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Customer Service Administrative Assistant

Doha, Qatar
November 27, 2018

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Joanne Santos Martinez







Al Sadd, Doha, Qatar

Home: 40376287

Mobile #: +974-********

To be part of a prestigious company wherein I can utilize my knowledge, abilities, experiences and to gain and learn new skills, ideas, strategies and techniques in other field and to establish good rapport in working environment.

Administrative Assistant / Document Controller / Secretary / Receptionist

Over 5 years of clerical experience.

Hard working and fast learner with the ability to accomplish tasks on time.

Dependable and able to work independently and as a team.

Can perform well under pressure and with minimum supervision.

Multitasking ability.

Strong work ethic.

Excellent interpersonal and communication skills.

Proficiency in Microsoft Office Applications (MS Word, MS Excel and Power point).

Knowledge of clerical and administrative procedures and systems such as filing and record keeping.

LiteOn Technology Corporation

Product of PCB

Admin Assistant / Quality Control

Hsinchu science-based Industrial Park Taiwan

April 27, 2016 – March 25, 2018

Job Description:

Scanning all types of executed records (i.e. Raw Material Test Packets, Batch Production Records, QC Test Packets, Stability Data, Validation Protocols and Reports)

Check-in and Check-out documents needed by other Departments

Organize the document control room

Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques

Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

Carry out administrative duties such as filing, typing, copying, binding, scanning etc. Joanne Santos Martinez


T. S. Lumanog Trading

Office Clerk

Bgy.Alangilan, Batangas City

January 11, 2012 – March 23, 2016

Job Description:

Maintain files and records so they remain updated and easily accessible.

Sort and distribute incoming mail and prepare outgoing mail (envelopes, packages, etc.)

Managing inventory of assets and office supplies.

Answer the phone to take messages or redirect calls to appropriate colleagues.

Utilize office appliances such as photocopier, printers etc. and computers for word processing, spreadsheet creation etc.

Undertake basic bookkeeping tasks and issue invoices, checks etc.

Take minutes of meetings and transcripts

Assist in office management and organization procedures

Monitor stocks of office supplies (paper clips, stationery etc.) and report when there are shortages

Assist in making travel arrangements and booking venues for conferences and events

Perform other office duties as assigned

SM City Batangas

Customer Service Representative

Pastor Village, Brgy. Pallocan Kanluran,

Batangas City, Philippines

February 25, 2007 – December 18, 2012

Job Description

Responsible for developing an in depth understanding of Batangas City Mall, including the layout and location of entrances, exits, lifts and escalators, restrooms, emergency services etc. so as to effectively assist customers and provide complete and accurate information regarding any query.

Efficiently manage the customer service desk and handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall

Responsible for maintaining adequate stock of mall collateral and the necessary information related to current and updated mall directory, information related to on-going offers and promotions, tourist information, services available etc. at the Service desk.

Responsible for promoting ongoing promotions and giving enough information about it to the customer and encourage enrolment of the shoppers.

Responsible for proactively resolving customer complaints/ issues within the delegated level of authority or referring the problem for resolution by management, in an efficient, courteous and professional manner.

Coordinate with other service within the mall, such as mall operations, facilities management or security with respect to any issues relevant to these areas so as to facilitate response and resolution of problems related to such areas that can impact on customer perception of the facility.

As and when required, support management initiatives such as collection of information related to customer feedback related to any promotion/ marketing activity or surveys through distribution of questionnaires or handouts etc.

Ensure all directional signage are up to date with regards to location and placement inside the mall.

Joanne Santos Martinez


Botika Pinoy

Pharmacy Assistant

Caedo Branch, Batangas City

June 2012 – July 2012

Red Cross 143

PNRC Batangas Chapter

1. Basic Volunteer Orientation course

2. Home Nursing Mother and Baby Care

3. Home Nursing Care of the Sick and Injured

4. Community Health Volunteers Specialization course Certificate : Informatics International College – Diliman Quezon City IT Essentials

Tertiary : University of Batangas – Hilltop, Batangas City Associate in Health Science Education

2004 – 2006

Date of Birth : August 1, 1986

Civil Status : Single

Sex : Female

Citizenship : Filipino

Religion : Roman Catholic

Language Spoken : English/Tagalog

Passport No. : P6936744A

Passport Expiration Date: April 25, 2028

Visa : Family Visit Visa




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