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Administrative Assistant Manager

Ottawa, ON, Canada
November 27, 2018

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***** Burnside Ave, Ottawa, ON K1Y 2M2

Email: Cell/Text 506-***-**** Home 613-***-****


Bachelor of Business Administration – Human Resources Management

Client Service and Administrative Support - Over 20 years

Welcoming phone and walk-in reception

Draft, edit, and produce letters, memos, minutes and reports

Safeguard personal information per privacy and personal information legislation

MS Outlook, MS Word, MS Excel, MS PowerPoint, MS Publisher, typing speed 67 wpm (95% accuracy)

Database use for client service, claims and benefit administration, service coordination

Create and maintain client and supplier files

Dealing with Difficult Clients, Arete Violence Prevention, Insights Discovery Service Excellence training

Stakeholder liaison (compensation benefits, group travel, employee assistance programs)

Organize and facilitate meetings and group presentations

Language / Communication Skills

English – Excellent spoken and written

French – Intermediate Plus oral proficiency, Very good business writing

Personal Traits

Reliable, organized, diligent, analytical, solutions-focused, good judgement, tactful, initiating, resourceful, adaptive, balanced independent and team worker.

Excellent References


BBA Human Resource Management, UNB Saint John September 1994 - May 1998

Leadership Development Certificate, Centre for Christian Studies, Winnipeg Fall 2001

Business Technology Diploma (Marketing), NBCC Saint John Campus September 1983 – June 1986


202–50 Burnside Ave, Ottawa, ON K1Y 2M2

Email: Cell/Text 506-***-**** Home 613-***-****


Review Coordinator – WorkSafeNB, Saint John, NB July 2008 – May 2018

WorkSafeNB is New Brunswick’s WSIB. Reporting to the assistant director, coordinated long term disability and retirement benefit reviews for 1800 injured workers.

Offered telephone reception and information service.

Safeguarded personal information in keeping with privacy and personal information legislation.

Used case management database for data input, analysis, scheduling and communication.

Researched and resolved complex client issues.

Developed training materials. Coordinated and delivered support clerk training.

Carried out and verified calculations and complex audits.

Manager of Development - Family Plus/Life Solutions, Saint John, NB May 2005 – March 2007

Promoted corporate Employee Assistance Program services. Managed contracts and client relationships.

Group Travel Account Manager - Aquila Tours, Saint John, NB September 1998 – December 2004

Sold and coordinated affinity group travel experiences. Cultured positive, profitable client and supplier relations.

Managed multiple tour projects simultaneously including development, planning and scheduling, supplier and client relations, marketing and communications, break-even and profitability.

Used database application to manage contracts, bookings, payments, invoices, and correspondence.

Administration Clerk – Canadian Armed Forces September 1988 - August 1994

Corporal. Persian Gulf veteran. Provided administrative and clerical support in diverse cultural and stressful physical environments.

Drafted, edited and produced standard business correspondence (letters, memos, minutes, reports.)

Processed mail, maintained personnel files, prepared forms, arranged travel.


Resource Management Specific - 2013

Human Resources Professionals Association (Ontario) – member - 2018

National Knowledge Exam - Canadian Council of Human Resources Associations – June 2008

Leadership, Change, Strategy & Structure certificate - Canadian Society of Association Executives - Fall 2017

WorkSafeNB - Elected positions CUPE Local 1866 - Negotiations Team, Shop Steward, Bylaws Committee

WorkSafeNB - Voluntary operational – Plain Language Committee, Wellness Committee, Fire Marshall

Outstanding Volunteer of the Year – Saint John Newcomers Association - 2014

Host/facilitator - Saturday Social – newcomer networking – Saint John Newcomers Association – 2018

Language support instructor – Syrian Men’s Construction Project – Saint John Newcomers Association - 2018

Organizer saintjohnwalks – newcomer orientation/integration activities – independent - 2015-2018

Executive – Saint John Harbourview Toastmasters - 2008-2010

President - Fundy Volkssport Club (walking club) - 2002-2007

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