Melanie V. Wine
ac7s4l@r.postjobfree.com
linkedin.com/in/melanie-wine-16a49a100
Objective
A position in a fast-paced environment that showcases my strong organizational and interpersonal skills, ability to multitask a variety of responsibilities, and ethical, discreet workplace decorum.
Related Skills
● Case Management ● Office Equipment
● MS Office ● Loan Reviews
● Customer Services Relations ● Interdepartmental Coordination
● Computer Operations ● Database Management
● File Integrity Management ● Office Manager
Experience Highlights
●Setup and oversaw two CCVSC Satellite Office at Veterans Hospitals
●Interviewed and completed financial assistance applications for veterans
●Collected documentation required and organized and assembled documents into a case file
●Data entry into CCVSC case management system
●Established a veteran’s eligibility for financial assistance by reviewing documentation provided
●Created and maintained relationships and performed personal financial assessments with case management clients as the only office representative for the Veterans Service commission
●Personally, responsible for establishing, organizing, and maintaining all satellite offices for the Department of Veterans Affairs
●Provided excellent customer service by answering or referring financial questions to correct supervisory staff
●Performed all administrative duties for the Director of Safety for Cleveland RTA
●Participated in staff recruitment, hiring, training, and scheduling
●Created and implemented new organizational processes for receiving and documenting almost 2,700 files
●Enforced scheduled deadlines for meeting Employment Law guidelines and Program Compliance
Employment History
●Rapid Response Team, Fall, 2018 (Contract Position Hurricane Michael response team)
●Administrative Assistant, City of Jacksonville Beach Clerks Office, Summer, 2018- Fall, 2018 (Contract Position)
●Administrative Assistant, Youth Opportunities Unlimited Spring, 2016-Winter 2017
●Property Preservation Specialist, Safeguard Properties, Fall, 2012-Summer 2015
●Eligibility Specialist, Cuyahoga County Veterans Service Commission, Fall 1999-Fall 2009
●Processor (401k), Key Bank, Summer 1998-Summer 1999
●Bank Teller, First Merit Bank, Spring, 1996- Summer, 1998
Education & Training
●Cuyahoga Community College, bachelor’s in social work, Spring, 2014-Present
●Cleveland State University, pre-requisites toward Social Work degree Fall 1999 – Fall 2006
●Cuyahoga Community College, undergraduate coursework, Summer 1999 – Fall 999