STEPHEN (STEVE) ANDERSON
Bachelor of Business Administration – Human Resources Management
Client Service and Administrative Support - Over 20 years
Welcoming phone and walk-in reception
Draft, edit, and produce letters, memos, minutes and reports
Safeguard personal information per privacy and personal information legislation
MS Outlook, MS Word, MS Excel, MS PowerPoint, MS Publisher, typing speed 67 wpm (95% accuracy)
Database use for client service, claims and benefit administration, service coordination
Create and maintain client and supplier files
Dealing with Difficult Clients, Arete Violence Prevention, Insights Discovery Service Excellence training
Stakeholder liaison (compensation benefits, group travel, employee assistance programs)
Organize and facilitate meetings and group presentations
Language / Communication Skills
English – Excellent spoken and written
French – Intermediate Plus oral proficiency, Very good business writing
Reliable, organized, diligent, analytical, solutions-focused, good judgement, tactful, initiating, resourceful, adaptive, balanced independent and team worker.
BBA Human Resource Management, UNB Saint John September 1994 - May 1998
Leadership Development Certificate, Centre for Christian Studies, Winnipeg Fall 2001
Business Technology Diploma (Marketing), NBCC Saint John Campus September 1983 – June 1986
STEPHEN (STEVE) ANDERSON
202–50 Burnside Ave, Ottawa, ON K1Y 2M2
Review Coordinator – WorkSafeNB, Saint John, NB July 2008 – May 2018
WorkSafeNB is New Brunswick’s WSIB. Reporting to the assistant director, coordinated long term disability and retirement benefit reviews for 1800 injured workers.
Offered telephone reception and information service.
Safeguarded personal information in keeping with privacy and personal information legislation.
Used case management database for data input, analysis, scheduling and communication.
Researched and resolved complex client issues.
Developed training materials. Coordinated and delivered support clerk training.
Carried out and verified calculations and complex audits.
Manager of Development - Family Plus/Life Solutions, Saint John, NB May 2005 – March 2007
Promoted corporate Employee Assistance Program services. Managed contracts and client relationships.
Group Travel Account Manager - Aquila Tours, Saint John, NB September 1998 – December 2004
Sold and coordinated affinity group travel experiences. Cultured positive, profitable client and supplier relations.
Managed multiple tour projects simultaneously including development, planning and scheduling, supplier and client relations, marketing and communications, break-even and profitability.
Used database application to manage contracts, bookings, payments, invoices, and correspondence.
Administration Clerk – Canadian Armed Forces September 1988 - August 1994
Corporal. Persian Gulf veteran. Provided administrative and clerical support in diverse cultural and stressful physical environments.
Drafted, edited and produced standard business correspondence (letters, memos, minutes, reports.)
Processed mail, maintained personnel files, prepared forms, arranged travel.
OTHER LEARNING AND CONTRIBUTIONS
Resource Management Specific - 2013
Human Resources Professionals Association (Ontario) – member - 2018
National Knowledge Exam - Canadian Council of Human Resources Associations – June 2008
Leadership, Change, Strategy & Structure certificate - Canadian Society of Association Executives - Fall 2017
WorkSafeNB - Elected positions CUPE Local 1866 - Negotiations Team, Shop Steward, Bylaws Committee
WorkSafeNB - Voluntary operational – Plain Language Committee, Wellness Committee, Fire Marshall
Outstanding Volunteer of the Year – Saint John Newcomers Association - 2014
Host/facilitator - Saturday Social – newcomer networking – Saint John Newcomers Association – 2018
Language support instructor – Syrian Men’s Construction Project – Saint John Newcomers Association - 2018
Organizer saintjohnwalks – newcomer orientation/integration activities – independent - 2015-2018
Executive – Saint John Harbourview Toastmasters - 2008-2010
President - Fundy Volkssport Club (walking club) - 2002-2007