IT Project Delivery Manager

CAREER SUMMARY:

Project Management professional with management & technical experience in diverse set of organizations: Program Management, Project Management, Systems Engineering, Development, Testing, and Performance & process optimizations.

22 years of experience in IT industry specializing in packages like Oracle, SAP, Siebel, Oracle Sales Cloud and SalesForce enterprise CRM applications

Performed in a Matrix environment in various roles as Project Delivery Manager, Project Manager, Application Project Manager and Scrum Master to drive the execution of projects collaborating with Stakeholders, Client, Vendor, Offshore and OnSite team.

Experienced in Waterfall and Agile project management methodologies. Deep Agile experience in a telecommunications product-development environment

Liaison between customer user community and technical resources, providing ongoing customer education and knowledge share

Strong hands on experience in Data analysis, Data migration and ETL using Oracle PL/SQL, Shell scripting, Microsoft COM, Java Script and VB Script.

Proven track of record in leading all phases of diverse technology projects from inception through production deployment and post production support

Responsible for program management of major initiatives and end-to-end project management of software development and merger related integration projects

SKILLS SUMMARY:

Project Management:

Packaged and Custom Software Development

Systems Engineering

System Migrations/Integrations

Project Proposal and Estimation

Testing/QA/Deployment /Support

MS Visio/HP Quality Center

MS Projects

Technology:

Data Migration

Data Analysis /ETL

Dun & Broadstreet

Equifax Credit Check

MOODY

Oracle CRM/Sales Cloud

Siebel CRM / SFDC

TOAD/SQL Developer

XML Spy

Value-Added Leadership:

Experience with OnSite/Offshore team Coordination

Team Building & Mentoring

Client Relations & Presentations

Business & IT Planning

EDUCATION:

Master in Business Administration, Rutgers, The State University of New Jersey.

B.E in Electronics and Communication Engineering, India

CERTIFICATIONS:

Project Management Professional (PMP) Certified

Certified SAFe 4 Agilist

Sun Certified Java Programmer

PROFESSIONAL EXPERIENCE:

Project Delivery Manager:

IBM GBS, New York, New York

Jan 2015 to Present (Client: AT&T, Middletown, NJ)

As a Project Delivery Manager at AT&T, managed the execution of multiple projects collaborating with program managers, lead project managers, application project managers, Scrum masters, Offshore and OnSite team to achieve overall program objectives and delivered in Monthly and Quarterly releases.

Responsible for providing project management, integration services, e-business solutions development, Cloud and micro services project implementation and support to various business clients in AT&T Wireless, Mobility, Enterprise, Digital customers

Successfully tracked the projects in Agile and Waterfall methodologies and prepared executive project reports for senior leadership by collaborating with Client, Vendors, Onsite and Offshore development and testing team to communicate software metrics to detail project budget, resource utilization, Status, progress, defects, risks and issues

Planned and prepared Agile sprint iterations and supported Quick Delivery requests to support mission critical Client deliverables

Led team to prepare and submit business proposals for new business features and enhancements

Implemented Industry, IBM, Oracle and Siebel best practices to deliver high quality software on time within budget to achieve quality and performance metrics enforced by AT&T and IBM

Led complex application design, development, testing and performance tuning of Custom and packaged applications to eliminate packaged application out of box bottleneck using UNIX, Shell, PL/SQL, microservices, ORDS and batch processes.

Identified and evaluated new technologies in development, testing and report for potential implementation to further achieve the Organization’s vision.

Participated and managed CritSit, War rooms to analyze, debug, fix, test and deliver mission critical issues during development, testing and post production live orders.

Application Project Manager

IBM GBS, New York, New York

Aug 2012 to Dec 2014 (Client: AT&T, Middletown, NJ)

As an Application Project Manager in Sales CRM team at AT&T, led Siebel CRM migration project releases through all phases of the SDLC as per AT&T and IBM PMO processes and methodologies

Prepared/managed/implemented release timelines and worked with 3rd party Software vendors and production support Services to resolve critical issues during release activities.

Involved in managing multiple projects using onsite and off-shore engineering, development, testing, resources.

Responsible for coordinating the BRD session with business, Requirements gathering, preparation of High level design document (HLD) and Detailed Application design document (AD), Application Interface Agreement (AID), development and implementation.

Responsible for setting up calls to review requirements, application design, test plan, test cases, code, unit test results with business team and track the plan, issues, resolution and escalate when appropriate.

Responsible to estimate, scope and prioritize projects with business leaders and customer

Responsible for the analysis, design, and implementation of the systems and network infrastructure needed to support all aspects of the Siebel development, testing, and production environmental requirements.

System Engineering: Actively participate and engage OnSite and RDC team to review AID/HLD preparation sessions with client. Monitor and prepare HLD from swBRD, baseline the requirements and be part of Change control team to monitor the changes in the requirements.

Design/Development/Support: Design and prepare technical design document and review the design with business team and other designers. Involved in managing complete project life cycles from initiation to closing and production support of projects. Managed the migration and conversion activities of partner system application into Siebel application through all phases of the SDLC. Review the work of team members to ensure quality and comprehensiveness and provide technical coaching and mentoring to project team members. Identify and resolve project issues and escalate when appropriate.

oIntegration project, to merge two Siebel intranet applications in AT&T Wireline and SBC Wireless Integration (Phase 1, 1a and 2)

oData conversion and migration of contract objects from AT&T intranet application

oOn going lead Dataloads from Bellsouth, AT&T, SBC lead generating applications, and Marketing Systems into AT&T Siebel Marketing Tool eCRM.

oOn going D&B Account Dataload from Dun & Bradstreet, Assignment Dataload from DBOR System SAART, HR Dataload from Peoplesoft HR CNET application, Sales Hierarchy dataload from SAART. To restructure AT&T CRM Accounts

Senior IT Specialist

IBM GBS, New York, New York

Nov 2006 to Jul 2012 (Client: AT&T, Middletown, NJ)

Worked with onsite and offshore team to successfully implement the full life cycle (Requirements gathering, Analysis, design, development, testing and production deployment) of CRM application which integrates with multiple Legacy systems (D&B, Peoplesoft HR, HarteHanks Leads, CMS Siebel, SAART DBOR) via real time (EAI) and batch (EIM) .

Upgraded the Siebel 7.1 eCommunications application into Siebel 7.8.2

Involved both as technical and functional Subject Matter Expertise concerning Siebel methodologies, and practices.

Developed migration Strategy for Wireless-Wireline Integration, a road map for any combining SBC and AT&T Siebel CRM tools

Created and managed project plan for the overall initiatives indicating all the major deliverables and milestones for tracking the project progress and reporting project status to the senior management, AT&T PMs.

Planned and Performed Siebel server and database tuning to enhance application and Dataload performance.

Planned and Implemented Siebel server Performance and Stress testing and Production Server Performance benchmarking

Siebel Solution Architect

AT&T Middletown, NJ

Dec 2004 to Nov 2006

As part of Sales application re-architecture team involved in planning, Designing, Developing and testing data migration Business Requirements in Siebel 7.5.7 in real time (EAI/HTML) and batch (EIM).

Involved in performance tuning the application as per Expert Services recommendations.

Involved in Integration projects, to sync Peoplesoft HR and Siebel intranet applications

Involved in conversion and migration of SFA objects from AT&T intranet applications into AT&T Siebel CRM tool eCRM.

Involved in D&B Account Dataload from Dun & Bradstreet, Assignment Dataload from DBOR System SAART, Sales Hierarchy dataload from SAART to restructure AT&T CRM Accounts

Participated in the AID/HLD preparation sessions with client. Prepare HLD from swBRD, baseline the requirements and be part of Change control team to monitor the changes in the requirements.

Prepared technical design document as per AID and HLD. Reviewed the design with business team and other designers. Train the developers to develop EIM/COM/BS scripts. Manage and monitor the progress during development and report to management.

Be part of change control, architecture, approval team to monitor/verify development and testing activities of EIM dataload scripts (.sh,inp,ifb,.ctl,.sql), Workflows, Business Services and Microsoft COM VB Scripts.

Reviewed and approved the test cases, Test plan, test results, test progress, installation instruction documents and run books.

Siebel CRM Application Architect

Martindale-Hubble, NJ

Sep 2004 to Dec 2004

As Part of the Martindale Hubble’s Order Management, eConfigurator and ePricer implementation team involved in the planning, reviewing and designing Siebel product class structure and price lists for the North America and Worldwide Products of Martindale Hubble in Siebel Media Publication application.

Participated in demo and testing sessions with User community to validate product structure, pricing, Quote and Order Management flow of configured orders.

System Engineer/ Solution Architect

AT&T Middletown, NJ

Nov 2001 to Sep 2004

Performed various roles like CRM System Engineer, Production Support Manager, and Solution Architect and Data migration expert to support AT&T Enterprise IT solutions Participated in POC sessions with Oracle, IBM, and Siebel

Involved both as technical and functional Subject Matter Expertise concerning Siebel methodologies, and practices.

Developed migration Strategy for Wireless-Wireline Integration, a road map for any combining SBC and AT&T Siebel CRM tools

Created and managed project plan for the overall initiatives indicating all the major deliverables and milestones for tracking the project progress and reporting project status to the senior management, AT&T PMs.

Planned and Performed Siebel server and database tuning to enhance application and Dataload performance.

Planned and Implemented Siebel server Performance and Stress testing and Production Server Performance benchmarking

Content Management System – Interwoven Implementation

Country Insurance and Financial Services, IL

Dec 2000 to Nov 2001

Involved in the implementation of Content management infrastructure to enable Country Insurance and Financials sales users and facilitate customers and Partners with an integrated solution using Interwoven tools.

Mapped business requirements and performed gap analysis to identify improvement areas in Interwoven Content Management tools

Planned complete architecture using IBM WebSphere, Interwoven team site technology and XML.

Rolled out conference room pilot testing. Provided ‘live’ demonstrations to client and partners.

Interacted with other Internal Systems to take care of dependencies

Involved with Product Support to solve technical and functional issues, on a day-to-day basis.

Prepared set-up documents and test scripts.

XpressMD HealthCare Express

SE Technologies, Stamford, CT

Aug 2000 to Dec 2000

Involved in design, development and testing of XpressMD HealthCare application using Cold Fusion, Java Script and HTML tools.

Performed Requirement analysis, gap analysis to complete High-level design and low-level design to complete different modules in the application.

Participated in POC, requirement analysis and Live demo sessions with Healthcare Industry experts and Physicians Developed web pages to Capture Patient input data using various data forms and Javascript objects, Images using Java script, HTML and Cold fusion.

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