MELISSA MEMON ** Baffin Court, Toronto, Ontario M*X 1H5

Cell: 416-***-**** E-mail: ac7s22@r.postjobfree.com

SUMMARY

Promoted 7 times over 16 years working for 3 professional services firms with revenues of $3-5 million /yr.

Managed offices of 15-35 individuals.

Responsible for management of cash-flow and for collections of $300,000-$500,000/mo.

Proof read 25-50 engineering reports, sales proposal and invoice documents /wk.

Managed client relationships and project deliverables for 10-30 projects simultaneously.

Made 5-10 human resource decisions /wk and interacted directly with individuals.

Reported to founders of 3 growing firms.

Involved in merger/acquisition of 2 firms in 2 different industries.

When needed to support the business, move without ego between manager role (decision making and oversight) and support roles (answering telephones, preparing cost reports, preparing and formatting documents).

EDUCATION

2002: B.A. graduate, Honors English (Rhetoric and Professional Writing) & Applied Studies

University of Waterloo

COMPUTER SKILLS

Microsoft Office (Word, Excel, Outlook, Project, PowerPoint), Quickbooks, Google Apps For Work, Custom Web and Mobile Technologies

WORK EXPERIENCE

2016 – present: Capris Associates Inc. – B.R. Naturals - Manufacturers of Organic Grocery and Cosmetic Products

Executive Assistant & Manager, Marketing and Operations

Oversaw and handled all daily administrative tasks including answering calls and emails, minute taking, scheduling, bookings, HR inquiries, expense tracking, group benefits, banking transactions etc.

Worked with CEO to develop sales and marketing strategies for attaining long term and short term goals.

Developed accounting systems from ground up and developed both budgeting models and forecasting reports including monthly burn.

Worked with manufacturing and packaging teams to calculate per product costing for end-user and volume purchases of all product lines as well as for potentially new product lines when being contemplated.

Worked to attain organic accreditation for both wholesale manufacturing facility based in Mexico and for packaging and storage facility based in Canada.

Developed early relationships with distributors and end clients in order to get products in stores such as Foodland, Sobeys and Goodness Me.

2012 – 2016: Soil Probe Ltd. – Geotechnical Engineering & Materials Testing and Inspection Services

Manager, Business Operations

Oversaw office operations to maintain the quality and effectiveness of facilities management, procurement, records management insurance and office equipment and systems.

Key member of Management team, prior to ultimate acquisition of firm.

Worked to develop, roll out and implement short and long term action plans to address opportunities that positively impacted the business.

Built and executed development plans and SOPs to drive optimal performance for all direct reports.

Build a succession plan by identifying internal promotable and developable executives and associates and make it a priority to make them successful.

Provide human resources administration from recruitment support through the development of internal policies and procedures including benefit administration, attendance management and health and safety.

2002 – 2012: Capris Limited – Custom Software Development and Managed Hosting Services

Executive Assistant & Business Operations / Client and Project Manager

Began working for the firm as a receptionist and became key member of Management team, prior to merger/acquisition of firm.

Worked with company President and management team to develop, roll out and implement short and long term action plans to address opportunities that positively impacted the business.

Worked with clients and engineers to develop project specifications for custom software projects.

Project managed staff and acted as liaison with clients during project execution.

Provided human resources administration from recruitment to employee support.

Managed accounting system both hands on and with the help of direct reports.

Sept 2001 – Apr 2002: Cashier/Sales Representative (Part-Time)

Techworx, Waterloo, Ontario

Jan 2001 – Aug 2001: Marketing/PR/Documentation Writer & Office Specialist (Co-op)

Inline Internet Systems Inc., Mississauga, Ontario

May 2000 – Aug 2000: Business Specialist (Co-op)

Intria Items Inc., Mississauga, Ontario

Sept 1999 – Dec 1999: Service Process Coordinator (Co-op)

Ericsson Canada, Mississauga, Ontario

Jan 1999 – Apr 1999: Business Analyst (Co-op)

Atlantis Aerospace Corporation, Brampton, Ontario

May 1998 – Sept 1998: Marketing Researcher/Assistant (Co-op)

Atlantis Aerospace Corporation, Brampton, Ontario

INTERESTS

Reading, writing short stories, interior decorating, sketching and swimming.

REFERENCES

Available upon request.

Contact this candidate