Joanne Santos Martinez
KEY QUALIFICATIONS / SKILLS
JOANNE SANTOS MARTINEZ
Al Sadd, Doha, Qatar
Mobile #: +974-********
To be part of a prestigious company wherein I can utilize my knowledge, abilities, experiences and to gain and learn new skills, ideas, strategies and techniques in other field and to establish good rapport in working environment.
Administrative Assistant / Document Controller / Secretary / Receptionist
Over 5 years of clerical experience.
Hard working and fast learner with the ability to accomplish tasks on time.
Dependable and able to work independently and as a team.
Can perform well under pressure and with minimum supervision.
Strong work ethic.
Excellent interpersonal and communication skills.
Proficiency in Microsoft Office Applications (MS Word, MS Excel and Power point).
Knowledge of clerical and administrative procedures and systems such as filing and record keeping.
LiteOn Technology Corporation
Product of PCB
Admin Assistant / Quality Control
Hsinchu science-based Industrial Park Taiwan
April 27, 2016 – March 25, 2018
Scanning all types of executed records (i.e. Raw Material Test Packets, Batch Production Records, QC Test Packets, Stability Data, Validation Protocols and Reports)
Check-in and Check-out documents needed by other Departments
Organize the document control room
Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
Carry out administrative duties such as filing, typing, copying, binding, scanning etc. Joanne Santos Martinez
T. S. Lumanog Trading
Bgy.Alangilan, Batangas City
January 11, 2012 – March 23, 2016
Maintain files and records so they remain updated and easily accessible.
Sort and distribute incoming mail and prepare outgoing mail (envelopes, packages, etc.)
Managing inventory of assets and office supplies.
Answer the phone to take messages or redirect calls to appropriate colleagues.
Utilize office appliances such as photocopier, printers etc. and computers for word processing, spreadsheet creation etc.
Undertake basic bookkeeping tasks and issue invoices, checks etc.
Take minutes of meetings and transcripts
Assist in office management and organization procedures
Monitor stocks of office supplies (paper clips, stationery etc.) and report when there are shortages
Assist in making travel arrangements and booking venues for conferences and events
Perform other office duties as assigned
SM City Batangas
Customer Service Representative
Pastor Village, Brgy. Pallocan Kanluran,
Batangas City, Philippines
February 25, 2007 – December 18, 2012
Responsible for developing an in depth understanding of Batangas City Mall, including the layout and location of entrances, exits, lifts and escalators, restrooms, emergency services etc. so as to effectively assist customers and provide complete and accurate information regarding any query.
Efficiently manage the customer service desk and handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall
Responsible for maintaining adequate stock of mall collateral and the necessary information related to current and updated mall directory, information related to on-going offers and promotions, tourist information, services available etc. at the Service desk.
Responsible for promoting ongoing promotions and giving enough information about it to the customer and encourage enrolment of the shoppers.
Responsible for proactively resolving customer complaints/ issues within the delegated level of authority or referring the problem for resolution by management, in an efficient, courteous and professional manner.
Coordinate with other service within the mall, such as mall operations, facilities management or security with respect to any issues relevant to these areas so as to facilitate response and resolution of problems related to such areas that can impact on customer perception of the facility.
As and when required, support management initiatives such as collection of information related to customer feedback related to any promotion/ marketing activity or surveys through distribution of questionnaires or handouts etc.
Ensure all directional signage are up to date with regards to location and placement inside the mall.
Joanne Santos Martinez
Caedo Branch, Batangas City
June 2012 – July 2012
Red Cross 143
PNRC Batangas Chapter
1. Basic Volunteer Orientation course
2. Home Nursing Mother and Baby Care
3. Home Nursing Care of the Sick and Injured
4. Community Health Volunteers Specialization course Certificate : Informatics International College – Diliman Quezon City IT Essentials
Tertiary : University of Batangas – Hilltop, Batangas City Associate in Health Science Education
2004 – 2006
Date of Birth : August 1, 1986
Civil Status : Single
Sex : Female
Citizenship : Filipino
Religion : Roman Catholic
Language Spoken : English/Tagalog
Passport No. : P6936744A
Passport Expiration Date: April 25, 2028
Visa : Family Visit Visa
SEMINARS / TRAINING ATTENDED