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Customer Service Administrative Assistant

Fairfax, VA
November 27, 2018

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Shaniya Smith

**** - **** ************** ********* & Client Relationship Manager at Gallio Co.

- Built customer relationship, responded emails, called to prospect clients from different industries in a timely manner.

- Prioritized customers' requests, ensuring that all last minute requirements were met.

-Answered telephone inquiries from customers regarding the status of their project and other service issues.

- Improved lead-generation and sales-tracking methods.

- Developed the ability to work with several operating systems, including Windows, and Mac OSX,- Mastery of Microsoft Office software (Word, Excel, PowerPoint) and Adobe 2017 Sales Associate at Hennes & Maurit (H&M) - Part-Time

- Operate registers, scanners, scales and credit card/debit card terminals.

- Memorize product location throughout the store and be able to make sugges- tions

- Maintain accurate cash drawer.

- Keep the checkout and dressing rooms clean and orderly.

- Handle exchanges and refunds in a quick, efficient manner.

- Collect payments and bag purchases for customers. 2016-2017 Sales Associate at Regal Cinemas - Part-Time

- Provided courteous and professional customer service. Directed customers and provided product information or screen selection.

- Up sell and suggestive sell products and offers to customers.

- Maintained, inspected facility and reported unsafe conditions.

- Recognized emergencies and responded immediately.

- Enforced all policies and procedures.

2015-2016 Guest Service Team Member at Popeyes Louisiana Kitchen, Inc.

- Ensure that each customer receives outstanding service by providing a friendly environ- ment.

- Established or identified price of goods using electronic or other cash register.

- Received and processed payments by cash, check, credit card and automatic debit.

- Wrapped and placed purchased goods in bags.

Core Strengths

Work Experience

I use strategic-relationship and partnership-building skills -- listen attentively, solve prob- lems creatively and use tact and diplomacy to achieve win-win outcomes. I love work as a team and I am committed and looking forward to excel in every task. Document Management

Administrative Support

Strong Interpersonal Skills

customer Focus

Microsoft Office Suite & Adobe CC

Client Relations

Customer Service

Appointment Scheduling


Data Entry




2017- Present Stratford University

2015-2017 Northern Virginia Community College

Phone: 202-***-****


Salary Expectation: $30,000 - $34,000

Shaniya Smith

Administrative Assistant & Client Relationship Manager

Contact this candidate