members, ensuring scheduling requirements were communicated and executed accordingly; enhanced productivity by flagging high priority items and reducing/eliminating non-essential work by taking appropriate action efficiently; escalated issues for resolution as appropriate

Customer Service Skills

Assessed the client’s needs by asking open-ended questions and providing the appropriate level of service and expertise; resolved client complaints by clarifying the problem, determining the cause, selecting and explaining the best possible solution, and expediting the resolution

Continuously evaluated and identified opportunities to drive process improvements that positively impacted the client’s experience; used my initiative to find creative approaches to make each client’s experience feel personal

Initiated referrals to the appropriate team member to ensure that all of the customer needs were addressed; partnered cross-functionally with all departments to ensure the client’s satisfaction was the top priority

Established and maintained a current database of long-time clients, sales leads, service plan renewal dates, and warranty expiry dates

Maintained a broad knowledge of the many products available for multiple manufacturers; conducted showroom demonstrations for clients, explaining how the products operate, available options and warranty coverage

Learned, referenced and applied product knowledge information obtained from various sources

Employment History

Assorted Temporary Assignments Administrative Assistant/Reception 2014-Present

Wal-Mart Canada Oakville, ON Customer Experience Sales Associate 2017-Present

Toys R Us Canada Oakville, ON Customer Service Specialist 2016-2017

Home Medical Equipment North York, ON Sales/Service Coordinator 2013-2014

Shoppers Home Healthcare Toronto, ON Sales Administrator 2010-2012

Flight Network Oakville, ON Executive Assistant/Office Manager 2008-2009

Smart Centres Vaughan, ON Corporate Executive Assistant 2005-2008

Education

Sheridan College of Applied Arts & Technology – Oakville Campus

Liberal Arts Diploma with High Honours

References Available Upon Request

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