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Mid-Senior- Level Director/Regional/District

Ringgold, GA
November 27, 2018

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John J. Abrams

*** ****** **. ********, ** *****

Home: 706-***-**** Cell: 423-***-**** Email: PROFILE

An experienced professional and effectual leader with the following attributes: 20 years of experience building teams and developing individuals Highly motivated, energetic, adaptive, strategic, collaborative, and goal-oriented with strong interpersonal skills Proven ability to successfully overcome obstacles and challenges faced in a competitive market Comprehensive problem-solving and effective analytical talents Proficient in MS Office, SAP Business Warehouse, Blue-Cube, Atlas, ManPower, B.I., HUB, and Concur EMPLOYMENT

District Manager of Operations Dollar General March 2015 –Present Interim-Regional Director responsible for directly supervising 11 District Managers and indirectly supervising approximately 2,000 employees and with an annual volume of $320+ million in sales. Region is comprised of 190 miles. District Manager responsible for directly supervising a team of 20 retail unit managers and indirectly supervising the entire district team of 190+ personnel with annual volume of $49+ million in sales. Key Achievements

2016 #1 Region and #7 in Division on Overall Scorecard Metrics

Recipient Honors for District Manager of the Year Award

2017 #1 Region and #4 in Division on Overall Scorecard Metrics

Recipient Honors for District Manager of the Year Award 2018- Accomplished 82 Overall Customer Satisfaction YTD.

#1 in Region, #1 in Division, # 11 in Company – 900 DM’s 2018- Nominated for Customer Service Award

5 DM’s Nominated out of 900 DM’s- Recognized at Annual Field Leadership Meeting 2018- #1 in Comp Sales and Customer Service for Region YTD Selected as the Regional Zone Rally event coordinator (230+ attendees) Certified District Manager Trainee

Certified District for Store Training Managers for the Region Region Manager Pilot Flying J Aug 2009-Mar 2015

Responsible for directly supervising teams in 9 multi-level units which consist of 9 Travel Center General Managers, 7 Restaurant General Managers (Subway, Arby’s, KFC, Taco Bell, and Super-Hot Delis), 1 Deli Manager and indirectly supervising the entire Region of 360+ team members with an annual volume of $434 million in sales. Region is comprised of 160 miles.

Key Achievements

Increased Region’s Senior Leadership to 100% internal promotions

2014 Top 10% of Pilot Flying J Regions on Customer Service Index/Driver Panel feedback 2014 Net Operating Cost success results $167,000 to budget

Total Inside Sales 2.6% over budget

Restaurant sales 4.8% over budget

Total profit 12.7% over budget

Store labor 0.3% under budget

Total S&E 2.5% under budget

Consistently dominated division on Value Selling, Training Certification, Serv Safe Certifications Recipient of Spirit Award & multiple publications in Challenge Magazine for outstanding customer service Special recognition for creativity and enhanced levels of interaction during “Driver Driven” month

Implemented many specific facility, financial, and technology ideas that were adopted company wide Appointed by the director to be the representative speaker for division at Annual GM Conferences Senior District Sales Manager Kellogg’s Snacks Jan 2005 – Aug 2009 Responsible for directly supervising a team of 16 Territory Managers, 4 Territory Sales Representatives and indirectly supervising the entire district team of 45+ personnel with annual volume of $18+ million in sales. District is comprised of over 265 miles, working with 4 Distribution Centers, and includes 142 retail outlets from 8 accounts: Bi-Lo, Food City, Food Lion, Ingles, Kroger, Publix, Target, Wal-Mart and Independents. Key Achievements

Chosen as a Wal-Mart mentor to other District Managers based on outstanding business growth Ranked #1 in nation 2008 Q1 for Total District Sales As metrics of 2008, ranked #1 in overall district volume and

2005 Accomplished 102.1% to Sales Budget with 3.7% growth

2006 Accomplished 106.2% to Sales Budget with 13.4% growth

2007 Accomplished 100.3% to Sales Budget with 12.3% growth

2008 Accomplished 99% to Sales Budget with 35.3% growth (inflated due to reorganization)

2009 Accomplished 4% YTD over prior year

Powerful presentations and public speaking performances during National and Regional meetings Created Madness and outlined new concept for displays currently used in Back-To-School and March Created new incentive program that is spread across Region for Fall Football Planned and orchestrated Annual Zone Rally and Team Building participation games Grocery Department Manager/MIC Publix Super Markets Aug 1997 – Jan 2005 Responsible for directly supervising 60+ associates during store hours while MIC with annual sales of $29 million and an inventory in excess of $1.2 million.


Maximize volume, profit, personnel performance and productivity while managing expenses within budgeted amounts Promptly communicate, support, and enforce compliance with company initiatives, objectives, KPI’s and goals Recruit and hire talented, skilled professionals, both internal and external Coach and develop through delegation, setting clear & reasonable expectations, asking higher order thinking questions, providing specific & measurable feedback, as well as scenario role-playing so that personal and professional growth is achieved

Conduct self-reflective performance evaluations, development plans, and corrective action plans Ensure facility compliance with all OSHA, EPA, DOL, and other federal, state, or local regulatory requirements Work directly with project managers on remodels, relocations and new store openings Plan and coordinate company events, outings, and charitable functions EDUCATION

Studied Business Management at Chattanooga State Technical Community College, Chattanooga, TN High School Vocational Diploma from Lincoln County High School, Fayetteville, TN Workshops completed with DG: Situational Leadership, Rapid Response (Union Determent), Give’em the Pickle, Building the Bench, Love’em or Lose’em

Workshops completed with PFJ: Serv Safe Certified Instructor, MDP instructor, Train the Trainer instructor, Driving Sales and Service, Time Management, Critical Thinking, Having Tough Conversations Workshops completed with Kellogg’s: Listening Skills, Your Role as a Manager of People, Effective Communications, Diversity and Inclusion, Coaching and Feedback, Holding Critical Conversations, Influencing Others to Drive Alignment, Fact-based Selling and Negotiation Programs, Energizing and Inspiring Teams, and Turpin Communication Presentation Skills

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