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Administrative Assistant Customer Service

Jacksonville, Florida, United States
November 27, 2018

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Melanie V. Wine



A position in a fast-paced environment that showcases my strong organizational and interpersonal skills, ability to multitask a variety of responsibilities, and ethical, discreet workplace decorum.

Related Skills

● Case Management ● Office Equipment

● MS Office ● Loan Reviews

● Customer Services Relations ● Interdepartmental Coordination

● Computer Operations ● Database Management

● File Integrity Management ● Office Manager

Experience Highlights

●Setup and oversaw two CCVSC Satellite Office at Veterans Hospitals

●Interviewed and completed financial assistance applications for veterans

●Collected documentation required and organized and assembled documents into a case file

●Data entry into CCVSC case management system

●Established a veteran’s eligibility for financial assistance by reviewing documentation provided

●Created and maintained relationships and performed personal financial assessments with case management clients as the only office representative for the Veterans Service commission

●Personally, responsible for establishing, organizing, and maintaining all satellite offices for the Department of Veterans Affairs

●Provided excellent customer service by answering or referring financial questions to correct supervisory staff

●Performed all administrative duties for the Director of Safety for Cleveland RTA

●Participated in staff recruitment, hiring, training, and scheduling

●Created and implemented new organizational processes for receiving and documenting almost 2,700 files

●Enforced scheduled deadlines for meeting Employment Law guidelines and Program Compliance

Employment History

●Rapid Response Team, Fall, 2018 (Contract Position Hurricane Michael response team)

●Administrative Assistant, City of Jacksonville Beach Clerks Office, Summer, 2018- Fall, 2018 (Contract Position)

●Administrative Assistant, Youth Opportunities Unlimited Spring, 2016-Winter 2017

●Property Preservation Specialist, Safeguard Properties, Fall, 2012-Summer 2015

●Eligibility Specialist, Cuyahoga County Veterans Service Commission, Fall 1999-Fall 2009

●Processor (401k), Key Bank, Summer 1998-Summer 1999

●Bank Teller, First Merit Bank, Spring, 1996- Summer, 1998

Education & Training

●Cuyahoga Community College, bachelor’s in social work, Spring, 2014-Present

●Cleveland State University, pre-requisites toward Social Work degree Fall 1999 – Fall 2006

●Cuyahoga Community College, undergraduate coursework, Summer 1999 – Fall 999

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