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Senior Project Manager

Location:
Atlanta, Georgia, United States
Posted:
November 27, 2018

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Resume:

PROJECT MANAGEMENT PROFESSIONAL

MBA ACCA Prince * PMP

Innovative and detail-oriented Project Manager with demonstrated success in the formulation and implementation of strategies that have significantly improved client value, reduced operational cost and facilitating change across multiple organizational departments with minimal disruption. Exemplary change agent with the ability to analyze issues, devise continuous process improvement and incorporate business process initiatives to increase efficiency, streamline operations and decrease aggregate expense with limited resources. Possessing valuable experience identifying and accelerating strategic measures to strengthen performance with sustained operational results. PROFESSIONAL EXPERIENCE

AXA MANSARD – LAGOS, NIGERIA 2006 – 2018

SELECTED PROJECT WORK

Scrum Master leading the establishment of a back office business intelligence application to support real-time online sales, customer profiling, and overall customer onboarding

Managed a business process reengineering program focused on enhancing the organization’s customer service experience and optimization of service delivery. Which necessitated the development of integrated workflow platforms that enabled the entire onboarding, claims and redemption processes to be fully automated and tracked end to end, resulting in 25% operational cost reductions and 40% decreases in overall turnaround time.

Transformed the company’s moribund Call Center operations into a customer centric focused Contact Center, which is driven by digitally enabled service delivery platforms, such as contact center solutions & equipment and an interactive customer service relationship management (CRM) system; each one integrated with all customer touch points

Championed the development and implementation of AXA Mansard’s bespoke IFRS reporting tool; which enabled the company to be the first Nigerian Insurance Company to publish its IFRS financials in 2011

Supported the integration of PENMAN Pensions (now AXA Mansard Pensions Limited) into the AXA Mansard family, participating in carrying out both pre and post-acquisition finance and human resource due diligence.

Led the development of a 3 Year Strategy Development Project for AXA Mansard Investments by providing administrative direction and supervision in the project office, managing the project timeline, budget scope, risk and issue logs.

Led the development of an impairment model and credit risk measurement for the company’s account receivables

Conceptualized, developed and implemented a Monthly Profitability Report (MPR) Balance Sheet to help drive sale performance; which is a novelty in the Nigerian Insurance Industry

Oversaw the development and integration of an Instant Customer Feedback system into all our major touch-point (i.e. claims & redemption and onboarding), enabling customers to provide instant feedback on the quality of service. Leading to the company earning and maintaining a Net Promoter Score of +75% and above over time.

Oversaw the development of a 5 year Strategy Development Project for the System & Control (SYSCON) function within AXA Mansard by providing administrative support and supervision in the project office

TAIWO, OLUWATOSIN

OPEOLUWA

104, Dover Chase, Tyrone, Atlanta,

Georgia, 30290

+1-470-***-****

ac7s4n@r.postjobfree.com

AREAS OF EXPERTISE

Strategic Planning & Growth

Project Management

Agile

Waterfall

P&L Management/Budget Planning

Operations Management

Acquisitions & Integrations

Revenue & Profit Maximization

Customer Analytics

Competitive Analysis

Client Relationship Management

Internal Control

Change Management

EDUCATION

IMD Business School, Switzerland

Executive Program, Digital Disruption

(2017)

University of Sunderland, United

Kingdom

Masters in Business Administration (MBA)

(2008 - 2009)

Olabisi Onabanjo University, Nigeria

Bsc Hons Accounting

(1998 – 2003)

PROFESSIONAL QUALIFICATIONS

Project Management Professional (PMP)

(Member)

Association of Chartered Certified

Accountants (ACCA)

(Member)

PRINCE 2

(Registered Practitioner)



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