Results-oriented, energizing, quality-focused professional with 15+ years of experience in Telecommunications and Pharmaceutical industries. Expertise in Program and Project Management with strong communication skills. Proven ability to develop, build, and lead global teams in organizational and cross functional initiatives.
Well experienced in End-to-End Project or Program lifecycle for very large complex initiatives to effectively manage to the required business objectives in a rapidly changing environment.
Expert in Waterfall and Agile-Scrum Project Management Methodologies.
Lead and manage aspects of the project management lifecycle, including governance, project plans, stakeholders, communication and change management plans, requirements, design, testing, issues and risks identification and resolution, project resourcing, budget, implementation, and reporting.
iconectiv, Bridgewater, NJ
Senior Solution Delivery/Deployment Program Manager 2017 – Present
Currently leading the planning activities towards the successful execution of Annual Data Center Security Audit to meet compliance requirements.
Managed the entire Service Activation Program Management Life Cycle from Detailed Project planning, Resource Planning and Tracking, Risk Identification, Tracking and Implementing mitigation strategies, Schedule planning and tracking leading to successful production deployment and operationalization.
Led successful planning, tracking and successful completion of 11 Complex Acceptance Test Plans required by the Telecom Industry
Led post cutover “Lessons Learned” sessions and have successfully completed closure of all action items to achieve “zero” incidents for the upcoming cutover activities.
Currently working on process improvements for ServiceNow Incident Management flow to follow ITIL guidelines.
Tata Communications Limited, Matawan, NJ
Senior Technical Program Manager/Scrum Master 2010 – 2017
As a Technical Program Manager, responsible for various technology programs related to Tata’s Unified Conferencing and Collaboration products including Cisco’s Cloud based Video Conferencing Service.
Led Video Conferencing Service Realization program starting from Business Case evaluation originating from Product Specialists to implementation leading to production deployment of related infra structure, software and operationalization.
Led all Program Management activities from planning to a successful deployment of the Video Conferencing Self Service portal using Zuora subscription based billing for all B2C transactions.
Conducted and facilitated all Scrum ceremonies (daily standups, spring planning, grooming sessions, product reviews, sprint retrospective, etc.) to ensure team’s successful achievement of sprint goals and milestones.
Interacted with SME’s as needed and created all project artifacts – Statement of work, Detailed Integrated Project Plan, Resource plan, Risk Management plan, Operations Readiness Plan.
Led all Vendor related interactions resulting in high quality software delivery.
Verizon Wireless, Warren, NJ
Project Manager 2009 – 2010
Led the efforts of implementing traceability matrix using HP Quality Center resulting in 10% reduction in production defects in the myVerizon app.
Managed resource allocation and optimization for multiple concurrent critical projects.
Ensured integration of projects and adjusts project scope, timing, and budgets as needed, based on the needs of the business.
AT&T, Middletown, NJ 2008 – 2009
UAT Support Management Lead
Led all UAT activities of end-to-end customer order flow of AT&T’s AVPN Managed ATM, Frame Relay, Ethernet, GVPN, MIS services to ensure high quality order delivery of customer orders.
Reduced 40% of erroneous order generation through initiation of root causes analysis of order flow defects.
Developed test scripts based on requirements, database schema and flowcharts and user documentation.
Verizon Wireless, Warren, NJ 2007 – 2008
Senior QA Team Lead
Co-ordinated test case writing and execution for the Point of Sale (POS) application software used by the sales force to add, renew or modify feature for the Verizon Wireless phone service.
Participated in the review of technical requirements, user experience design, test case review, weekly defect reviews and reporting.
Johnson & Johnson, New Brunswick, NJ 2005 – 2007
Senior IT Project Manager
Responsible for delivering all projects contained in the IT project portfolio on time, within budget, and meeting the strategic and business requirements.
Co-ordinated with cross functional technical leads to manage and prioritize pipeline of concurrent projects to align with the current resource and budget capacity.
Implemented “Project Tracking Database” to forecast, track and monitor the number of incoming projects, estimation of billing hours, estimation and forecasting of billing charges resulting in exceeding the revenue goal for the department by $100k.
Establish milestones and monitor adherence to plans and schedules, identify delivery risks, and obtain/drive mitigation strategies and solutions.
Software: Jira, Rally, ServiceNow, Siebel, Zuora MySQL, Oracle, SAP S/4 HANA, MS Office Suite, MS Share Point, HP Quality Center
Methodologies: SDLC, Waterfall, Agile, Hybrid, ITIL
Leadership: Provide direction, provide vision, coach/mentor team members, conflict resolution, negotiation, teambuilding.
Personal attitude: Ability to adapt and deal with situations and manage stakeholder’s expectations through ongoing change, to say “No”, to stay calm under pressure, to take responsibility for failures.
Manager at Tata Communications Limited: “Renuka’s conscientiousness stood out in every project she managed. Attention to detail and managing multiple project simultaneously is her forte. She always draws best effort from all involved thereby enabling timely project completion with no surprises at the end. She builds relations quickly enhancing her effectiveness as a project manager. I strongly recommend her for any project or program management position.”
Various IT Roles
Avaya Labs – System Test Engineer
Stat Schedules- Training Coordinator
Tachion Networks – System Test Lead
AT&T – System Test Engineer
Lucent Technologies – System Test Coordinator
Ortho Clinical Diagnostics – Quality Assurance Engineer
Telcordia – System Test Engineer
MS in Computer Science, New Jersey Institute of Technology
BS in Electrical Engineering, Bangalore Institute of Technology
Certified Project Management Professional (PMP)
Certified Scrum Master (CSM)
Trained in Business Analysis
Trained in SAP S/4 HANA